Finally after 4 emails to Mypoints and one to Overstock.com, I received a personal reply concerning my Overstock.com points from Mypoints saying that they received the purchase info from OS, but since it did not list the subtotal before taxes and shipping, they could not award points. I went back to the tracking page on OS and pasted that into the email. No tax and $1 shipping. The purchase finall posted my 900 points.

Still nothing on Hilton. For the frustration factor I will now wait until I have 5000 points per transfer and not 2500, so I am not waiting for multiple points to post.

JudyJFLA
6 weeks today on the new knee, and still gimping around......

Just got mine today... took about 7.5 weeks. Almost the entire time, but glad they finally posted.

Still, I think from now on I'll use my points for gas or restaurant cards. They always appeared quite quickly.

I'm waiting on 2500 hilton points from December.

Immediate email back from MyPoints
 

I just redeemed 2500 MyPoints for HHonors and immediately got this email (despite my not sending mypoints anything). Why?

Date: 22 Feb 2006 09:35:02 +0530
From: [email protected]
To: protexana
Subject: [AUTO-INTERACTID:xxxxx] Re: CS Request regarding: 2,500 Hilton HHonors Points


Thank you for contacting MyPoints Member Services. We are writing to
let you know that we have received your message, and it has been
allocated tracking number xxxxxxxx.

A Member Services Associate should respond to your inquiry within 72
hours, however we are experiencing a high volume of inquiries this
holiday season so it may take slightly longer. Rest assured that your
inquiry will be responded to.

To help expedite our response to your inquiry, we ask that you refrain
from sending multiple emails regarding the same issue. Sending
multiple emails to us will add to our overall inquiry volume and further delay
our responses to you and other members.

Thanks again for writing in to MyPoints Member Services. We will be
following up with you very soon.

Best Regards,

MyPoints Member Services



MyPoints Customer Service Form wrote:

> The user protexana has made a customer service request
within
> the 'mypoints.com' system.
>
> classification: Hilton HHonors Redemption
> memberRequest: Hilton HHonors number included for pending redemption.
Please See additional contact field.
> additional contact information: xxxxxxxx
>
> transaction info:
> id xxxxxxxxxxxxxxxxxxxxxx
> type PointAward / Redeem
> action date 2006-02-21 20:04:06.0
> posted date 2006-02-21 20:04:06.0
> description 2,500 Hilton HHonors Points
> award -2500
>
>

I redeemed on 12/24 - sent an email to them on 2/20 and received exactly the same email as Protexana by return. Yesterday my points posted.

My experience
 

My points were always posted in a timely manner to my HH account. It didn't take over a week.

This is just an auto email. I still have mine from December even though I still don't have the HHonors points.

I am at 12 weeks today. No Points and no response to my emails. I am done with these jokers the second my points post. This is just not worth it when I could just spend $75 at a Hampton Inn and get this many points.

Finally got my points posted. 7 weeks for an electronic transfer!! I guess we just have to learn to live with the new and improved MyPoints.

The saga continues....
 

This morning I found this in my inbox from Mypoints:
The funny thing is that I entered my number at the time of redemption, and that number is under the "additional contact information" in their original auto reply that has been going back and forth between us. They obviously have not trained their people where to find this information, so this will be an issue on alot of our redemptions.

Dear Judy,
Thank you for contacting MyPoints Member Services.
We apologize for the delay with your Hilton HHonors Points transfer. According
to your Account Statement, you placed your redemption on 1/25/06. Unfortunately
we were unable to process the redemption because MyPoints did not receive your Hilton
HHonors account number when you originally redeemed your Points. Please reply to
this email with your Hilton HHonors account number, along with First and Last Name
that is listed on the Hilton HHonors account, and we will process your request.
Once we receive your account number, you should see the points post to your Hilton
HHonors account within 2-3 weeks.

Please let us know if you have not seen the change in your HHonors balance within
the specified timeframe and we will investigate further.

Please contact us at [email protected] if you have any additional questions.
Thank you for your support of the MyPoints program.
Have a nice day.
Best regards,
Kate H.
MyPoints Member Services

finally got mine from december

Finally got my points today!

got my points -- took about 8 weeks

You have Got to be kidding!!
 

I found this in my box tonight. If you will remember in previous posts I HAD entered the Hilton number in the original redemption, and it was in every email that Mypoints sent to me! This will now take 14 weeks for a 2500 point redemption!! BTW the link at the end for the survey did not work either!!

JudyJFLA


Dear Judy,
Thank you for contacting MyPoints Member Services.
I sincerely apologize for the long wait for both your points and a response from us. I found that the delay in your Hilton HHonors Points was due to a missing Hilton account number. Because you provided it in your email I was able to send that information off to Hilton. Unfortunately Hilton now has 6 weeks to post the points. Perhaps if you contact Hilton they can speed the process up for you on their end.
Should you have any more questions please don't hesitate to email again at [email protected],
Have a nice day.
Best regards,
Kate H.
MyPoints Member Services

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Brutally pathetic. What a joke! :td: :mad: :td: