Radisson Best Price guarantee
Aug 13, 2018, 4:06 am
#497
Join Date: Apr 2007
Location: Canary Islands, Spain
Posts: 84
Pathetic has been the answer to my claim, last night I received, 6 days later, the negative response that my claim has not been approved for sending it out of the established period of 24 hours from booking, when the truth was that I sent the claim exactly 3 hours after the booking.
Now to protest and wait...6?...14 days? when my stay claimed is within 3 weeks
Now to protest and wait...6?...14 days? when my stay claimed is within 3 weeks
Aug 15, 2018, 7:45 am
#498
Join Date: Nov 2016
Posts: 184
I suppose it's only fair that I post the follow up to my claim:
Even ignoring the errors such as getting my name wrong at the top of the email, this still leaves Radisson at the bottom of my list.
If I can get the same room significantly cheaper, and if I can't confidently book direct without having to check prices elsewhere, and given that there are no guaranteed benefits for a gold member other than a bottle of water and 15% off F&B, then Radisson is at the bottom of my list.
I _may_ get an upgrade by booking direct, but in my experience this rarely happens. If I can get a better room cheaper at a 3rd party then I can easily beat the value of that free water and a few points.
Knowing that you will not pay more by booking direct should be the bedrock of any hotel loyalty scheme, especially when the benefits of direct booking are mostly not guaranteed.
We are currently experiencing a higher than normal email volume and answer emails in the order they are received, that is why it took longer than expected to reply to your email.
...
The Best Online Rate Guarantee is not meant to make our members frustrated or contempt and I apologize if you feel that way.
In addition, booking directly with Radisson allows you to earn loyalty points, your room type is guaranteed, and we are able to assist in making adjustments to your reservation.
As a goodwill gesture for the delay in our response, I have awarded your Radisson Rewards account
...
...
The Best Online Rate Guarantee is not meant to make our members frustrated or contempt and I apologize if you feel that way.
In addition, booking directly with Radisson allows you to earn loyalty points, your room type is guaranteed, and we are able to assist in making adjustments to your reservation.
As a goodwill gesture for the delay in our response, I have awarded your Radisson Rewards account
...
If I can get the same room significantly cheaper, and if I can't confidently book direct without having to check prices elsewhere, and given that there are no guaranteed benefits for a gold member other than a bottle of water and 15% off F&B, then Radisson is at the bottom of my list.
I _may_ get an upgrade by booking direct, but in my experience this rarely happens. If I can get a better room cheaper at a 3rd party then I can easily beat the value of that free water and a few points.
Knowing that you will not pay more by booking direct should be the bedrock of any hotel loyalty scheme, especially when the benefits of direct booking are mostly not guaranteed.
Nov 30, 2018, 12:49 pm
#499
Join Date: Mar 2017
Location: USA
Programs: AA Gold, Hyatt Globalist, Hilton Diamond
Posts: 310
The results sound pretty dismal in this thread. I submitted a claim and am waiting to hear back. I realized that I need to adjust the length (take out a day). Do you think that (if approved) I'd be able to modify it later without losing BRG?
Dec 1, 2018, 3:03 am
#500
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
You can't adjust a BRG later. (i.e. change arrival or departure date) You can cancel the whole thing if the original rate permits.
Oct 13, 2019, 3:12 pm
#501
Join Date: Sep 2009
Location: Wiesbaden, Germany
Programs: RadissonRewards Platinum
Posts: 20
Three bookings - three claims - no answer.
48 h after the claim I sent three mails with the old fashioned documents - no answer.
14 days later I complained that I get no answer on my BORGs - no answer.
The Radisson BORG seems to be nothing more than a joke!
48 h after the claim I sent three mails with the old fashioned documents - no answer.
14 days later I complained that I get no answer on my BORGs - no answer.
The Radisson BORG seems to be nothing more than a joke!
Oct 14, 2019, 1:20 am
#502
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
Even if I wanted to stay at specific Radisson Blu hotels, I'd probably book them these days via hotels.com...
Feb 19, 2020, 9:25 pm
#504
Join Date: Jan 2013
Posts: 7
Wasn't working for me either. I asked their twitter account and they told me to email [email protected]. Submitted all the information on their online form + added a screenshot. Took 48 hours to get a response of a denial because they claimed they couldn't reproduce the rate and my screenshot didn't have the confirmation screen which showed taxes.
