May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
Jun 23, 2021, 8:20 pm
#2821
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Hi,
I am thinking of booking a one way DFW-DOH-DXB for my family and I in business class in December. I looked for flights on Qatar's website and found flights I needed. I had 2 questions:
1. The fare rules for the ticket state that there is a $390 cancellation penalty per ticket. When I called QR call center they said that there is 0 cancellation fee. Is this because of the COVID policy?
2. The website indicates that refund will be by voucher, but the same call center agent said I could choose to get a refund back to my credit card with 0 fees as long as I booked the ticket by June 30th. Can someone validate if this is the case.
Thanks,
Kaushik
I am thinking of booking a one way DFW-DOH-DXB for my family and I in business class in December. I looked for flights on Qatar's website and found flights I needed. I had 2 questions:
1. The fare rules for the ticket state that there is a $390 cancellation penalty per ticket. When I called QR call center they said that there is 0 cancellation fee. Is this because of the COVID policy?
2. The website indicates that refund will be by voucher, but the same call center agent said I could choose to get a refund back to my credit card with 0 fees as long as I booked the ticket by June 30th. Can someone validate if this is the case.
Thanks,
Kaushik
2. The refund would be made to your original method of payment. If you would like a voucher, you would would get a 10% bonus but the standard practice is a refund to your credit card.
Jun 24, 2021, 4:46 am
#2822
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Hi,
I am thinking of booking a one way DFW-DOH-DXB for my family and I in business class in December. I looked for flights on Qatar's website and found flights I needed. I had 2 questions:
1. The fare rules for the ticket state that there is a $390 cancellation penalty per ticket. When I called QR call center they said that there is 0 cancellation fee. Is this because of the COVID policy?
2. The website indicates that refund will be by voucher, but the same call center agent said I could choose to get a refund back to my credit card with 0 fees as long as I booked the ticket by June 30th. Can someone validate if this is the case.
Thanks,
Kaushik
I am thinking of booking a one way DFW-DOH-DXB for my family and I in business class in December. I looked for flights on Qatar's website and found flights I needed. I had 2 questions:
1. The fare rules for the ticket state that there is a $390 cancellation penalty per ticket. When I called QR call center they said that there is 0 cancellation fee. Is this because of the COVID policy?
2. The website indicates that refund will be by voucher, but the same call center agent said I could choose to get a refund back to my credit card with 0 fees as long as I booked the ticket by June 30th. Can someone validate if this is the case.
Thanks,
Kaushik
Jun 24, 2021, 5:15 am
#2823
Join Date: Jun 2006
Location: Europe
Posts: 1,589
All done in a couple of minutes each time online and with nothing to pay. (No fare difference and the change fee was automatically waived).
Jun 24, 2021, 1:17 pm
#2824
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
I changed the return portion of a Europe-BKK round-trip (I class) ticket several times (I think about 6!) after flying the outbound portion.
All done in a couple of minutes each time online and with nothing to pay. (No fare difference and the change fee was automatically waived).
All done in a couple of minutes each time online and with nothing to pay. (No fare difference and the change fee was automatically waived).
Jun 24, 2021, 4:56 pm
#2826
Join Date: Dec 2009
Location: ADL
Programs: QFF, AAdvantage, All
Posts: 1,137
Jun 24, 2021, 5:08 pm
#2827
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Jun 24, 2021, 5:21 pm
#2829
Join Date: Dec 2009
Location: ADL
Programs: QFF, AAdvantage, All
Posts: 1,137
Hmmm. I'm looking at flights dep Apr, rtn May next year which are $1k more than a Dec dep, same rtn. So it might be best for me to take the latter and change the dep date toward the end of the year ?
Jun 24, 2021, 5:27 pm
#2830
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
I just want the EQM’s for next year.
Last edited by NWplatinum; Jun 27, 2021 at 1:02 am
Jun 24, 2021, 6:44 pm
#2831
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Keep in mind under the current EOC policy (V3.2.2), the fare difference isn't waived for voluntary changes.
Jun 25, 2021, 12:29 am
#2832
Join Date: Nov 2007
Location: PVG
Programs: SK*G, QR*G
Posts: 514
If I cancel the return flight after flying the outbound, will I get a voucher for the full value of the return flight? Or will the ticket first be recalculated to a one way way ticket?
Outbound 1500usd when R/T, $2000 when one way
Inbound $500.
So if recalculated there would be nothing to refund/voucher.
Outbound 1500usd when R/T, $2000 when one way
Inbound $500.
So if recalculated there would be nothing to refund/voucher.
Jun 25, 2021, 12:34 am
#2833
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
If I cancel the return flight after flying the outbound, will I get a voucher for the full value of the return flight? Or will the ticket first be recalculated to a one way way ticket?
Outbound 1500usd when R/T, $2000 when one way
Inbound $500.
So if recalculated there would be nothing to refund/voucher.
Outbound 1500usd when R/T, $2000 when one way
Inbound $500.
So if recalculated there would be nothing to refund/voucher.
Jun 25, 2021, 1:01 am
#2834
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Has anyone tried using their Twitter support in Arabic using google translate? I highly recommend
Jun 25, 2021, 1:05 am
#2835
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
YMMV depending on who and how many times you call or inquire. Especially when you bring up older rules that applied to your ticket, a problem with your destination country and their Covid situation, couple that with a host of array of other things you could say… if you want to voluntarily change without fare differences if there’s a will there’s a way.
Yes it might be a YMMV situation, although, I wouldn't advice people to rely on being able to make voluntary changes and expect the fare difference to be waived.