MyPoints = Hilton points
Apr 17, 2006 | 3:58 pm
#91
Join Date: Apr 2000
Location: Fort Myers, FL
Programs: Hilton Gold, SPG & IHG Plat, & every airline program that I can join
Posts: 2,279
Everytime they wrote back to me about a missing account number, it was listed at the bottom of the email! I notice now that it is entered at the beginning of the redemption page so the workers in Bangalore can find it.
Still waiting on my Father's points to post after they listed them as fufilled on 3/23. He wrote to the United online company who is the new owner of MyPoints and asked them what were they thinking in buying into this horrible example of customer service. He has not received a reply so it looks like the new company will have the same level of service as the old.
JudyJFLA
Still waiting on my Father's points to post after they listed them as fufilled on 3/23. He wrote to the United online company who is the new owner of MyPoints and asked them what were they thinking in buying into this horrible example of customer service. He has not received a reply so it looks like the new company will have the same level of service as the old.
JudyJFLA
Last edited by JudyJFLA; Apr 17, 2006 at 4:11 pm
Apr 17, 2006 | 6:42 pm
#93
Join Date: May 2001
Location: ORF & AUS; I have an ex-wife and and an ex-house in both cities.
Programs: AA Gold, DL GM, Hilton Diamond, SPG Gold
Posts: 891
Judy--
Thanks for pointing this out. I got this lame response today.
Thank you for contacting MyPoints Member Services.
We sincerely apologize for the inconvenience, but without your account number
there was no other option, but to cancel the redemption.
Our records show that you have placed a redemption request on 4/16/06. So long
as you included your Hilton account number when making this redemption your
Points should transfer in the next 3-4 weeks.
Again we are very sorry about the problem with this past redemption, but we
assure you this redemption will be a breeze.
If you have any additional questions please contact us at
[email protected].
Have a nice day.
Best regards,
Kate H.
MyPoints Member Services
What amuses me is what you pointed out, the number is at the bottom of this chain of emails.
MyPoints Customer Service Form wrote:
The user [email protected] (edited for privacy) has made a customer service request within the 'mypoints.com' system.
classification: Hilton HHonors Redemption
memberRequest: Hilton HHonors number included for pending redemption.
Please See additional contact field.
additional contact information: 435xxxxxx (edited for privacy)
transaction info:
id 505247583226961106
type PointAward / Redeem
action date 2005-12-29 06:55:19.0
posted date 2005-12-29 06:55:19.0
description 2,500 Hilton HHonors Points
award -2500
I mean, seriously, this has been going on since the end of December already....
Thanks for pointing this out. I got this lame response today.
Thank you for contacting MyPoints Member Services.
We sincerely apologize for the inconvenience, but without your account number
there was no other option, but to cancel the redemption.
Our records show that you have placed a redemption request on 4/16/06. So long
as you included your Hilton account number when making this redemption your
Points should transfer in the next 3-4 weeks.
Again we are very sorry about the problem with this past redemption, but we
assure you this redemption will be a breeze.
If you have any additional questions please contact us at
[email protected].
Have a nice day.
Best regards,
Kate H.
MyPoints Member Services
What amuses me is what you pointed out, the number is at the bottom of this chain of emails.
MyPoints Customer Service Form wrote:
The user [email protected] (edited for privacy) has made a customer service request within the 'mypoints.com' system.
classification: Hilton HHonors Redemption
memberRequest: Hilton HHonors number included for pending redemption.
Please See additional contact field.
additional contact information: 435xxxxxx (edited for privacy)
transaction info:
id 505247583226961106
type PointAward / Redeem
action date 2005-12-29 06:55:19.0
posted date 2005-12-29 06:55:19.0
description 2,500 Hilton HHonors Points
award -2500
I mean, seriously, this has been going on since the end of December already....
Apr 17, 2006 | 9:49 pm
#94
Join Date: Apr 2005
Location: Cambridge, MA
Programs: AAdvantage PP
Posts: 285
Originally Posted by janhigginskcmo
My points posted yesterday, and it took about a month.
Apr 19, 2006 | 5:50 pm
#95
Join Date: May 2001
Location: ORF & AUS; I have an ex-wife and and an ex-house in both cities.
Programs: AA Gold, DL GM, Hilton Diamond, SPG Gold
Posts: 891
Just keeps getting better....
Katie--
Would you be so kind as to tell me something....How is it that my Hilton HHonors number is included in the original auto-generated part of this email
if I never sent it to you? To explain your system to you, when I redeemed the bottom of this email was sent to me and it clearly had my number in
it.
Signed,
The former Mrs. dbmaury
And her response was....
Thank you for contacting MyPoints Member Services.
I sincerely apologize for the inconvenience this has caused you. We must have
missed the account number. For your inconvenience I have credited your account
a goodwill credit of 100 Points.
If you have any additional questions please contact us at
[email protected].
Have a nice day.
Best regards,
Kate H.
MyPoints Member Services
So, now I have useless points. Great.
Katie--
Would you be so kind as to tell me something....How is it that my Hilton HHonors number is included in the original auto-generated part of this email
if I never sent it to you? To explain your system to you, when I redeemed the bottom of this email was sent to me and it clearly had my number in
it.
Signed,
The former Mrs. dbmaury
And her response was....
Thank you for contacting MyPoints Member Services.
I sincerely apologize for the inconvenience this has caused you. We must have
missed the account number. For your inconvenience I have credited your account
a goodwill credit of 100 Points.
