Old May 14, 2020, 11:57 am
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'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.

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Important: Read the disclaimers and changes below before reading the policy.

Disclaimers:
  • The version of the policy at the time of change applies.*
  • This document was made for viewing by travel agents, not passengers.
  • You must call in to make the changes to your ticket since fees are waived manually.
  • This policy is in addition to the fare rules of your ticket.
  • Conditions of Carriage still apply.
  • It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
*You are welcome to pursue legal action with QR and prove this wrong. We are merely warning you what will happen when you call in and perform a change.
ALL TIMES/DATES IN DOHA TIME (GMT+3)

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Covid-19: Book with Confidence QR Policy

Old Jul 19, 2021, 1:36 am
  #2896  
 
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
By the way regarding a refund, I think Qatar is happy to give you a refund. I think theyíd rather give you a refund then actually book you at least thatís been my experience when changing the tickets. The agents are quick to say theyíll give a refund. I think all of this was just a ploy for QR to raise cash during Covid. Iím not sure they actually want people to take these flights that should cost 4-6x the price.
NWplatinum is offline  
Old Jul 19, 2021, 6:13 am
  #2897  
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Join Date: Aug 2000
Location: London
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Posts: 17,161
Originally Posted by NWplatinum
By the way regarding a refund, I think Qatar is happy to give you a refund. I think theyíd rather give you a refund then actually book you at least thatís been my experience when changing the tickets. The agents are quick to say theyíll give a refund. I think all of this was just a ploy for QR to raise cash during Covid. Iím not sure they actually want people to take these flights that should cost 4-6x the price.
Sure they sold tickets at promotional fares, but it's maybe a stretch to suggest the airline wants to forgo seat-revenue it already holds for potential higher, but very uncertain revenue for that same seat. QR is awkward in its marketing but I'm pretty sure it recognises that a seat's value turns negative once it takes off empty.

Easier explanations for the agent willingness to promote refunds might be that money back is what passengers generally want, and that pressing the refund button is a whole lot easier for the agent than negotiating and implementing the alternatives.
IAN-UK is offline  
Old Jul 19, 2021, 8:48 am
  #2898  
 
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,408
Thanks.

So right now, the outbound flight is $940 as a one-way. And the return is $660 as a one-way. The round-trip prices as $1550.

If booked as a round-trip, and then you fly the outbound, but cancel and refund before flying the return, what would the refund amount be?

Thanks agian.
hobo13 is offline  
Old Jul 19, 2021, 8:53 am
  #2899  
 
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,519
Originally Posted by hobo13
Thanks.

So right now, the outbound flight is $940 as a one-way. And the return is $660 as a one-way. The round-trip prices as $1550.

If booked as a round-trip, and then you fly the outbound, but cancel and refund before flying the return, what would the refund amount be?

Thanks agian.
It will be the total amount paid - non-refundable taxes and fees - value of the outbound.
realgaga is offline  
Old Jul 19, 2021, 8:54 am
  #2900  
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Join Date: Nov 2018
Location: Istanbul, Turkey
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Originally Posted by hobo13
Thanks.

So right now, the outbound flight is $940 as a one-way. And the return is $660 as a one-way. The round-trip prices as $1550.

If booked as a round-trip, and then you fly the outbound, but cancel and refund before flying the return, what would the refund amount be?

Thanks agian.
The return component of the round-trip fare would be calculated by a ticketing specialist and in addition to the return component of the fare, taxes associated with that fare would be refunded.
In this case, the prices of one-way tickets available for the same flights are irrelevant.
ISTFlyer is offline  
Old Jul 19, 2021, 10:34 am
  #2901  
 
Join Date: Jul 2021
Posts: 12
Guys, I just called Qatar for a voluntary refund. The agent was pretty helpful and said he processed it.
However, I did not get any confirmation email after that. Is that normal?

I also tried to lookup my reservation after that on Qatar airlines website, and it gets an error.
rockyHouse is offline  
Old Jul 19, 2021, 7:10 pm
  #2902  
 
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,519
Originally Posted by rockyHouse
Guys, I just called Qatar for a voluntary refund. The agent was pretty helpful and said he processed it.
However, I did not get any confirmation email after that. Is that normal?

I also tried to lookup my reservation after that on Qatar airlines website, and it gets an error.
It gets sent off to the refunds team in Doha which will then have to be processed manually.
You should not get any confirmation email.
ISTFlyer and Wanderwithme like this.
realgaga is offline  
Old Jul 19, 2021, 7:10 pm
  #2903  
 
Join Date: Mar 2014
Posts: 21
Originally Posted by rockyHouse
Guys, I just called Qatar for a voluntary refund. The agent was pretty helpful and said he processed it.
However, I did not get any confirmation email after that. Is that normal?

