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-   -   E-rewards [Master Thread] (https://www.flyertalk.com/forum/s-p-m/935173-e-rewards-master-thread.html)

turnleftbrighteyes Apr 8, 2016 6:21 pm


Originally Posted by chrisbarnett01 (Post 26456630)
I have been waiting since march 14. No accor points have posted from clubopinions, nor from e-rewards.

Same thing here-- points from Club Opinions last posted on March 28. I have, weirdly enough, accrued enough points to now get Silver status (that is, if they ever post.) My last stay at an Accor hotel was in 2009...

Spock Seat Apr 8, 2016 7:12 pm


Originally Posted by senorric (Post 26457234)
As stated earlier, E-Rewards' non-payment of completed surveys, leads me, and maybe others, to believe this company may be in financial trouble and thus might be a candidate for bankruptcy.

Nope. :p

Tilly71 Apr 9, 2016 3:10 am

Anyone had problems signing up to accor opinions using a hotmail address? I joined last night, it states I need to confirm by clicking the link in the email they have sent me but no email and not in junk box?
Is there any other hotel groups surveys that I can do to transfer to Hilton or Virgin airlines, including already use e-miles.

leolee210 Apr 10, 2016 10:17 pm

anyone got an update for the BAEC/ Avios points not posting issue? I have redeemed for over 30 days and still not yet got the avios in my BAEC account.

goldencondor Apr 11, 2016 1:59 am


Originally Posted by leolee210 (Post 26467092)
anyone got an update for the BAEC/ Avios points not posting issue? I have redeemed for over 30 days and still not yet got the avios in my BAEC account.

So that's five of us then - me, Tilly71, you, michicam and mirror74.

Today is day 35 for my BAEC redemption on March 7th. I am already in contact with BAEC and E-Rewards.

mirror74 Apr 11, 2016 2:07 am


Originally Posted by goldencondor (Post 26467594)
So that's five of us then - me, Tilly71, you, michicam and mirror74.

Today is day 35 for my BAEC redemption on March 7th. I am already in contact with BAEC and E-Rewards.

I don't think this in on BAEC side... me and my Mrs. have both redemptions for over 30 days now, not posting... just 3 more days, then complaining is due...

goldencondor Apr 11, 2016 2:17 am


Originally Posted by mirror74 (Post 26467613)
I don't think this in on BAEC side... me and my Mrs. have both redemptions for over 30 days now, not posting... just 3 more days, then complaining is due...

It's just that other E-Rewards partners are paying out their rewards quickly. BAEC isn't, and according to others here, neither is Avios.com.

mirror74 Apr 11, 2016 3:15 am


Originally Posted by goldencondor (Post 26467639)
It's just that other E-Rewards partners are paying out their rewards quickly. BAEC isn't, and according to others here, neither is Avios.com.

In previous months also BAEC was paying out rewards in some 5-10 days... but then after March 1st, everything stopped, and it seems, still not posting...

Tilly71 Apr 11, 2016 3:24 am

I can confirm we are awaiting credits from both BAEC & Avios from redemptions in early to mid March and nothing.
I got a credit in two days in late March to Virgin?

goldencondor Apr 11, 2016 4:15 am


Originally Posted by Tilly71 (Post 26467759)
I can confirm we are awaiting credits from both BAEC & Avios from redemptions in early to mid March and nothing.
I got a credit in two days in late March to Virgin?

It has to be a problem related to BAEC/Avios or the engine room that handles avios miles (points.com?).

goldencondor Apr 11, 2016 5:04 am

From BA on Twitter:

"Hi Andrew, we are currently investigating your claim with the partner and will contact you directly once we have received a response. Please accept our apologies for any inconvenience this has caused you."

'Investigating claim with the partner'. Sounds like they never received it...

Tilly71 Apr 11, 2016 8:56 am

HH points on my wife's account posted almost instantly today.😤

michicam Apr 11, 2016 12:38 pm


Originally Posted by goldencondor (Post 26467946)
From BA on Twitter:

"Hi Andrew, we are currently investigating your claim with the partner and will contact you directly once we have received a response. Please accept our apologies for any inconvenience this has caused you."

'Investigating claim with the partner'. Sounds like they never received it...

response by e-rewards:
A – Airline and hotel redemptions can take six to eight weeks to appear on your account. Most common reason for there to be a delay is when incorrect details are used.

Tilly71 Apr 11, 2016 12:57 pm

So basically they have extended the wait time to roughly another three weeks after 35 days. Might be worth replying back stating you have already redeemed recently with that redemption partner so it cannot be incorrect information supplied.

diburning Apr 11, 2016 3:19 pm

In which case you'd probably receive another form letter response.


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