Last minute downgrade from QSuites to Standard 777- No help , No compensatio
#31
Join Date: Dec 2002
Programs: QR Plat
Posts: 2,440
#32
Join Date: Apr 2012
Posts: 3,944
SkyTeam777 Rule number 1 for QR is Never book flights according to aircraft type.
Your contract with QR is for transport from A to B not from A to B with a particular aircraft type.
That said QR have recently started offering a form for compensation. See
for details. This information is also to be found on the Wiki of the https://www.flyertalk.com/forum/qatar-airways-privilege-club/1821753-q-suite-master-thread-181.html .
At the present time only about two thirds of the B772, B773 and A350 aircraft are equipped with Q-suites. Retrofitting the existing aircraft is proceeding slowly and it could be another 2-3 years before all aircraft types that can have Q-suites will have them. Until then swaps will be frequent.
Your contract with QR is for transport from A to B not from A to B with a particular aircraft type.
That said QR have recently started offering a form for compensation. See
At the present time only about two thirds of the B772, B773 and A350 aircraft are equipped with Q-suites. Retrofitting the existing aircraft is proceeding slowly and it could be another 2-3 years before all aircraft types that can have Q-suites will have them. Until then swaps will be frequent.
#33
FlyerTalk Evangelist
Join Date: Jan 2007
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This statistic is really meaningless. QSuite installation percentages only make sense when considered by aircraft type. So, for example, all but one or two 777-200LR airframes are QSuite-equipped; but the percentage of 777-300ERs (77W) with QSuites is not as high. Few 350-900s (359) have QSuites, but all, or nearly all, 350-1000s (351) are QSuite-equipped. Some routes have multiple types of aircraft flying them (DOH/BOS and DOH/BKK come to mind as examples); while others always have the same type of aircraft (DOH/LAX). So you really have to dig a little deeper than an overall conversion percentage for the entire fleet to get any meaningful or useful information.
#34
Join Date: Jan 2003
Location: LOS ANGELES
Programs: AA EXP 3MM; UA GOLD 1MM; HILTON DIAMOND; HYATT EXPLORIST; MARRIOTT/IHGGOLD
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QR739 DOH-LAX changed to 2-2-2 777W at last minute yesterday ....really infuriating as I had checked repeatedly and would have switched flight days (was a Q Suite on outbound 5 days before)...there were multiple upset passengers in business....I felt for the crew even as I complained. Seems QR could at least let folks know. Seat next to me was blocked (I am OWE) so maybe I got lucky, but the experience is so hugely inferior. Just seems like bad business strategy - put a subpar plane on one of the longest system flights that had showed Q Suites for months....just plain dumb from a business viewpoint...far less likely to book QR until I know the product I think I am getting. I realize these a re first world problems, but I am deploying $ for comfort and from a purely business viewpoint swapping in an inferior product makes no sense.
#35
Join Date: Nov 2018
Posts: 29
If the inbound flight (not sure if that’s correct terminology, I‘m referring to the flight before the flight that I’ll board / that arrives at my departure airport) shows Qsuites layout on expert flyer, I Guess that’s mean that last minute equipment changes are unlikely?
for example I’m on QR274 AMS-DOH. If QR273 (DOH-AMS earlier on same day) shows Qsuites layout, that’ll mean that I don’t have to worry about last minute equipment change?
I don’t mind 2-2-2, but when flying alone I do prefer Qsuites. I also like the flying backwards / the view of the engine and wing.
for example I’m on QR274 AMS-DOH. If QR273 (DOH-AMS earlier on same day) shows Qsuites layout, that’ll mean that I don’t have to worry about last minute equipment change?
I don’t mind 2-2-2, but when flying alone I do prefer Qsuites. I also like the flying backwards / the view of the engine and wing.
#36
FlyerTalk Evangelist
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.... but the experience is so hugely inferior. Just seems like bad business strategy - put a subpar plane on one of the longest system flights that had showed Q Suites for months....just plain dumb from a business viewpoint...far less likely to book QR until I know the product I think I am getting. I realize these a re first world problems
I think you'd be surprised at the number of travellers ignorant or simply not caring about aircraft type and the various seating arrangements. Colleagues, many who fly even more than I do, consider me a geek for having a notion of the different cabin configurations.
Now I've flown Q-suites and got over the the novelty phase, I'm perfectly happy to drop into a group with only the most marginal of marginal preferences for that configuration.
