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-   -   E-rewards [Master Thread] (https://www.flyertalk.com/forum/s-p-m/935173-e-rewards-master-thread.html)

TravelinSperry Aug 4, 2014 8:46 am

I'm surprised to hear you're having trouble via e-rewards. I've always gotten proper credit and immediately. Sometimes I do answer what I feel is too many questions only to be disqualified, but never after a full survey.

dingo Aug 4, 2014 12:24 pm

Anyone else seen the number of emails from e-rewards drop dramatically? Like I've not seen one for three months or more. Weird.

Brendan Aug 4, 2014 4:12 pm

True, Sperry! This is the first time in years that I've had trouble with e-r!

bj2757 Aug 4, 2014 5:47 pm

Surveys have slowed down - as has customer service. I have several disputes pending because surveys were completed and not credited. The only one they acted on in a few weeks was one for $2 - the larger ones they either didn't respond or they have been pending - I just sent a follow up on one that I received a reply on (rcpt) but no action since.

TravelinSperry Aug 5, 2014 11:19 am


Originally Posted by dingo (Post 23308367)
Anyone else seen the number of emails from e-rewards drop dramatically? Like I've not seen one for three months or more. Weird.


Originally Posted by bj2757 (Post 23310089)
Surveys have slowed down

I'm getting many surveys - certainly haven't added them up - but it doesn't feel like they've slowed to me. There is a place within e-rewards where you can set a higher number of emails, you may want to request more there.

Brendan Aug 6, 2014 8:10 pm

My problem reported in #1605 has resolved itself: The missing ER$ arrived this morning. All OK.

thelostshark Aug 7, 2014 10:05 am

Oh, man, that's great. I guess I shouldn't give up hope then. I still haven't heard anything from them (other than the initial email) re the problem I reported in #1596 (on June 28). I followed up once, but it's been radio silence. Will probably follow up again shortly. tls

JimVan Aug 7, 2014 12:24 pm

Telecommunications survey
 
Beware of the survey located at:

http://www.e-rewards.com/pro.do?FT=DPK7JT4VNJC4

According to the progress bar at the top of the survey, I completed more than 55% of the survey, and then received the screen message:

"Thank you for your interest in this study. Unfortunately, your responses do not meet the criteria required to fully qualify and complete this study. Your e-Rewards account has been credited the partial credit amount."

I submitted a complaint and request for full compensation, and also called their attention to the 100+ page discussion thread on this website regarding these deceptive practices dating back to 2004.

Flyingmama Aug 7, 2014 4:01 pm


Originally Posted by JimVan (Post 23326244)
Beware of the survey located at:

http://www.e-rewards.com/pro.do?FT=DPK7JT4VNJC4

According to the progress bar at the top of the survey, I completed more than 55% of the survey, and then received the screen message:

"Thank you for your interest in this study. Unfortunately, your responses do not meet the criteria required to fully qualify and complete this study. Your e-Rewards account has been credited the partial credit amount."

I submitted a complaint and request for full compensation, and also called their attention to the 100+ page discussion thread on this website regarding these deceptive practices dating back to 2004.

You may want to remove that link. It contains your personal information .... and btw, I'm glad to see you have $376.47 in your account! ^

jgxtrav1 Aug 7, 2014 6:52 pm


Originally Posted by JimVan (Post 23326244)
Beware of the survey located at:

http://www.e-rewards.com/pro.do?FT=DPK7JT4VNJC4

According to the progress bar at the top of the survey, I completed more than 55% of the survey, and then received the screen message:

"Thank you for your interest in this study. Unfortunately, your responses do not meet the criteria required to fully qualify and complete this study. Your e-Rewards account has been credited the partial credit amount."

I submitted a complaint and request for full compensation, and also called their attention to the 100+ page discussion thread on this website regarding these deceptive practices dating back to 2004.

Ridiculous .... give eRewards a chance to review and resolve your issue.

Is it possible you answered a "control question" incorrectly? In my experience, that is often the reason for being bounced out (with no warning/notification) once you are well into a survey.

p.s.

This is NOT a 100+ page discussion concerning "deceptive practices".

In fact, most of the time problems are reviewed and, IF WARRANTED (in eRewards opinion), resolved by appropriate credit being given.

I'm not saying there aren't occasional problems and issues; as there certainly are. And, I'm not saying every issue gets resolved to the satisfaction of the person reporting it; as many aren't. But, eRewards makes the call; most of the time reasonably well. Also, eRewards doesn't create/run the surveys and they depend on us to report problems.

Also, if your report of the issue shows the attitude you expressed above, I suspect yours may not be investigated/resolved at all.

Kremmen Aug 7, 2014 7:07 pm


Originally Posted by JimVan (Post 23326244)
Beware of the survey located at:

According to the progress bar at the top of the survey, I completed more than 55% of the survey, and then received the screen message:

"Thank you for your interest in this study. Unfortunately, your responses do not meet the criteria required to fully qualify and complete this study. Your e-Rewards account has been credited the partial credit amount."

There are certainly some deceptive surveys on e-rewards, but that's generally not e-rewards' fault. They don't control the bad practices (or bad programming -- I've also got half way through some surveys and not been able to continue due to programming errors) of the surveys they link through to.


Originally Posted by jgxtrav1 (Post 23328207)
Ridiculous .... give eRewards a chance to review and resolve your issue.

Is it possible you answered a "control question" incorrectly? In my experience, that is often the reason for being bounced out (with no warning/notification) once you are well into a survey.

While possible, I've never had that happen. There are plenty of surveys which quite deliberately extract as much extra information as they can before terminating the survey. I assume that e-rewards generally wants to stop that happening and I've generally been credited when I've informed their customer service about ones I've had.

TravelinSperry Aug 7, 2014 11:05 pm


Originally Posted by Flyingmama (Post 23327475)
You may want to remove that link. It contains your personal information .... and btw, I'm glad to see you have $376.47 in your account! ^

Wow, that's a lot! Why aren't you redeeming your rewards? What is e-rewards expiry policy? Why risk holding that much and not redeem for miles?

thelostshark Aug 8, 2014 8:04 am

I just redeemed for UA miles, and they posted the same day (maybe instantly, but can't confirm because I didn't check right away). This is a nice change (apparently UA is doing this with others as welll: e-miles and Mypoints). tls

Happy Aug 14, 2014 9:45 am

Advanced Cookie anyone?
 
Got emails from eReward about more surveys if one would accept advance cookies.

Anybody has seen this?

ILovetheReds Aug 14, 2014 9:51 am

anyone else get a survey this morning about investing?

I am pretty pissed, I spend almost 15 minutes answering this long survey and even gave out specific dollar amounts and percentages I had invested in various products to get a response that they already had the needed number of participants necessary in my demographic.


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