I also tried to lookup my reservation after that on Qatar airlines website, and it gets an error.

I had the same thing happen. I got my refund within 5 business days.
pikaju is offline  
Old Jul 20, 2021, 4:01 am
  #2904  
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Posts: 17,161
Originally Posted by rockyHouse
Guys, I just called Qatar for a voluntary refund. The agent was pretty helpful and said he processed it.
However, I did not get any confirmation email after that. Is that normal?


Agents act as a triage gateway. They make a preliminary assessment, but send the refund request off to be confirmed as refund material, and for the refund amount to be calculated. Making those decisions and calculations is above the agent's pay-scale.

It's helpful when airlines at least acknowledge that a refund request has been submitted: but maybe the concern is that acknowledgement could be interpreted as entitlement, and caution rules the day.
IAN-UK is offline  
Old Jul 20, 2021, 1:15 pm
  #2905  
 
Join Date: Nov 2000
Location: Boston, MA
Programs: UA 1K 3MM Lifetime, AA PlatPro,Marriott Titanium Elite Lifetime, Hyatt Globalist
Posts: 742
Originally Posted by realgaga
There's nothing stopping this and I'm sure QR has thought of the consequences of giving the additional non-refundable value.
It does take a while from the EMD request being submitted to being converted and issued.
Point of reference: Cancelled reservation online and opted for a voucher. Processing time was 15 days.
edsh is offline  
Old Jul 21, 2021, 5:31 am
  #2906  
 
Join Date: Mar 2017
Programs: Accor ALL Gold, BAEC Gold, HHonors Gold, Marriott Gold
Posts: 70
I requested a refund via QR call centre on 7th June and still havenít received a refund. Called on 6th July, 15th July and 21st July for updates and have been told that itís still in progress and that I need to wait 14-28 days. On all occasions agents have sent an email to the refunds department. Have asked to speak to a manager today and was told there were none available.

Any suggestions on what else to do?
marcokng is offline  
Old Jul 21, 2021, 5:52 am
  #2907  
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Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,710
Originally Posted by marcokng
I requested a refund via QR call centre on 7th June and still havenít received a refund. Called on 6th July, 15th July and 21st July for updates and have been told that itís still in progress and that I need to wait 14-28 days. On all occasions agents have sent an email to the refunds department. Have asked to speak to a manager today and was told there were none available.

Any suggestions on what else to do?
Was it a complex refund? Like a partly used ticket, or a ticket involving other airlines, or a ticket that has been changed several times.
brunos is offline  
Old Jul 21, 2021, 5:53 am
  #2908  
 
Join Date: Oct 2019
Programs: BAEC Silver, Volare Executive / Skyteam Elite+
Posts: 676
Originally Posted by marcokng
I requested a refund via QR call centre on 7th June and still havenít received a refund. Called on 6th July, 15th July and 21st July for updates and have been told that itís still in progress and that I need to wait 14-28 days. On all occasions agents have sent an email to the refunds department. Have asked to speak to a manager today and was told there were none available.

Any suggestions on what else to do?
s75 claim on credit card provider and let them worry about what they do to try to recover funds or not...?
drwook is offline  
Old Jul 21, 2021, 6:53 am
  #2909  
 
Join Date: Mar 2017
Programs: Accor ALL Gold, BAEC Gold, HHonors Gold, Marriott Gold
Posts: 70
Originally Posted by brunos
Was it a complex refund? Like a partly used ticket, or a ticket involving other airlines, or a ticket that has been changed several times.
Originally Posted by drwook
s75 claim on credit card provider and let them worry about what they do to try to recover funds or not...?
Yeah, itís a ticket that has been changed a number of times. I still think waiting almost 45 days is a bit excessive! Trying to avoid using S75 if I can. Donít even know if I can as the credit card I used is now closed.
marcokng is offline  
Old Jul 21, 2021, 6:34 pm
  #2910  
 
Join Date: Jul 2021
Posts: 12
Originally Posted by marcokng
I requested a refund via QR call centre on 7th June and still havenít received a refund. Called on 6th July, 15th July and 21st July for updates and have been told that itís still in progress and that I need to wait 14-28 days. On all occasions agents have sent an email to the refunds department.
Did you atleast get an email confirmation of your refund request? The agent told me: 1. Email confirmation within 5 days 2. Refund within 28 days.
rockyHouse is offline  

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