May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
Mar 8, 2020, 11:52 pm
#31
Join Date: Jan 2020
Posts: 30
Do you just go through the standard cancellation process online? A day ago it was still showing me a cancellation fee and no mention of a voucher.
Mar 9, 2020, 12:03 am
#32
Join Date: Jan 2011
Posts: 84
It still states "cancellation and change fees may apply" but copy and pasted the information about free cancellations in the comments section, so I imagine that will be enough.
Mar 9, 2020, 1:16 am
#33
Join Date: Sep 2015
Posts: 243
Thanks for any input on this.
Mar 9, 2020, 1:22 am
#34
Join Date: Jan 2011
Posts: 84
Good luck
Mar 9, 2020, 1:45 am
#35
Join Date: Sep 2015
Posts: 243
I think you are better off requesting a travel voucher, that way you can avoid the penalty fees. Only Hong Kong is on free cancellations list. Are you just transiting through DOH and HKG or planning to stop over? I think in your case you are much better contacting customer services for info.
Good luck
Good luck
Transiting both. The problem is that, as far as I can ascertain, entering Taiwan after transiting HK = 14 day quarantine. This in turn means I wouldn’t be able to take the return leg. This is notwithstanding the fact that I’ve got a nested TPE-HKG-DPS return as well. Trip not til May so hopefully things will be clearer in a few weeks and/or CX cancel the TPE-DPS!
Mar 9, 2020, 2:49 am
#36
Join Date: May 2016
Location: SFO, DUS
Programs: BA Gold (OW Emer), TK ELPL (*G), Hilton Gold, Marriott Gold, IHG Gold
Posts: 528
That's exactly what I did for my booking. I then called the Doha customer support hotline and the agent confirmed that they have received the request. However, due to current workload, issuing the voucher will take 2-4 weeks...
Mar 9, 2020, 4:41 am
#37
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,220
Really curious about the vouchers they are issuing... when are they vaild till? I presume one year from the date of issue of the original ticket? If so, do they have to be used till then or travel completed till then?
We are booked on QR R fares to Australia in the easter vacations which carry a regular penalty of 455 US$/Person...
We are booked on QR R fares to Australia in the easter vacations which carry a regular penalty of 455 US$/Person...
Mar 9, 2020, 10:08 am
#38
Join Date: Sep 2000
Location: LAX
Programs: UA 1K MM, AS MVPG, SPG PLAT 100
Posts: 1,497
Travel Voucher – Reissue unutilized value for a voucher “To be used for future travel”. This voucher will be valid for one year from its issuance date. Refund penalty shall be waived if cancellations are done at least 3 days before departure
Mar 9, 2020, 2:09 pm
#40
Join Date: May 2016
Location: SFO, DUS
Programs: BA Gold (OW Emer), TK ELPL (*G), Hilton Gold, Marriott Gold, IHG Gold
Posts: 528
Mar 9, 2020, 9:24 pm
#41
Join Date: Mar 2007
Location: YUL
Programs: BAEC Gold
Posts: 129
How does QR compute the fair difference for travel already underway? Reprice at currently existing fares or only require the underlying fare bucket be available on the new flight?
Example - if one bought BOM > DOH > DFW and DFW > DOH > BOM as a round-trip under a "R" fare basis, flew the outbound (i.e. already flew to DFW) but has not yet flown the return portion, how does QR recalculate the fare difference for the return? Do they just require "R" be open on the new flights or do they simply say ½ of whatever is the cheapest R/T business fare currently in the market is what is required, that amount is netted against the residual ticket value, and additional funds or charged or refunded depending upon where things pan out?
Example - if one bought BOM > DOH > DFW and DFW > DOH > BOM as a round-trip under a "R" fare basis, flew the outbound (i.e. already flew to DFW) but has not yet flown the return portion, how does QR recalculate the fare difference for the return? Do they just require "R" be open on the new flights or do they simply say ½ of whatever is the cheapest R/T business fare currently in the market is what is required, that amount is netted against the residual ticket value, and additional funds or charged or refunded depending upon where things pan out?