The rate was fluctuating, so I'll give them the benefit of the doubt that the rate was the same as their website when they finally checked it some 2 1/2 days later. When I checked it again later that night, it had gone up since my original claim but still was lower than the rate I booked. I screenshoted the hell out of it and sent it in again. 2nd time got a response after around 24 hours and it was approved! Just be persistent and expect a slow response...
The rate was fluctuating, so I'll give them the benefit of the doubt that the rate was the same as their website when they finally checked it some 2 1/2 days later. When I checked it again later that night, it had gone up since my original claim but still was lower than the rate I booked. I screenshoted the hell out of it and sent it in again. 2nd time got a response after around 24 hours and it was approved! Just be persistent and expect a slow response...
Jun 24, 2020, 7:33 pm
#506
Join Date: Apr 2018
Location: MSP
Programs: Skyteam
Posts: 38
Wasn't working for me either. I asked their twitter account and they told me to email [email protected]. Submitted all the information on their online form + added a screenshot. Took 48 hours to get a response of a denial because they claimed they couldn't reproduce the rate and my screenshot didn't have the confirmation screen which showed taxes.
The rate was fluctuating, so I'll give them the benefit of the doubt that the rate was the same as their website when they finally checked it some 2 1/2 days later. When I checked it again later that night, it had gone up since my original claim but still was lower than the rate I booked. I screenshoted the hell out of it and sent it in again. 2nd time got a response after around 24 hours and it was approved! Just be persistent and expect a slow response...
The rate was fluctuating, so I'll give them the benefit of the doubt that the rate was the same as their website when they finally checked it some 2 1/2 days later. When I checked it again later that night, it had gone up since my original claim but still was lower than the rate I booked. I screenshoted the hell out of it and sent it in again. 2nd time got a response after around 24 hours and it was approved! Just be persistent and expect a slow response...
^had same issue with the "send" button. Just reach out to the twitter team, they will create a case for you and ask you to email all details for approval
Nov 11, 2020, 4:55 pm
#507
Join Date: Oct 2020
Programs: aeroplan/avios
Posts: 5
third time no response.
This is the third time i submitted a claim. First 2 times in my previous bookings when i didnt get a response I let it go. But this time there is a 30% difference and I wanted to get a response. 60hours have passed. Messaged on twitter and they also want m to wait upto 5 days. The price online has also increased (still below the one i booked on radisson). I am guessing they purposely wait it out with no responses.
Aug 15, 2021, 3:20 pm
#508
Join Date: Nov 2007
Location: PHX
Posts: 4,787
Just had a claim denied using Expedia. Rate was $100/night lower but they denied it because the Expedia booking could be cancelled one day later than the Radisson booking. Everything else the same. Guy said they have to be “exactly” the same. I said wait the competing rate is exactly the same except better on price and very slightly better on cancellation.. How is that a “guarantee”? He said go pound sand, a bit nicer than that.
What an absolute sham. Seems close to fraud.
What an absolute sham. Seems close to fraud.
Aug 18, 2021, 3:03 pm
#509
Join Date: Nov 2006
Programs: AA MM PP, MR LT Plat, Globalist
Posts: 1,004
Just had a claim denied using Expedia. Rate was $100/night lower but they denied it because the Expedia booking could be cancelled one day later than the Radisson booking. Everything else the same. Guy said they have to be “exactly” the same. I said wait the competing rate is exactly the same except better on price and very slightly better on cancellation.. How is that a “guarantee”? He said go pound sand, a bit nicer than that.
What an absolute sham. Seems close to fraud.
What an absolute sham. Seems close to fraud.
Aug 18, 2021, 4:11 pm
#510
Join Date: Nov 2007
Location: PHX
Posts: 4,787
The reason that it really is annoying is that if you look at the regular players in the online travel agency world, it is very clear that they are given very free clearance to underprice Radisson so long as they make a very minor difference. At least there is sure a lot of evidence that is happening. It's one thing to make a genuine effort to police online agencies and then have a BRG program to back it up. It's another to give your customers assurance that booking direct is the best way to go when it's a very open secret that you allow OTAs to undercut.
I guess if I start making a stand by not using travel companies that are a little big shady I'll have nobody to fly or nowhere to sleep. But even Marriott isn't this brazen. Not really much left to the idea of "loyalty" programs I'm afraid.
I guess if I start making a stand by not using travel companies that are a little big shady I'll have nobody to fly or nowhere to sleep. But even Marriott isn't this brazen. Not really much left to the idea of "loyalty" programs I'm afraid.