May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
Sep 18, 2020, 11:55 pm
#1531
Join Date: Feb 2012
Posts: 106
Thanks again
Sep 19, 2020, 6:50 am
#1533
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,503
Excellent thank you, I am due to fly to SYD on 03/01/21 and as it stands now, QR is only flying 1 plane a day to Sydney and will have to change me to another flight 11.5hrs later in the day, I am guessing Australia's borders will not be open by Jan, and with no policy update from QR on how they will be dealing with things next year, I was getting worried that I wont be able to change my ticket, or get a refund.
Thanks again
Thanks again
Sep 20, 2020, 7:03 am
#1534
Join Date: May 2020
Posts: 32
Now that thailand is going to let tourists in but only if they stay more than 14 days, what does that means for us folks who have tickets but can't stay long term? I imagine QR will no long offer a refund since the travel restriction is technically lifted for Americans as well once this long term tourist program goes into effect.
What's you guys thoughts/anyone asking for a refund on their BKK ticket?
What's you guys thoughts/anyone asking for a refund on their BKK ticket?
Sep 20, 2020, 8:33 am
#1535
Join Date: Aug 2015
Location: Aberdeen
Programs: BA Gold, IHG Diamond Ambassador
Posts: 650
Now that thailand is going to let tourists in but only if they stay more than 14 days, what does that means for us folks who have tickets but can't stay long term? I imagine QR will no long offer a refund since the travel restriction is technically lifted for Americans as well once this long term tourist program goes into effect.
What's you guys thoughts/anyone asking for a refund on their BKK ticket?
What's you guys thoughts/anyone asking for a refund on their BKK ticket?
Sep 20, 2020, 8:50 am
#1536
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,134
Here is what I can find on my international travel support/insurance site (International SOS). It looks like it will become effective on 1 October. Sound pretty draconian to me.
Thailand plans to reopen borders in October, allowing foreigners to stay in the country for 90 days, extendable up to 270 days under a special tourist visa scheme (STV). This visa will only be issued to people willing to undergo a 14 day quarantine, have proof of long-term plans, financial capability to pay for accommodation, COVID-19 free certificate and sufficient travel/health insurance. Those interested will need to apply with the Department of Disease Control (DDC) in Thailand. More details can be expecting in the coming weeks. (Starts 1 October 2020)
Tourists will be able visit Phuket, provided that they stay for at least 30 days and quarantine in their hotel for the first 14 days. The travellers will need to test negative on two PCR tests before they can leave the hotel property. They must test negative on three PCR tests before they can leave Phuket and visit other parts of Thailand. (Starts 1 October 2020)
Tourists will be able visit Phuket, provided that they stay for at least 30 days and quarantine in their hotel for the first 14 days. The travellers will need to test negative on two PCR tests before they can leave the hotel property. They must test negative on three PCR tests before they can leave Phuket and visit other parts of Thailand. (Starts 1 October 2020)
Sep 20, 2020, 8:15 pm
#1537
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
What I want to know is if after flying the outbound sector, what fare rules apply. Would they let you change the inbound into 2021 now with no fare difference now that you've flown the outbound? In theory this should be true but the only way to know for sure is by calling to ask. The policy is not clear in this regard.
(A few days after my year ended I was told my ticket had no value, go away. I had begun a twitter discussion with them before the ticket expired; Doha c/s wanted to see screen shots of that chain, which I provided along with a polite but strongly worded protest and a request that they be so kind as to confirm that the address I had for Mr al-Baker was correct so that I could inform him of why the change I'd been asking for would save him money. Doha authorized the refund within a day (though it's not been processed a few days later). And reminded me that there was no reason to bother Mr. al-Baker with such matters. Lol.)
I purchased one of the US-KBP "deals" and modified the destination a back in May. My flight is in 2 weeks, and I can and want to fly the outbound but the inbound will be impossible as I'm not a US citizen. I don't want to lose half the ticket.
Right now, my flight has a cancellation to which I've not accepted the alternative booking. I believe I can request a cash refund now at this point since one of the segments has been cancelled. But if I can fly the outbound, then change the inbound to some point in 2021 afterwards, I would do so.
Right now, my flight has a cancellation to which I've not accepted the alternative booking. I believe I can request a cash refund now at this point since one of the segments has been cancelled. But if I can fly the outbound, then change the inbound to some point in 2021 afterwards, I would do so.
Now that thailand is going to let tourists in but only if they stay more than 14 days, what does that means for us folks who have tickets but can't stay long term? I imagine QR will no long offer a refund since the travel restriction is technically lifted for Americans as well once this long term tourist program goes into effect.
Sep 20, 2020, 8:31 pm
#1538
Join Date: Aug 2014
Location: YYC
Posts: 2,077
Code:
2.AFTER DEPARTURE AFTER UTILIZATION OF THE FIRST COUPON OF THE TKT NEW FARE WILL BE RECALCULATED USING FARES IN EFFECT ON THE DATE HISTORICAL FARES WHEN THE ORIGINAL TICKET WAS ISSUED.
Sep 21, 2020, 1:00 am
#1539
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,081
Now that thailand is going to let tourists in but only if they stay more than 14 days, what does that means for us folks who have tickets but can't stay long term? I imagine QR will no long offer a refund since the travel restriction is technically lifted for Americans as well once this long term tourist program goes into effect.
It would be a polite interpretation to say the visa situation is in a state of flux. Even with a mega-$ Elite visa you'd be confused
You can get a measure of all the confusion and frustration here: https://forum.thaivisa.com/forum/1-t...-work-permits/
Sep 21, 2020, 6:26 am
#1540
Join Date: Feb 2012
Posts: 106
If someone who has a cash booking with QR decides to take QR miles plus 10% as an option instead of a refund when they use those miles to rebook a flight, would they earn tier points on the new flights, as they would have earnt tier points on the original cash booking?
