May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
Sep 1, 2021, 1:27 pm
#3046
Join Date: Jul 2021
Posts: 12
yeah, that is my impression after googling with the id.
It seems that the Qatar refund department is separate from others, and most customer service can only send emails to them, but cannot do anything beyond that or provide any information about delay in refund
It seems that the Qatar refund department is separate from others, and most customer service can only send emails to them, but cannot do anything beyond that or provide any information about delay in refund
Sep 1, 2021, 2:46 pm
#3047
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
No more option for voucher +10%
Version 5.0 September 1st is now online:
https://www.qatarairways.com/content...v5.0-Trade.pdf
https://www.qatarairways.com/tradepo...ommitment.html
It still says travel has to be completed by 31 May 2022
https://www.qatarairways.com/content...v5.0-Trade.pdf
https://www.qatarairways.com/tradepo...ommitment.html
It still says travel has to be completed by 31 May 2022
Sep 1, 2021, 2:49 pm
#3048
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
When does fare difference apply
I've read through the new guidelines (including the agency version) and I don't see guidance for when a fare difference applies. Is it that voluntary changes are subject to fare difference while involuntary are not (where involuntary includes schedule changes and cancellations)? Is it still the case that a country's entry prohibition or quarantine requirements qualify for an involuntary change?
Sep 1, 2021, 4:12 pm
#3049
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
- For fully unutilized tickets:
- 1- May use unutilized value within 2 years from original ticket issue date
- 2- Please ensure that the maximum stay does not exceed more than 1 year and all travel is completed by 31 May 2022
Does this make any sense as guidance issued in September 2021 ?
Sep 1, 2021, 8:15 pm
#3050
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
I've read through the new guidelines (including the agency version) and I don't see guidance for when a fare difference applies. Is it that voluntary changes are subject to fare difference while involuntary are not (where involuntary includes schedule changes and cancellations)? Is it still the case that a country's entry prohibition or quarantine requirements qualify for an involuntary change?
It is the passenger's responsibility to ensure that they comply with the entry requirements of the destination.
Sep 2, 2021, 5:02 am
#3052
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,036
- For fully unutilized tickets:
- 1- May use unutilized value within 2 years from original ticket issue date
- 2- Please ensure that the maximum stay does not exceed more than 1 year and all travel is completed by 31 May 2022
Given that COVID has been impacting flight plans in a major way since early 2020 there are a lot of tickets issued late 2019 that are still active.
In my case, I'm holding PHL-DOH-SYD in Biz class (R) that was originally issued in November 2019 as a trip to Thailand for early 2020. In Feb 2020 I changed it to Australia for November 2020 (I paid a substantial change fee to do it...). Then in November 2020 I changed the trip to October 2021. I still hope to take take the trip someday and I can wait. I'd like to change the trip to October 2022, but apparently QR is going to force themselves to give me my money back by November 2021
Last edited by PHLGovFlyer; Sep 2, 2021 at 12:04 pm Reason: Corrected date.
Sep 2, 2021, 7:43 am
#3053
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
IMO, no.
Given that COVID has been impacting flight plans in a major way since early 2020 there are a lot of tickets issued late 2019 that are still active.
In my case, I'm holding PHL-DOH-SYD in Biz class (R) that was originally issued in November 2019 as a trip to Thailand for early 2021. In Feb 2020 I changed it to Australia for November 2020 (I paid a substantial change fee to do it...). Then in November 2020 I changed the trip to October 2021. I still hope to take take the trip someday and I can wait. I'd like to change the trip to October 2022, but apparently QR is going to force themselves to give me my money back by November 2021
Given that COVID has been impacting flight plans in a major way since early 2020 there are a lot of tickets issued late 2019 that are still active.
In my case, I'm holding PHL-DOH-SYD in Biz class (R) that was originally issued in November 2019 as a trip to Thailand for early 2021. In Feb 2020 I changed it to Australia for November 2020 (I paid a substantial change fee to do it...). Then in November 2020 I changed the trip to October 2021. I still hope to take take the trip someday and I can wait. I'd like to change the trip to October 2022, but apparently QR is going to force themselves to give me my money back by November 2021
I'm in much the same position as you are, with a Lufthansa ticket bought way back in 2019 for 2020 travel to Argentina. Lufthansa, to their credit, have constantly updated and improved the rules regarding re-booking and validity.
I hope QR are doing the same with your ticket: unilateral changes which favour the passenger and do not remove or dilute benefits are fine, but they might be in trouble if they start limiting guarantees offered at the time of purchase or those introduced subsequently to induce passengers to hold on to tickets.
Sep 2, 2021, 10:59 am
#3054
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Are you saying that QR has never considered entry restrictions (entry bans or quarantines) to be grounds for an involuntary change? Because this was at one point explicitly part of their Book with Confidence policy. That's why I asked if it was no longer the case. Your reply suggests you're saying it never was the case.
Sep 2, 2021, 9:40 pm
#3056
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Are you saying that QR has never considered entry restrictions (entry bans or quarantines) to be grounds for an involuntary change? Because this was at one point explicitly part of their Book with Confidence policy. That's why I asked if it was no longer the case. Your reply suggests you're saying it never was the case.
Sep 2, 2021, 9:55 pm
#3057
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
It's nice that QR allows for a refund or (as you say is still done on request) a voucher plus 10%, as that provides a fail-safe if travel isn't possible as booked. Being able to change dates without a fare difference would have been even nicer (and ensured that QR would have kept the money).
Sep 2, 2021, 9:59 pm
#3058
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
QR was one of the rare airlines that allowed this in the first stages of the pandemic but after many people trying to benefit from the policy ( eg. purchasing PHL-DOH-KBP tickets and converting it to LAX-DOH-MLE, etc... ) they stopped that.
Sep 2, 2021, 10:02 pm
#3059
Join Date: Dec 2009
Location: ADL
Programs: QFF, AAdvantage, All
Posts: 1,137
I wouldn't call the inclusion of involuntary impacts such as changes to entry restrictions or quarantines into involuntary changes as a courtesy. Rather, just simply the incorporation of things involuntary.
Sep 3, 2021, 2:48 am
#3060
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,846
Obviously, when QR introduced a very/too generous rebooking policy and people took advantage of that so save money (I call it abuse) QR had no option than to close that loophole again. The policy was too good to be true IMO: