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Sigh. I've joined the parade of lost souls - submitted request for 2000 points on 11/21. I thought it would be fixed by now.
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Originally Posted by jonmch
(Post 30502507)
Sigh. I've joined the parade of lost souls - submitted request for 2000 points on 11/21. I thought it would be fixed by now.
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Hilton - see above posts about problems they're having.
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An IT "upgrade" a couple of months ago at Hilton sounds right. On 9/28 I redeemed e-Rewards $ for 7,000 points and they showed up in my Hilton account the same day. 11/28- still not there and from previous posts it looks like it will take awhile. Definitely a Hilton problem- my AA miles from e-Rewards posted promptly.
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Maybe it's time to request assistance from HH representative Lauren? Could anyone who had already a contact with e-rewards and hilton's support send her PM explaining the problem?
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Originally Posted by vvn1972
(Post 30514789)
Maybe it's time to request assistance from HH representative Lauren? Could anyone who had already a contact with e-rewards and hilton's support send her PM explaining the problem?
Also, are Aer Club points crediting in the same timeframes as Avios used to, usually the following Tuesday? |
Originally Posted by Tilly71
(Post 30517935)
Can anyone post a link to contact Lauren please.
Also, are Aer Club points crediting in the same timeframes as Avios used to, usually the following Tuesday? |
Similar to the other posters on this thread, I have been redeeming my e-rewards for Hilton Honors points for many years and the redemption has always been immediate. My redemption from two weeks ago, however, had still not posted. I wrote to e-rewards customer service and was told the following: We are very sorry for the delay.Hilton Honors has changed the process for points delivery and posting time and now It can take up to 8 weeks for the points to be appear into your HH account, since is the first time they are doing these credits manually.If after 8 weeks you still do not see your points posted to your HH account, please let us know. I don’t understand the basis for Hilton’s change and strongly suspect that something else (likely more sinister) is going on here. Why in the world would Hilton revert to a “manual entry” approach? That makes no sense at all. If the problem was attributable to some issue with Hilton’s recent system upgrade, I could see it. That’d be frustrating, but it would be understandable. But a purported reversion to manual entry seems like a joke and, to me, is indicative of something fishy going on behind the scenes. I hope others will follow up and demand greater transparency from Hilton, which historically has not played these silly games. |
Originally Posted by The_Bouncer
(Post 30462658)
It definitely sounds like it's Hilton specific. Maybe time to lay off that particular redemption until it's sorted out.
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Previous IHG redemptions posted in just a few days |
Redeemed for 1k AA miles - posted in under 24 hours.
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8 weeks - that almost matches the 2 months before you can submit again to Hilton. So when I hit the 2 month mark and am allowed to redeem there won't be the reassurance that it worked the last time...
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Originally Posted by jonmch
(Post 30536315)
8 weeks - that almost matches the 2 months before you can submit again to Hilton. So when I hit the 2 month mark and am allowed to redeem there won't be the reassurance that it worked the last time...
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Contacted Lauren about my missing 7k HH points, Lauren was quick to reply & has passed on my existing case number to be investigated. It's been 4 x weeks now since my redemption.
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Maybe add Alaska to the long wait list as well - Redeemed on 12/1 and still nothing posted. I know it states 4 - 6 weeks on the e-Rewards site but I remember them posting quicker than this.
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