Damaged bag claim
Nov 26, 2022 | 12:41 pm
#1
Original Poster
Join Date: Oct 2018
Posts: 2,458
Damaged bag claim
Has anyone been successful in getting Ryanair to pay for a damaged bag?
I filled out the form at the airport and submitted a case to Ryanair through the website, got initial confirmation. It's been 2 months - quiet. Any advice on next steps appreciated.
I filled out the form at the airport and submitted a case to Ryanair through the website, got initial confirmation. It's been 2 months - quiet. Any advice on next steps appreciated.
Nov 29, 2022 | 7:19 pm
#3
Ambassador: The British Airways Club, easyJet and Ryanair
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You don’t indicate which jurisdiction you are resident, if the flight departed from, or arrived in, Spain as 2 months have elapsed since you made your claim you should be able to make a claim via AviationADR - the alternative dispute resolution body. You will find more information here: https://www.aviationadr.org.uk/how-t...yanair-flight/
If your flight was not form or to Spain then you will have to follow the civil court procedure the jurisdiction in which you reside.
If your flight was not form or to Spain then you will have to follow the civil court procedure the jurisdiction in which you reside.
Nov 29, 2022 | 7:21 pm
#4
Ambassador: The British Airways Club, easyJet and Ryanair
Join Date: Sep 2011
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You dont indicate which jurisdiction you are resident, if the flight departed from, or arrived in, Spain as 2 months have elapsed since you made your claim you should be able to make a claim via AviationADR - the alternative dispute resolution body. You will find more information here: https://www.aviationadr.org.uk/how-t...yanair-flight/
If your flight was not form or to Spain then you will have to follow the civil court procedure the jurisdiction in which you reside.
If your flight was not form or to Spain then you will have to follow the civil court procedure the jurisdiction in which you reside.
Dec 3, 2022 | 2:16 am
#5
Original Poster
Join Date: Oct 2018
Posts: 2,458
You dont indicate which jurisdiction you are resident, if the flight departed from, or arrived in, Spain as 2 months have elapsed since you made your claim you should be able to make a claim via AviationADR - the alternative dispute resolution body. You will find more information here: https://www.aviationadr.org.uk/how-t...yanair-flight/
If your flight was not form or to Spain then you will have to follow the civil court procedure the jurisdiction in which you reside.
If your flight was not form or to Spain then you will have to follow the civil court procedure the jurisdiction in which you reside.
So, I guess that gives me my answer. Unfortunate, as those "cheap" FR tickets end up costing a lot more.
Dec 3, 2022 | 5:58 pm
#6
Ambassador: The British Airways Club, easyJet and Ryanair
Join Date: Sep 2011
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Jurisdiction in which I reside is different from either that from or to which the flight was, neither of these 3 is Spain, and in no case is a civil court a viable option.
So, I guess that gives me my answer. Unfortunate, as those "cheap" FR tickets end up costing a lot more.
So, I guess that gives me my answer. Unfortunate, as those "cheap" FR tickets end up costing a lot more.
Dec 5, 2022 | 1:11 pm
#7
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Posts: 2,458
Dec 6, 2022 | 1:00 am
#8
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The options really differ depending on where you flew from and to. Despite the EU having many common rules regulating consumer protection for airline passengers, the escalation process is not exactly the same. And it is possible to fly non-EU to non-EU on Ryanair, which could be another set of rules to deal with. So if you can give a little bit more specifics on the route, it might be possible to advise if there are options other than just sue them, or if it is more likely to be sunk cost.
Dec 6, 2022 | 9:48 am
#9
Original Poster
Join Date: Oct 2018
Posts: 2,458
The options really differ depending on where you flew from and to. Despite the EU having many common rules regulating consumer protection for airline passengers, the escalation process is not exactly the same. And it is possible to fly non-EU to non-EU on Ryanair, which could be another set of rules to deal with. So if you can give a little bit more specifics on the route, it might be possible to advise if there are options other than just sue them, or if it is more likely to be sunk cost.
Dec 7, 2022 | 1:14 am
#10
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Join Date: Jan 2010
Posts: 10,050
Possible compensation
Dec 7, 2022 | 2:25 am
#11
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Dec 7, 2022 | 9:00 am
#12
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Join Date: Oct 2018
Posts: 2,458
It'd be great if someone with specific experience could chime in.
Dec 23, 2022 | 12:24 pm
#13
Original Poster
Join Date: Oct 2018
Posts: 2,458
So, after calling Ryanair claims twice a week for the last few weeks, spending 1 hr on hold each time, and being promised the case "will be escalated" each time, I finally got a response and an offer of $70 (for a $300 bag). Happy end Ryanair style (although there is a little issue of actually being paid).
Feb 9, 2023 | 7:57 am
#14
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Join Date: Oct 2018
Posts: 2,458
Spoke way too soon. Ryanair cs rep assigned to handle this issue proceeded to gaslight me for over a month. Support thread over 20 emails long with all sorts of Kafkaesque reasons why the money cant be sent to me.
Tried to call customer service again, 1+ hour on hold, and when I finally gave them the case specifics - they hung up on me (twice!)
When all else failed, contacted one of the Ryanair vps directly. As a result today a short email from another cs rep, referencing the vp by name, includes a (very curt) apology and "your transfer has been successfully processed".
6 months and counting. Sure hope their management takes this to heart and cleans up their act.
Tried to call customer service again, 1+ hour on hold, and when I finally gave them the case specifics - they hung up on me (twice!)
When all else failed, contacted one of the Ryanair vps directly. As a result today a short email from another cs rep, referencing the vp by name, includes a (very curt) apology and "your transfer has been successfully processed".
6 months and counting. Sure hope their management takes this to heart and cleans up their act.
Feb 14, 2023 | 6:46 am
#15
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I think we'll have to be brutal here - they won't, this is quite likely an intentional policy. If your reluctance to issue legal papers is typical, it's why FR generally gets away with it - they hope people will just give up. You will, quite possibly, still not see your money.
So if that transpires you have a choice - either change your stance and take the legal/enforcement route, or write the $70 off as not being worth your time. That's the blunt reality.
So if that transpires you have a choice - either change your stance and take the legal/enforcement route, or write the $70 off as not being worth your time. That's the blunt reality.