Jun 5, 2017, 6:48 am
Last edit by: plunet
Wiki last updated: 21 July 2017 18:00 UTC
Summary of key traveller experiences and feedback on this forum since Mid-June
Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)
#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment
Offical guidance from QR website as of mid July:
What Happened
On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.
This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.
Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.
All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.
There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.
Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/
What about my Flights to other destinations?
Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.
Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.
Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.
Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.
What about my flight to a suspended destination?
If you are due to fly in the next few days, search for alternative routings and note them down.
24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.
If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.
Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.
You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)
What about other airlines?
Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.
Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.
Timeline of Events:
5 June 2017
- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled
6 June 2017
- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat
7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait
8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close
11 June 2017
- Second flight corridor added along the Saudi Arabia Coast
13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.
14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)
Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Summary of key traveller experiences and feedback on this forum since Mid-June
- Policy statement (link) for the travel industry issued 15th June 2017
- Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
- If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
- Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
- Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
- If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
- There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.
Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)
#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment
Offical guidance from QR website as of mid July:
Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:
For tickets booked on qatarairways.com, they can:
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
For tickets booked on qatarairways.com, they can:
- Go to Refund requests;
- They can approach their nearest Qatar Airways Office; or
- They can call the Qatar Airways contact Centre at +974 4022 0072
- Contact their nearest Qatar Airways Office; or
- Call Qatar Airways Contact Centre on +974 4022 0072
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html
This is a different web form as the Qatar website is blocked from some of these countries.
This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.
This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.
Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.
All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.
There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.
Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/
What about my Flights to other destinations?
Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.
Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.
Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.
Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.
What about my flight to a suspended destination?
If you are due to fly in the next few days, search for alternative routings and note them down.
24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.
If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.
Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.
You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)
What about other airlines?
Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.
Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.
Timeline of Events:
5 June 2017
- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled
6 June 2017
- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat
7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait
8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close
11 June 2017
- Second flight corridor added along the Saudi Arabia Coast
13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.
14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)
Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
Aug 8, 2017, 6:21 am
#1306
Join Date: Nov 2006
Location: New York
Programs: QR Silver, BA Silver, FB Gold
Posts: 360
Getting Qmiles as per original boooking -- any experiences?
My original booking CAI-DOH-JFK was purchased under a "Earn up to triple Qmiles" offer back in early Feb. Flew CAI-BEY(ME)-DOH-JFK yesterday and got awarded the Qmiles and Qpoints as per the modified itinerary. No triple Qmiles, and no 500-Qmile online booking bonus.
Any experiences to report about getting QR to award Qmiles & Qpoints as per the original booking conditions? Should I call (whom, specifically?) or go through their "Claim missing Qmiles" web page? Should I anticipate hassles?
Any experiences to report about getting QR to award Qmiles & Qpoints as per the original booking conditions? Should I call (whom, specifically?) or go through their "Claim missing Qmiles" web page? Should I anticipate hassles?
Aug 8, 2017, 6:25 am
#1307
Join Date: Aug 2017
Posts: 1
Changing to direct flight
Hello,
I hope someone here could help me with my booking. The original booking is for the 4th of September on LHR-DOH-DXB and return 15th DXB-DOH-LHR both in economy. Both DOH-DXB and DXB-DOH now dissapeared of my booking and booking is now partially confirmed. After calling QR UK office I've been told to rebook on Turkish or to wait for T-72. I am somewhat ok wtih waiting for T-72 but trying to prepare myself for the 1st of September when I'll have to make the changes. After doing a quick (as professional as I can) research I think my best option is LHR-DXB direct flight BA0109. As this is my first time dealing with changes in flight and the whole T-72 hours. Is this something I can request from them T-72? Changing to direct flight and the specific flight number etc.? Or do I have to stay with the stopover? Turkish is not an option and other stopover flight appear to arrive way too early or late for my hotel booking. But I guess I'll have to stomach this if this BA flight is not possible.
Thank you
I hope someone here could help me with my booking. The original booking is for the 4th of September on LHR-DOH-DXB and return 15th DXB-DOH-LHR both in economy. Both DOH-DXB and DXB-DOH now dissapeared of my booking and booking is now partially confirmed. After calling QR UK office I've been told to rebook on Turkish or to wait for T-72. I am somewhat ok wtih waiting for T-72 but trying to prepare myself for the 1st of September when I'll have to make the changes. After doing a quick (as professional as I can) research I think my best option is LHR-DXB direct flight BA0109. As this is my first time dealing with changes in flight and the whole T-72 hours. Is this something I can request from them T-72? Changing to direct flight and the specific flight number etc.? Or do I have to stay with the stopover? Turkish is not an option and other stopover flight appear to arrive way too early or late for my hotel booking. But I guess I'll have to stomach this if this BA flight is not possible.
Thank you
Last edited by ginano; Aug 8, 2017 at 6:28 am Reason: No title
Aug 8, 2017, 8:32 am
#1308
Join Date: Mar 2007
Location: London, England
Programs: United 1K MM, QR Platinum
Posts: 244
Hello,
I hope someone here could help me with my booking. The original booking is for the 4th of September on LHR-DOH-DXB and return 15th DXB-DOH-LHR both in economy. Both DOH-DXB and DXB-DOH now dissapeared of my booking and booking is now partially confirmed. After calling QR UK office I've been told to rebook on Turkish or to wait for T-72. I am somewhat ok wtih waiting for T-72 but trying to prepare myself for the 1st of September when I'll have to make the changes. After doing a quick (as professional as I can) research I think my best option is LHR-DXB direct flight BA0109. As this is my first time dealing with changes in flight and the whole T-72 hours. Is this something I can request from them T-72? Changing to direct flight and the specific flight number etc.? Or do I have to stay with the stopover? Turkish is not an option and other stopover flight appear to arrive way too early or late for my hotel booking. But I guess I'll have to stomach this if this BA flight is not possible.
