I just received the same boilerplate email. Sigh.

I also have not heard back from my facebook post which was forwarded to customer service.

How did you sign up for e-Rewards? Could be you had some other airline offers you weren't supposed to before if you signed up through American and they finally 'fixed' it for you.

I don't know how I signed up but I think it was HHonors link because I can get 7k points with $125 erewards.

I think E-rewards is either going out of business or has fired me as a customer. No reply to my many emails inquiring about my Hertz points not posting. It has been 2 months now.

I know I signned up via Hhonors (a long, long time ago) and I get 7k for $100 e-rewards. So either e-Rewards does not offer a cost break for newer people who sign up through Hilton, or you did not sign up with Hilton.

Same for me-signed up with Hilton and get 7k/$100

With all this talk about E-Rewards difficulties, I redeemed $100 yesterday for 4000 Choice Privileges points. This morning, the points were in my Choice account. Very speedy!

If you had signed up through Hilton, you would have had HH as the only hotel partner and all the airlines. As I see only AA as an airline partner and all the hotels, it seems you signed up via AA and everything is in order. Why you had Southwest I don't know, but it may have been some irregularity which is now fixed.

PS Or you signed up via US Airlines, it disappeared and they gave you some other airlines as a bonus, which ended?

Speed varies. HHonors works literally overnight. BA Avios took six weeks.

I do not think the issues upthread point to fiscal problems at eRewards. I think they point to overwhelming back-end complexity with this laundry list of redemption partners... and a company in way over its head.

I finally heard back after reopening the ticket a week ago. Still nothing from my facebook post. So they're admitting there's a problem...

Except 7-10 days is about 8-9 weeks after April 1 :)

Also, this has to be more than a small number of members, given that not all of them are on FT, and several have posted they're also still waiting :)

I try to get $100 a month for AA redemptions. Today was the first day I was eligible to redeem for AA, and I only had $95.65 in the account.

So I went into my email and clicked the link in every email they have ever sent me. Sure enough, now I am at $100.40.

I would suggest everyone do that monthly. I did it last month and ended up getting an additional $15 or so.

Or who is trying to wrangle any number of redemption partners who are all on their own schedules for exchanging money for reward points. United seems quite easy to work with- there are a number of rewards programs where a United redemption is deposited in your miles account in five minutes or less. But I would expect any 'technical problems' with an Accor redemption in August to take their dear sweet time to resolve due to understaffing in the Accor mothership that time of year.

I agree; so far this year I've redeemed E-rewards points for Hilton (twice), Southwest Airlines and Starbucks. All posted within a day or two. Having learned to go to the E-Rewards site and look for surveys instead of just waiting for e-mails, I'm easily getting through a survey every day (not just the 25 cent "thanks-for-playing" credit) and the money for the survey responses typically posts in a couple of days.

Got the same email.