Judy--

Thanks for pointing this out. I got this lame response today.

Thank you for contacting MyPoints Member Services.
We sincerely apologize for the inconvenience, but without your account number
there was no other option, but to cancel the redemption.

Our records show that you have placed a redemption request on 4/16/06. So long
as you included your Hilton account number when making this redemption your
Points should transfer in the next 3-4 weeks.

Again we are very sorry about the problem with this past redemption, but we
assure you this redemption will be a breeze.

If you have any additional questions please contact us at
[email protected].
Have a nice day.

Best regards,

Kate H.
MyPoints Member Services


What amuses me is what you pointed out, the number is at the bottom of this chain of emails.

MyPoints Customer Service Form wrote:

The user [email protected] (edited for privacy) has made a customer service request within the 'mypoints.com' system.

classification: Hilton HHonors Redemption
memberRequest: Hilton HHonors number included for pending redemption.
Please See additional contact field.
additional contact information: 435xxxxxx (edited for privacy)

transaction info:
id 505247583226961106
type PointAward / Redeem
action date 2005-12-29 06:55:19.0
posted date 2005-12-29 06:55:19.0
description 2,500 Hilton HHonors Points
award -2500

I mean, seriously, this has been going on since the end of December already....