Thank you
I hope someone here could help me with my booking. The original booking is for the 4th of September on LHR-DOH-DXB and return 15th DXB-DOH-LHR both in economy. Both DOH-DXB and DXB-DOH now dissapeared of my booking and booking is now partially confirmed. After calling QR UK office I've been told to rebook on Turkish or to wait for T-72. I am somewhat ok wtih waiting for T-72 but trying to prepare myself for the 1st of September when I'll have to make the changes. After doing a quick (as professional as I can) research I think my best option is LHR-DXB direct flight BA0109. As this is my first time dealing with changes in flight and the whole T-72 hours. Is this something I can request from them T-72? Changing to direct flight and the specific flight number etc.? Or do I have to stay with the stopover? Turkish is not an option and other stopover flight appear to arrive way too early or late for my hotel booking. But I guess I'll have to stomach this if this BA flight is not possible.
Thank you
Aug 8, 2017, 9:53 am
#1309
Join Date: Jul 2009
Location: NYC
Programs: AA EXP
Posts: 1,372
Also, have a read through the responses and the links to specific posts in the Wiki at the top of this thread, as they'll give you some good insight.
Aug 8, 2017, 10:55 am
#1310
Join Date: Apr 2012
Posts: 3,944
husseinbadr you have been rerouted and thus are ineligible for Qmiles and Qpoints for the route actually flown. You need to retroclaim for the original routing. Remember to include a comment about your flights being eligible for the Triple Qmiles promotion.
Aug 8, 2017, 11:07 am
#1311
Join Date: Nov 2006
Location: New York
Programs: QR Silver, BA Silver, FB Gold
Posts: 360
Should I wait till the return portion is flown (in four weeks' time) and retroclaim everything in one go, or do it one step at a time?
Aug 9, 2017, 6:45 am
#1313
Join Date: Mar 2007
Location: London, England
Programs: United 1K MM, QR Platinum
Posts: 244
As with many things, you should look up a number of alternatives that you find acceptable, be ready to tell them exactly what flights you'd like to be rebooked on, and just thank them, hang up and call again if you don't get a satisfactory answer. Call the UK number, call the DOH number, call the US number...The enforcement of any policy seems to be fairly inconsistent across agents, so keep calling until you find one who will do what you need.
Also, have a read through the responses and the links to specific posts in the Wiki at the top of this thread, as they'll give you some good insight.
Also, have a read through the responses and the links to specific posts in the Wiki at the top of this thread, as they'll give you some good insight.
Aug 9, 2017, 7:14 am
#1314
Join Date: Dec 2005
Location: PNQ
Posts: 141
Thanks sound advice - I have called back four times to two different offices but have been told each time British Airways is no longer an option and that the 72 hour rule is no longer in effect. The airlines available for rebooking are Turkish, Middle Eastern and Royal Jordanian. Yesterday I also got Aegean. The agents do say the policies keep getting updated "almost daily" so perhaps BA will return.
Aug 9, 2017, 7:18 am
#1315
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,273
Regards, re-routes. Are QR covering hotel expenses if it’s only possible to connect to an early morning ex-DOH using a flight that arrives at DOH the night before? Thanks.
Aug 9, 2017, 2:20 pm
#1316
Join Date: Aug 2017
Programs: Eurobonus Gold, SPG Gold
Posts: 3
I can also confirm that the British Airways option is out. The agent did not know if it was permanent or not. I was now offered the same Muscat detour as I described above on both directions (but in Business with WY).
When I asked if the changed could be confirmed today the agent had to discuss it with his supervisor. When he returned he said the change could not be confirmed today and that I should call again by the end of August.
When I asked if the changed could be confirmed today the agent had to discuss it with his supervisor. When he returned he said the change could not be confirmed today and that I should call again by the end of August.
Aug 9, 2017, 2:55 pm
#1317
Join Date: Apr 2016
Programs: QR Privilege Gold
Posts: 55
I have also been told that BA Is no longer available which is ridiculous as the only other options for myself and my 8 month old son involve 3 sectors which is not possible with an infant. So have now cancelled the rest of my booking and rebooked myself on BA. Not holding out much hope for the refund! Feel completely let down by Qatar after being told consistently that I will be rebooked on BA, just call 72 hours before. Seeing as I live in Saudi Arabia that was the push for me to stop flying QR.
Aug 9, 2017, 8:06 pm
#1318
Join Date: Nov 2016
Programs: QR - Plat, SQ, ANA, Delta, AA
Posts: 18
I was re-routed from Cairo and on the return leg. Emailed them and got my 5 times mileage credited to my account after 1 week or so. On the leg from CAI to DOH, I got re-routed via RJ (then possible) thru Amman but I got 5 times based on CAI-DOH instead of the sectors of CAI-AMM-DOH. On the return leg, it was a mix of QR (DOH-LHR on QSuite!) and BA(LHR-CAI), so it was only 5 times on QR. So email them and remind them (I emailed them at the end of 1st leg).
Aug 9, 2017, 8:14 pm
#1319
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,273
Aug 9, 2017, 8:32 pm
#1320
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,764
Best way to get an authoritative answer is to call and ask, of course, keeping in mind the philosophy of HUACA.