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-   -   E-rewards [Master Thread] (https://www.flyertalk.com/forum/s-p-m/935173-e-rewards-master-thread.html)

jamesteroh Dec 9, 2019 9:48 am


Originally Posted by crombiestone (Post 31819869)
Waiting since 12th of October for Hilton reward . Hilton said that I should contact E Rewards but also said it was taking 6-8 weeks . I messaged E -Rewards and they just have not replied ! Other rewards are going through almost instantly so I still see this as a Hilton issue ?

I am having the same issue with a Best Buy $25 gift card. Redeemed thanksgiving week to use towards the $80 offer for a $100 Itunes gift card thanksgiving weekend and the email said I'd have the card in 24 hours and nothing so far (in the past I would get the e-gfitcard almost ummediately after redeeming) and have heard nothing back. I'm a little pissed because that's the only thing I wanted the best buy card for, wish they would just refund the points.

Athena53 Dec 10, 2019 8:06 am

Just spent about 10 minutes on a survey about my current and planned cruise trips and then kicked out. :-(

It seems that more and more often I have to complete several pages of profile questions with no point value to get to an actual survey.

catdad Dec 10, 2019 3:23 pm

Add me to the list! This is week 6 following my November 1 redemption, and Hilton Honors points have not posted. I emailed e-Rewards, who are to "investigate and reply back afterwards."

MAXII Dec 10, 2019 4:05 pm


Originally Posted by catdad (Post 31826705)
Add me to the list! This is week 6 following my November 1 redemption, and Hilton Honors points have not posted. I emailed e-Rewards, who are to "investigate and reply back afterwards."

Over the 6 week mark, 2 Erewards emails received so far saying similar. Here's hoping the points appear. This is getting annoying having to chase Hilton points (at least my 3rd lot I have had to chase up on), think I might stick to AS rewards or just do less surveys.

beachmouse Dec 11, 2019 3:49 pm

I hope I'm not jinxing myself but my USA-based account just got migrated to the new site and I not only got BA back in stock, I now see the 2000 Avios redemption option for the first time

Edit- I did jinx myself- no more Flying Blue redemption for me. Any other USA folks on the new site still have it?

Kremmen Dec 11, 2019 4:40 pm

I'm seeing the new site, with most airlines removed.

BA, Iberia, Alaska and American all gone for me.

jamesteroh Dec 11, 2019 5:18 pm

The two favorite rewards for ,e are Starbucks and a,axon and both are out of stock.

Athena53 Dec 11, 2019 5:37 pm

I've still got airlines including AA. Fast check shows same level of points required for redemption on AA and Hilton, which I use most often.

sydneyboi Dec 11, 2019 5:40 pm

Cant Log in
 
Haven't been able to log into ER for the past 24 or so hours,
anybody else had the same issue? keeps saying incorrect account log in
Thank you

MAXII Dec 11, 2019 5:49 pm


Originally Posted by sydneyboi (Post 31830858)
Haven't been able to log into ER for the past 24 or so hours,
anybody else had the same issue? keeps saying incorrect account log in
Thank you

Yes! Came here to see if I was the only one with the problem. I've tried different devices cleared cache/cookies. Thanks for posting👍

pointshogger Dec 11, 2019 9:30 pm


Originally Posted by MAXII (Post 31830883)
Yes! Came here to see if I was the only one with the problem. I've tried different devices cleared cache/cookies. Thanks for posting👍

Add me to the club. Hope this gets resolved soon. I’m still doing surveys in the meantime. Hope they still get credited.

Steve in Olympia Dec 12, 2019 3:22 am

I am seeing the new site for the first time, and British Airways is back in stock, so I am happy.

Oxon Flyer Dec 12, 2019 5:52 am

UK-based, from the new site :

Hilton : requested 4 Dec, credited 11 Dec.

BTA Dec 12, 2019 9:16 am

I reset my password, and regained access

MAXII Dec 12, 2019 9:35 am


Originally Posted by MAXII (Post 31826814)
Over the 6 week mark, 2 Erewards emails received so far saying similar. Here's hoping the points appear. This is getting annoying having to chase Hilton points (at least my 3rd lot I have had to chase up on), think I might stick to AS rewards or just do less surveys.

Update: email today advising issue has been escalated "to our partners".

Still can't log in to the account & I'm also approaching a 4 week wait for another survey reward (diary) I have not received. The Grinch has struck.😜


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