A response from E-Poll
Nov 8, 2002 | 3:15 pm
#1
Original Poster
FlyerTalk Evangelist
Join Date: Apr 2001
Location: DCA
Programs: AMC MovieWatcher, Giant BonusCard, Petco PALS Card, Silver Diner Blue Plate Club
Posts: 22,314
A response from E-Poll
After 5+ months without miles from E-Poll, I asked them to redeposit my points and tell me what rewards they actually had available to send out. I was told:
I asked about Starbucks. Nope -- only the things above.
I also note that all of the available polls have been taken off the front page.
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More Room Throughout Coach: the Website of Free Miles and Free Markets
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Here's the list of rewards that we have
on hand:
Videos
CD's
Olive Garden
Jamba Juice
Blockbuster
Phone Cards
Thanks</font>
on hand:
Videos
CD's
Olive Garden
Jamba Juice
Blockbuster
Phone Cards
Thanks</font>
I also note that all of the available polls have been taken off the front page.
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More Room Throughout Coach: the Website of Free Miles and Free Markets
Nov 8, 2002 | 11:37 pm
#3
Join Date: Aug 2001
Location: Reno, Nevada
Posts: 7,368
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by gleff:
I also note that all of the available polls have been taken off the front page.
</font>
I also note that all of the available polls have been taken off the front page.
</font>
Mike
Nov 16, 2002 | 10:07 am
#5
Original Poster
FlyerTalk Evangelist
Join Date: Apr 2001
Location: DCA
Programs: AMC MovieWatcher, Giant BonusCard, Petco PALS Card, Silver Diner Blue Plate Club
Posts: 22,314
And no more surveys on the front page:
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More Room Throughout Coach: the Website of Free Miles and Free Markets
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">The surveys that we regularly posted on the home page in the past will now be sent to you via email.
In an effort to provide more value to our members, we will offer a greater variety of surveys covering many topics that will interest you. Typically you will earn between 200 and 1,000 points depending on the type of survey and length of time necessary to complete. There are occasional opportunities to earn as much as 3,500 points per survey!
Please check your email regularly and look for email from 'E-Poll Customer Care' or email with 'E-Poll Survey' in the subject line of the email. Some surveys close quickly, so respond as soon as you can.</font>
In an effort to provide more value to our members, we will offer a greater variety of surveys covering many topics that will interest you. Typically you will earn between 200 and 1,000 points depending on the type of survey and length of time necessary to complete. There are occasional opportunities to earn as much as 3,500 points per survey!
Please check your email regularly and look for email from 'E-Poll Customer Care' or email with 'E-Poll Survey' in the subject line of the email. Some surveys close quickly, so respond as soon as you can.</font>
More Room Throughout Coach: the Website of Free Miles and Free Markets
Nov 17, 2002 | 10:49 am
#7
Join Date: Jul 2002
Location: Fort Washington, PA
Posts: 193
I still have an account. They have the following posted on their homepage:
E-Poll Members -
The surveys that we regularly posted on the home page in the past will now be sent to you via email.
In an effort to provide more value to our members, we will offer a greater variety of surveys covering many topics that will interest you. Typically you will earn between 200 and 1,000 points depending on the type of survey and length of time necessary to complete. There are occasional opportunities to earn as much as 3,500 points per survey!
Please check your email regularly and look for email from 'E-Poll Customer Care' or email with 'E-Poll Survey' in the subject line of the email. Some surveys close quickly, so respond as soon as you can.
Thank you!
_________________________________
Looks like they're copying e-rewards policy.
[This message has been edited by minnie (edited 11-17-2002).]
E-Poll Members -
The surveys that we regularly posted on the home page in the past will now be sent to you via email.
In an effort to provide more value to our members, we will offer a greater variety of surveys covering many topics that will interest you. Typically you will earn between 200 and 1,000 points depending on the type of survey and length of time necessary to complete. There are occasional opportunities to earn as much as 3,500 points per survey!
Please check your email regularly and look for email from 'E-Poll Customer Care' or email with 'E-Poll Survey' in the subject line of the email. Some surveys close quickly, so respond as soon as you can.
Thank you!
_________________________________
Looks like they're copying e-rewards policy.
[This message has been edited by minnie (edited 11-17-2002).]