Sep 21, 2020, 4:36 pm
#1541
Formerly known as fsa_ea
Join Date: Dec 2004
Location: Up in the Air
Programs: UA GS/1MM,AS 75k,NK GLD,AA 2MM,DL 2MM,LH FT,AY PLT,IC RA,FMT LT PLT,HYT GLB,HLT DIA,MRT GLD,HRTZ PC
Posts: 2,231
I agree 100%. Per the Book with Confidence policy "travel restrictions or travel bans imposed by authorities" are considered involuntary changes. If your inbound and outbound are less than 14 days (or even less than 90 days) apart, you cannot comply with the new regulations, so you cannot travel to Thailand. That should be reason enough for a refund.
Sep 22, 2020, 3:03 am
#1542
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Now that thailand is going to let tourists in but only if they stay more than 14 days, what does that means for us folks who have tickets but can't stay long term? I imagine QR will no long offer a refund since the travel restriction is technically lifted for Americans as well once this long term tourist program goes into effect.
What's you guys thoughts/anyone asking for a refund on their BKK ticket?
What's you guys thoughts/anyone asking for a refund on their BKK ticket?
Is QR letting us rebook into next year yet? With potentially all these deals people got, the year is shaping up for none of the flights to operate/visa issues/schedule problems/hotel issues etc etc.
My first preference would be to rebook into next year, which it doesnt look like theyve allowed. Why doesnt QR just let us rebook for next year already given the current climate of travel? Either a rebooking of next year, or a complete refund. I will not take a voucher.
Sep 22, 2020, 7:24 am
#1543
Formerly known as fsa_ea
Join Date: Dec 2004
Location: Up in the Air
Programs: UA GS/1MM,AS 75k,NK GLD,AA 2MM,DL 2MM,LH FT,AY PLT,IC RA,FMT LT PLT,HYT GLB,HLT DIA,MRT GLD,HRTZ PC
Posts: 2,231
I came here looking exactly for an answer to this question also. Having to stay for potentially three weeks I think is a deal breaker for me.
Is QR letting us rebook into next year yet? With potentially all these deals people got, the year is shaping up for none of the flights to operate/visa issues/schedule problems/hotel issues etc etc.
My first preference would be to rebook into next year, which it doesnt look like theyve allowed. Why doesnt QR just let us rebook for next year already given the current climate of travel? Either a rebooking of next year, or a complete refund. I will not take a voucher.
Is QR letting us rebook into next year yet? With potentially all these deals people got, the year is shaping up for none of the flights to operate/visa issues/schedule problems/hotel issues etc etc.
My first preference would be to rebook into next year, which it doesnt look like theyve allowed. Why doesnt QR just let us rebook for next year already given the current climate of travel? Either a rebooking of next year, or a complete refund. I will not take a voucher.
As I state above, per the Book with Confidence policy "travel restrictions or travel bans imposed by authorities" are considered involuntary changes. If your inbound and outbound are less than 14 days (or even less than 90 days) apart, you cannot comply with the new regulations, so you cannot travel to Thailand. It seems crystal clear that is reason enough for a refund.
If you call for a refund, please let us know the outcome!
Sep 22, 2020, 2:52 pm
#1544
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
Now that thailand is going to let tourists in but only if they stay more than 14 days, what does that means for us folks who have tickets but can't stay long term? I imagine QR will no long offer a refund since the travel restriction is technically lifted for Americans as well once this long term tourist program goes into effect.
What's you guys thoughts/anyone asking for a refund on their BKK ticket?
What's you guys thoughts/anyone asking for a refund on their BKK ticket?
I used Orbitz to book the air tickets, so I just called them to cancel the air tickets and request a full refund due to involuntary change (travel restrictions imposed by authorities)
I also told the Orbitz agent about the "Travel with confidence" policy.
It took a while for the agent to confirm the policy, but she was able to cancel the air tickets and request a full refund.
I am not 100% sure if the refund request went through properly until I actually get the full refund, though...
Sep 22, 2020, 4:42 pm
#1545
Join Date: Jun 2000
Location: LAX
Posts: 3,639
I've followed along with your sad story and am trying to avoid a similar situation.
I purchased one of the US-KBP "deals" and modified the destination a back in May. My flight is in 2 weeks, and I can and want to fly the outbound but the inbound will be impossible as I'm not a US citizen. I don't want to lose half the ticket.
Right now, my flight has a cancellation to which I've not accepted the alternative booking. I believe I can request a cash refund now at this point since one of the segments has been cancelled. But if I can fly the outbound, then change the inbound to some point in 2021 afterwards, I would do so.
I purchased one of the US-KBP "deals" and modified the destination a back in May. My flight is in 2 weeks, and I can and want to fly the outbound but the inbound will be impossible as I'm not a US citizen. I don't want to lose half the ticket.
Right now, my flight has a cancellation to which I've not accepted the alternative booking. I believe I can request a cash refund now at this point since one of the segments has been cancelled. But if I can fly the outbound, then change the inbound to some point in 2021 afterwards, I would do so.
If you fly the outbound your window narrows and you'll have one year from the first flight to use the return. Every related post I've seen affirms that they will reprice the 2021 return, although you can hope they'll change that policy as 2021 approaches, and that the new policy benefits your situation.
I'd be sure to understand what they'll do if you don't fly the outbound as scheduled. I was shocked when they told me that my ticket became valueless after one year despite them having outright canceled my return.
.