US Bank/Club Carlson Free night
Aug 25, 2015, 1:58 pm
#91
Join Date: Feb 2014
Location: Seattle
Programs: SPG Platinum, HHonors Diamond, DL Diamond Medallion
Posts: 244
It is pretty ridiculous that they give 7500 points and a free global certificate to only those who complained.
But well, they are US bank... They can do more surprise things.
But well, they are US bank... They can do more surprise things.
Aug 26, 2015, 6:51 pm
#93
Join Date: Oct 2003
Location: KOA
Programs: DL Gold/MM, HH Diamond, Hyatt Explorist, IHG Platinum, Marriott Lifetime Gold
Posts: 2,280
Just now, I've received a phone call from a customer care representative who was apologetic and offered either to close the account and refund the annual fee (paid many months ago) or to give me the E-cert. You can guess which one I've chosen. They say the E-cert will be posted within 6-8 weeks. We shall see.
Aug 27, 2015, 5:36 am
#95
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
Here we are talking about compensation and we know the logic (or the none existence logic) behind the offer of compensation.
Offers are meant to induce spending on the card (they actually require it, very very few of them are actually "free" to use) and the logic behind it is only known to Amex.
It is a completely different situation. And if Amex would have botched it as bad as US Bank did, you can be rest assured that people would be complaining to Amex.
Aug 27, 2015, 11:29 am
#96
Join Date: Sep 2007
Programs: UA - Platinum; Starwood - Platinum; Alaska - MVP75; IHG - Platinum; Hilton - Gold; Marriott - Gold
Posts: 670
Aug 27, 2015, 11:57 am
#97
Join Date: Oct 2003
Location: KOA
Programs: DL Gold/MM, HH Diamond, Hyatt Explorist, IHG Platinum, Marriott Lifetime Gold
Posts: 2,280
Aug 28, 2015, 4:33 pm
#98
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,750
I just received my call and indeed was offered the free night worldwide. I was not offered an option, but that is fine. I wanted the free night. I called on Wednesday, was told that the matter had to go to a different department, and it would take up to 5 business days to receive a call back. It came more quickly than I anticipated. My husband sent a message from his account yesterday. I told the person my husband had the same issue so he had me hand my phone over and talked to him Voila, two certs will be forthcoming.
Aug 28, 2015, 9:20 pm
#99
Join Date: Feb 2014
Location: Seattle
Programs: SPG Platinum, HHonors Diamond, DL Diamond Medallion
Posts: 244
So it seems that they are quite lenient giving out these global ecerts. They must have figured we are not spending at all in the past few months.
If I were in charge of this, I would make it minimum spend of say 2k to get this cert lol.
If I were in charge of this, I would make it minimum spend of say 2k to get this cert lol.
Aug 29, 2015, 9:13 am
#100
Join Date: Sep 2013
Location: CVG or DAY
Posts: 159
I just received my call and indeed was offered the free night worldwide. I was not offered an option, but that is fine. I wanted the free night. I called on Wednesday, was told that the matter had to go to a different department, and it would take up to 5 business days to receive a call back. It came more quickly than I anticipated. My husband sent a message from his account yesterday. I told the person my husband had the same issue so he had me hand my phone over and talked to him Voila, two certs will be forthcoming.
Aug 29, 2015, 3:18 pm
#103
Join Date: Sep 2011
Location: USA
Posts: 1,179
I'm guessing this wouldn't work for the no-fee credit card...unless they don't want you cancelling the card.
Aug 29, 2015, 6:44 pm
#104
Join Date: Oct 2003
Location: KOA
Programs: DL Gold/MM, HH Diamond, Hyatt Explorist, IHG Platinum, Marriott Lifetime Gold
Posts: 2,280
Aug 29, 2015, 7:46 pm
#105
Join Date: Aug 2014
Posts: 3,723
I sent a secure message expressing my displeasure and they referred me to the Office of the President. So we'll see what happens, if anything.