Nov 18, 2002 | 8:38 am
#8
Join Date: Sep 2002
Posts: 873
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by betty s:
my account is gone too...i have a lot of points...after never getting my united miles..they redeposited the points (they claim) but now my whole account is gone and they dont answer my emails</font>
my account is gone too...i have a lot of points...after never getting my united miles..they redeposited the points (they claim) but now my whole account is gone and they dont answer my emails</font>
Nov 18, 2002 | 12:11 pm
#9
Join Date: Aug 2001
Location: Reno, Nevada
Posts: 7,368
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ql2112:
They changed the login from "username" to "email": did you try to see if login with your email still works?</font>
They changed the login from "username" to "email": did you try to see if login with your email still works?</font>
Mike
Dec 19, 2002 | 7:04 pm
#10
Join Date: Jul 2000
Location: Connecticut
Posts: 893
Probably pointless, but I went through the dance of submitting a redemption request tonight ... got a computer-generated e-mail response within a few minutes saying it had been received and "please allow 8 to 10 weeks for delivery."
Oh well.
Oh well.
Dec 19, 2002 | 8:17 pm
#11
Join Date: Aug 2001
Location: Texas USA
Posts: 454
This place is so worthless, it's pathetic. I emailed them today saying where was my award, which I redeemed for on Oct. 2nd. They emailed me back stating it would take 8-10 weeks. Well, at the time of redemption, it said it would take 6-8 weeks.
Anyway, I emailed them letting them know it has been exactly 78 days since I've redeemed my points- which makes it a tad over 11 weeks. Needless to say, I didn't hear a response after that. Probably won't either.
All I want is my $10 Home Depot Card. Is that asking too much?
Anyway, I emailed them letting them know it has been exactly 78 days since I've redeemed my points- which makes it a tad over 11 weeks. Needless to say, I didn't hear a response after that. Probably won't either.
All I want is my $10 Home Depot Card. Is that asking too much?
Dec 20, 2002 | 9:01 am
#13
Join Date: Oct 2002
Location: MSN
Programs: AA Plat thanks to FT; Hilton Silver VIP
Posts: 160
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by king3820:
I don't want to waste time on taking any survey from e-Poll now.</font>
I don't want to waste time on taking any survey from e-Poll now.</font>
I think I've had one lame survey since they changed to emailed-out surveys.
Dec 20, 2002 | 5:48 pm
#14
Join Date: Aug 2001
Location: Texas USA
Posts: 454
Well, I was wrong. They did respond to me, but it sounds like a lame excuse. What do you all think? Here is their response on why I haven't received my award after 11 weeks:
****************************************
Dear E-Poll Member,
Thank you for taking time to contact E-Poll.
We apologize for the delay that you have experienced in receiving your
reward. We've had an increase in requests and have also been impacted by
some delays in receiving awards from our partners.
We expect to get caught up with our schedule of '8-10 weeks delivery' in the
near future. We are not able to give you an estimate at this time.
We value our member's participation and loyalty and ask your understanding
and patience as we expedite your award as soon as possible.
Best regards,
E-Poll
****************************************
Dear E-Poll Member,
Thank you for taking time to contact E-Poll.
We apologize for the delay that you have experienced in receiving your
reward. We've had an increase in requests and have also been impacted by
some delays in receiving awards from our partners.
We expect to get caught up with our schedule of '8-10 weeks delivery' in the
near future. We are not able to give you an estimate at this time.
We value our member's participation and loyalty and ask your understanding
and patience as we expedite your award as soon as possible.
Best regards,
E-Poll
Dec 21, 2002 | 7:57 am
#15
Original Poster
FlyerTalk Evangelist
Join Date: Apr 2001
Location: DCA
Programs: AMC MovieWatcher, Giant BonusCard, Petco PALS Card, Silver Diner Blue Plate Club
Posts: 22,314
I got the same generic response back in June or July. I think even word for word.
This company simply does not fulfill its obligations.
Presumably the business is simply failing and so they're not purchasing the merchandise that they've promised.
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More Room Throughout Coach: the Website of Free Miles and Free Markets
This company simply does not fulfill its obligations.
Presumably the business is simply failing and so they're not purchasing the merchandise that they've promised.
------------------
More Room Throughout Coach: the Website of Free Miles and Free Markets