Greenpoints Customer-no-service!
Oct 2, 2000 | 4:17 pm
#1
Original Poster
Join Date: Aug 2000
Location: MKE & SRQ
Programs: AA Plat for life, HHonors Gold, Marriott Gold
Posts: 72
Greenpoints Customer-no-service!
Anyone else having trouble with Greenpoints customer service? My husband & I are still both missing orders for AA certs. from 8/15 - 13 total. I've both called & e-mailed twice each, and get the same response - " I've forwarded your concern to the mail order dept. and they'll look in to it"
Until they either send us our certificates or put the 32,500 points back into our accounts, I won't be shopping with them.
Until they either send us our certificates or put the 32,500 points back into our accounts, I won't be shopping with them.
Oct 3, 2000 | 12:32 pm
#2
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,122
My dealings with Greenpoints have been SUPERIOR! Quick responses and resolution.
Plus they have an 800 number for you to call (800-435-5674), unlike competitors such as milesmall.com or dash.com.
Plus they have an 800 number for you to call (800-435-5674), unlike competitors such as milesmall.com or dash.com.
Oct 4, 2000 | 4:16 pm
#3
Join Date: Jul 2000
Location: BOS, SEA
Programs: AA Lifetime Gold, DL Gold, LP ex-Millionaire!
Posts: 565
Sorry to hear about your bad experience, KLR.
I have to say I've had nothing but good service from Greenpoints. I'm a little surprised, actually.
When I didn't get credit for the half.com bonus offer, I forwarded the shipping confirmation email from my half.com purchase. Within half an hour I had an email confirming that my greenpoints had been awarded. I checked my account and sure enough, they were there!
I have to say I've had nothing but good service from Greenpoints. I'm a little surprised, actually.
When I didn't get credit for the half.com bonus offer, I forwarded the shipping confirmation email from my half.com purchase. Within half an hour I had an email confirming that my greenpoints had been awarded. I checked my account and sure enough, they were there!
Oct 4, 2000 | 4:50 pm
#4
Join Date: Jun 2000
Location: SPG Plat, HH Gold, Marriott Gold
Posts: 1,015
I agree with the first two replies. Greenpoints is excellent, especially for service.
There was a prior thread complaining about Greenpoints, but the situation was unusual - an order for about 49 certificates at once.
For normal requests, e-mail replies come back within hours and I can always get a rep on the phone within a minute or two.
There was a prior thread complaining about Greenpoints, but the situation was unusual - an order for about 49 certificates at once.
For normal requests, e-mail replies come back within hours and I can always get a rep on the phone within a minute or two.