If you have any additional questions please contact us at
[email protected].
Have a nice day.
Best regards,
Kate H.
MyPoints Member Services
So, now I have useless points. Great.
Last edited by dbmaury; Apr 19, 2006 at 5:55 pm
May 30, 2006 | 2:22 pm
#97
Join Date: Jan 2004
Location: SFO, SJC, OAK, LVK AA Lifetime Plat 2MM, LUV A-List, Hyatt Gold, SPG Lifetime Gold, Commercial Pilot (not employed by airlines)
Posts: 1,531
How do you guys rack up so many mypoints? All I ever see is garbage promotions--so I click and get 5 points. How do you do it?
May 30, 2006 | 8:00 pm
#98
Join Date: Apr 2003
Location: Philippines
Posts: 218
I have a question for anyone who can answer it:
I just requested the transfer of 2500 MyPoints to my HHonors account but my HHonors account may be cancelled due to inactivity while the transaction is being processed. Will Hilton reactivate the account if I can prove that I made the transfer before the account expired?
I just requested the transfer of 2500 MyPoints to my HHonors account but my HHonors account may be cancelled due to inactivity while the transaction is being processed. Will Hilton reactivate the account if I can prove that I made the transfer before the account expired?
May 30, 2006 | 10:30 pm
#99
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ PPS, Mar LTT, Hyatt LTG, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,155
Originally Posted by pushback
How do you guys rack up so many mypoints? All I ever see is garbage promotions--so I click and get 5 points. How do you do it?
May 31, 2006 | 5:42 am
#100
Join Date: Aug 2002
Location: Houston,Texas,USA
Programs: Starwood Gold, HH Diamond,Hyatt Diamond
Posts: 1,043
I have transfered 2500 My Points approx. 45 days ago. I recieved a 2500 point credit to my HH Acount yesterday titled INTELLIPOST TRANSFER . Is this My Points coming in or something else I dont recognize?
May 31, 2006 | 6:11 am
#101
Join Date: May 2001
Location: ORF & AUS; I have an ex-wife and and an ex-house in both cities.
Programs: AA Gold, DL GM, Hilton Diamond, SPG Gold
Posts: 891
Originally Posted by dbmaury
Just keeps getting better....
Katie--
Would you be so kind as to tell me something....How is it that my Hilton HHonors number is included in the original auto-generated part of this email
if I never sent it to you? To explain your system to you, when I redeemed the bottom of this email was sent to me and it clearly had my number in
it.
Signed,
The former Mrs. dbmaury
And her response was....
Thank you for contacting MyPoints Member Services.
I sincerely apologize for the inconvenience this has caused you. We must have
missed the account number. For your inconvenience I have credited your account
a goodwill credit of 100 Points.
If you have any additional questions please contact us at
[email protected].
Have a nice day.
Best regards,
Kate H.
MyPoints Member Services
So, now I have useless points. Great.
Katie--
Would you be so kind as to tell me something....How is it that my Hilton HHonors number is included in the original auto-generated part of this email
if I never sent it to you? To explain your system to you, when I redeemed the bottom of this email was sent to me and it clearly had my number in
it.
Signed,
The former Mrs. dbmaury
And her response was....
Thank you for contacting MyPoints Member Services.
I sincerely apologize for the inconvenience this has caused you. We must have
missed the account number. For your inconvenience I have credited your account
a goodwill credit of 100 Points.
If you have any additional questions please contact us at
[email protected].
Have a nice day.
Best regards,
Kate H.
MyPoints Member Services
So, now I have useless points. Great.
Jun 1, 2006 | 7:16 am
#102
Join Date: Apr 2002
Location: DCA/BWI/IAD; Washington, DC
Posts: 129
Originally Posted by martinplas
I have transfered 2500 My Points approx. 45 days ago. I recieved a 2500 point credit to my HH Acount yesterday titled INTELLIPOST TRANSFER . Is this My Points coming in or something else I dont recognize?
Jun 1, 2006 | 10:03 pm
#103
Join Date: Jan 2004
Location: SFO, SJC, OAK, LVK AA Lifetime Plat 2MM, LUV A-List, Hyatt Gold, SPG Lifetime Gold, Commercial Pilot (not employed by airlines)
Posts: 1,531
How long does it take survey points to post in Mypoints? Usually I just click the 5 point things but I decided to endure a survey--and "endure" in the word. This thing was like 5 times longer than any e-rewards survey--and for a lousy 300 Mypoints. I won't do THAT again. So, two days later the survey points have not posted whereas the 5 pointers are pretty much immediate.
Jun 2, 2006 | 1:03 am
#104
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ PPS, Mar LTT, Hyatt LTG, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,155
Originally Posted by pushback
How long does it take survey points to post in Mypoints? Usually I just click the 5 point things but I decided to endure a survey--and "endure" in the word. This thing was like 5 times longer than any e-rewards survey--and for a lousy 300 Mypoints. I won't do THAT again. So, two days later the survey points have not posted whereas the 5 pointers are pretty much immediate.
Jun 2, 2006 | 1:55 am
#105
Join Date: Jan 2004
Location: SFO, SJC, OAK, LVK AA Lifetime Plat 2MM, LUV A-List, Hyatt Gold, SPG Lifetime Gold, Commercial Pilot (not employed by airlines)
Posts: 1,531
Originally Posted by yosithezet
If you log into the website you may find that there are 'pending points' waiting for the survey people to validate that you answered the survey or something.