Download PDF in Uber e-mail
Apr 11, 2019, 4:41 pm
#1
Original Poster
Join Date: Apr 2005
Location: PHX
Programs: AA Ex Platinum & 1MM, DL PLT, Marriott Gold, HH Diamond
Posts: 2,490
Download PDF in Uber e-mail
Does anyone know what happened to this option in the receipt e-mail? It seems to have disappeared, for me, starting on Sunday. Printing the e-mail runs to 4 pages while printing the 'trip' from the website doesn't include the tip, even though it shows up on the screen in the fare breakdown section.
Apr 12, 2019, 2:37 pm
#3
Original Poster
Join Date: Apr 2005
Location: PHX
Programs: AA Ex Platinum & 1MM, DL PLT, Marriott Gold, HH Diamond
Posts: 2,490
After an incredibly frustrating attempt to communicate w/the bots responsible for Uber's social media platforms, apparently a real human got involved; this is the message I got from Uber support earlier this morning. I guess we will have to wait & see if anything comes of this.
It appears the issue you are experiencing is already under investigation. We appreciate your patience as we work hard to resolve this issue as soon as possible.
It appears the issue you are experiencing is already under investigation. We appreciate your patience as we work hard to resolve this issue as soon as possible.
Apr 20, 2019, 11:28 am
#4
Join Date: Feb 2005
Programs: DL DM; Hilton Diamond; Marriott LT Titanium; Long live SPG... f MAR
Posts: 199
I just chatted with @uber_support, with as much success:
Happy to assist, ____. Hope you understand that we're unable to send the receipt in PDF format. However, you may browse "file to PDF converter" online to update the format of the receipt file. Let us know if you have any other questions.
Is there any other way to contact Uber? Being able to save that PDF directly from the confirmation email was convenient. Not to mention that if I print the PDF from email, my personal email shows in the receipt that various people have access to view. I'd rather not have that and the receipt PDF included what was necessary without the other nonsense.
Happy to assist, ____. Hope you understand that we're unable to send the receipt in PDF format. However, you may browse "file to PDF converter" online to update the format of the receipt file. Let us know if you have any other questions.
Is there any other way to contact Uber? Being able to save that PDF directly from the confirmation email was convenient. Not to mention that if I print the PDF from email, my personal email shows in the receipt that various people have access to view. I'd rather not have that and the receipt PDF included what was necessary without the other nonsense.
Apr 20, 2019, 11:36 am
#5
Original Poster
Join Date: Apr 2005
Location: PHX
Programs: AA Ex Platinum & 1MM, DL PLT, Marriott Gold, HH Diamond
Posts: 2,490
I just chatted with @uber_support, with as much success:
Happy to assist, ____. Hope you understand that we're unable to send the receipt in PDF format. However, you may browse "file to PDF converter" online to update the format of the receipt file. Let us know if you have any other questions.
Is there any other way to contact Uber? Being able to save that PDF directly from the confirmation email was convenient. Not to mention that if I print the PDF from email, my personal email shows in the receipt that various people have access to view. I'd rather not have that and the receipt PDF included what was necessary without the other nonsense.
Happy to assist, ____. Hope you understand that we're unable to send the receipt in PDF format. However, you may browse "file to PDF converter" online to update the format of the receipt file. Let us know if you have any other questions.
Is there any other way to contact Uber? Being able to save that PDF directly from the confirmation email was convenient. Not to mention that if I print the PDF from email, my personal email shows in the receipt that various people have access to view. I'd rather not have that and the receipt PDF included what was necessary without the other nonsense.
Seems like someone @ Uber thinks they've come up w/a better idea & is trying to fix something that wasn't broken
Apr 20, 2019, 12:43 pm
#6
Join Date: Feb 2005
Programs: DL DM; Hilton Diamond; Marriott LT Titanium; Long live SPG... f MAR
Posts: 199
I'll keep this thread updated if I learn anything. Here's the last DM I got (after several frustrating responses):
We've escalated this to the appropriate team, who will follow up with you as soon as possible. Keep an eye out for a message through the in-app Help section or by e-mail. Thanks for your patience while we look into this!
Apr 23, 2019, 1:48 pm
#7
Join Date: Dec 2007
Location: PDX
Programs: AS MVPG
Posts: 608
Does anyone know what happened to this option in the receipt e-mail? It seems to have disappeared, for me, starting on Sunday. Printing the e-mail runs to 4 pages while printing the 'trip' from the website doesn't include the tip, even though it shows up on the screen in the fare breakdown section.
Apr 24, 2019, 8:02 am
#8
Original Poster
Join Date: Apr 2005
Location: PHX
Programs: AA Ex Platinum & 1MM, DL PLT, Marriott Gold, HH Diamond
Posts: 2,490
When you had the email open, the link was right under the payment method. Disappeared about 2 weeks ago.
Nov 3, 2019, 3:07 pm
#9
Original Poster
Join Date: Apr 2005
Location: PHX
Programs: AA Ex Platinum & 1MM, DL PLT, Marriott Gold, HH Diamond
Posts: 2,490
Discovered, completely, by accident that the ability to print a PDF version of the receipt has been restored. Not as simple as it used to be w/the link embedded in the e-mail, but if you log into your Uber account, then go to your trips, click on details of the specific trip, then view receipt, if you scroll down the option to both print & download the PDF is there.
Now if they would just allow for the same functionality in the Uber for Business section.
Now if they would just allow for the same functionality in the Uber for Business section.