More or less the same goes with TK's much-hyped Dreamliner. In fact, once flown it's an aircraft I'd happily avoid.
#37
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
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QR739 DOH-LAX changed to 2-2-2 777W at last minute yesterday ....really infuriating as I had checked repeatedly and would have switched flight days (was a Q Suite on outbound 5 days before)...there were multiple upset passengers in business....I felt for the crew even as I complained. Seems QR could at least let folks know. Seat next to me was blocked (I am OWE) so maybe I got lucky, but the experience is so hugely inferior. Just seems like bad business strategy - put a subpar plane on one of the longest system flights that had showed Q Suites for months....just plain dumb from a business viewpoint...far less likely to book QR until I know the product I think I am getting. I realize these a re first world problems, but I am deploying $ for comfort and from a purely business viewpoint swapping in an inferior product makes no sense.
In order to thus prevent a lengthy delay, a different aircraft was subbed in.
With regards to your suggestion of booking a J ticket only once you know the product you're getting, QR will be thrilled. However, your tactic of booking last minute will obviously come at a far higher price, so perhaps not ideal for most; although the QR Revenue Management team will be grateful.
M
#38
Join Date: Sep 2015
Location: UK
Programs: Baec
Posts: 191
...
With regards to your suggestion of booking a J ticket only once you know the product you're getting, QR will be thrilled. However, your tactic of booking last minute will obviously come at a far higher price, so perhaps not ideal for most; although the QR Revenue Management team will be grateful.
M
With regards to your suggestion of booking a J ticket only once you know the product you're getting, QR will be thrilled. However, your tactic of booking last minute will obviously come at a far higher price, so perhaps not ideal for most; although the QR Revenue Management team will be grateful.
M
That is going to be my stance after my upcoming trip.
#39
Join Date: May 2017
Programs: MH Gold, AC Super Elite, UA Platinum, Accor All Gold, Marriott Titanium Elite
Posts: 497
If the inbound flight (not sure if that’s correct terminology, I‘m referring to the flight before the flight that I’ll board / that arrives at my departure airport) shows Qsuites layout on expert flyer, I Guess that’s mean that last minute equipment changes are unlikely?
for example I’m on QR274 AMS-DOH. If QR273 (DOH-AMS earlier on same day) shows Qsuites layout, that’ll mean that I don’t have to worry about last minute equipment change?
I don’t mind 2-2-2, but when flying alone I do prefer Qsuites. I also like the flying backwards / the view of the engine and wing.
for example I’m on QR274 AMS-DOH. If QR273 (DOH-AMS earlier on same day) shows Qsuites layout, that’ll mean that I don’t have to worry about last minute equipment change?
I don’t mind 2-2-2, but when flying alone I do prefer Qsuites. I also like the flying backwards / the view of the engine and wing.
#40
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,961
M
#41
Join Date: Nov 2016
Location: BE
Programs: EY, TG basic levels ; QRPC platinum
Posts: 33
fly the A330 300 with QR and then the discussion between B777 with or without Q-suites becomes almost obsolete
after flying first a sector with a B777 or 787 or A350 one seems to have been put in some sort of enhanced premium economy
after flying first a sector with a B777 or 787 or A350 one seems to have been put in some sort of enhanced premium economy
#42
Join Date: Jan 2003
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Agree with many above posts....I just won't book QR again until I know what I am getting. So the business will go elsewhere....QR may not care but it doesn't seem like a smart long tern strategy. On my downgraded Qsuites flight there were at least 3 other business passengers complaining about the downgrade, not a way to build goodwill.
#43
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Just completed our first QR sectors in J (LGW-DOH-CPT and return). Three of the 4 sectors involved silent airframe swaps! More annoying is that both Q-suite sectors became -900 in standard config.
Still, not as bad as getting a 777 vice 787 on the last sector, which from a seat POV was actually worse than BA!!
Still, not as bad as getting a 777 vice 787 on the last sector, which from a seat POV was actually worse than BA!!
#44
Join Date: Feb 2018
Location: Brooklyn, NYC
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Though no qsuites, the 330’s J is a far cry from premium economy with a whole gamut of carriers from DL, KL, UA, AF, AM, etc using the same exact model of seats for J. Further, I actually rather like the seats if one is able to snag a seat in the first row vs the old 77w config. And finally, one won’t have to deal with the 330s for much longer as they’re being quickly phased out.
#45
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