Mar 10, 2020, 1:57 am
#42
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,220
Did you get an answer to that? I am in the same boat, currently in SYD with most of my business meetings canceled, so rather get back to YUL earlier and I am wondering if any R availability is enough to waive any additional cost. On top of that, I booked with Amex platinum travel, which I guess means I need to call them to make the changes...
Mar 10, 2020, 4:42 pm
#43
Join Date: Sep 2015
Programs: LH SEN; BA Gold
Posts: 8,406
Calling them? The lines are really busy (to the point that some phone numbers simply won't work). I called them yesterday and managed to get through on the fifth try. Rebooked within twenty minutes.
Mar 10, 2020, 9:29 pm
#44
Join Date: May 2014
Location: Great Britain
Programs: Air: QR Silver. BA Silver Emirates, Hotels: CC Gold, IHG Spire AMB, Hilton Diamond.
Posts: 1,488
Am in Laos on holiday awaiting return legs of my flight from Thailand, calling Qatar has been a nightmare. Just get put in queues at £1.20 per minute.
seem to have exhausted all online attempts to contact Qatar who simply reply with "Call your local office".
Their customer service is wonderful in the air but dreadful in situations like this.
Travel BKK-DOH in J on the 14th then overnight in one of their Discover Qatar 102QAR hotels then onward DOH-ARN on the 15th all on one booking.
They clearly won't let my elderly mother and I into Qatar itself to go to our booked hotel so simply wish to be moved from QR831 on the 14th to QR831 on the 15th (or something else if that isn't available - which I very much doubt).
I'm going to spend more on phone calls to Qatar to sort this than my whole holiday has cost for goodness sake.
They can tell from my booking this will be a problem, surely they could proactively have contacted me ??
Or at least give me an email address to deal with or provide a useful response from their WhatsApp service.
seem to have exhausted all online attempts to contact Qatar who simply reply with "Call your local office".
Their customer service is wonderful in the air but dreadful in situations like this.
Travel BKK-DOH in J on the 14th then overnight in one of their Discover Qatar 102QAR hotels then onward DOH-ARN on the 15th all on one booking.
They clearly won't let my elderly mother and I into Qatar itself to go to our booked hotel so simply wish to be moved from QR831 on the 14th to QR831 on the 15th (or something else if that isn't available - which I very much doubt).
I'm going to spend more on phone calls to Qatar to sort this than my whole holiday has cost for goodness sake.
They can tell from my booking this will be a problem, surely they could proactively have contacted me ??
Or at least give me an email address to deal with or provide a useful response from their WhatsApp service.
Mar 11, 2020, 12:25 am
#45
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 656
Am in Laos on holiday awaiting return legs of my flight from Thailand, calling Qatar has been a nightmare. Just get put in queues at £1.20 per minute.
seem to have exhausted all online attempts to contact Qatar who simply reply with "Call your local office".
Their customer service is wonderful in the air but dreadful in situations like this.
Travel BKK-DOH in J on the 14th then overnight in one of their Discover Qatar 102QAR hotels then onward DOH-ARN on the 15th all on one booking.
They clearly won't let my elderly mother and I into Qatar itself to go to our booked hotel so simply wish to be moved from QR831 on the 14th to QR831 on the 15th (or something else if that isn't available - which I very much doubt).
I'm going to spend more on phone calls to Qatar to sort this than my whole holiday has cost for goodness sake.
They can tell from my booking this will be a problem, surely they could proactively have contacted me ??
Or at least give me an email address to deal with or provide a useful response from their WhatsApp service.
seem to have exhausted all online attempts to contact Qatar who simply reply with "Call your local office".
Their customer service is wonderful in the air but dreadful in situations like this.
Travel BKK-DOH in J on the 14th then overnight in one of their Discover Qatar 102QAR hotels then onward DOH-ARN on the 15th all on one booking.
They clearly won't let my elderly mother and I into Qatar itself to go to our booked hotel so simply wish to be moved from QR831 on the 14th to QR831 on the 15th (or something else if that isn't available - which I very much doubt).
I'm going to spend more on phone calls to Qatar to sort this than my whole holiday has cost for goodness sake.
They can tell from my booking this will be a problem, surely they could proactively have contacted me ??
Or at least give me an email address to deal with or provide a useful response from their WhatsApp service.