Everytime they wrote back to me about a missing account number, it was listed at the bottom of the email! I notice now that it is entered at the beginning of the redemption page so the workers in Bangalore can find it.

Still waiting on my Father's points to post after they listed them as fufilled on 3/23. He wrote to the United online company who is the new owner of MyPoints and asked them what were they thinking in buying into this horrible example of customer service. He has not received a reply so it looks like the new company will have the same level of service as the old.

JudyJFLA