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Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

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Old Jun 5, 2017, 6:48 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: plunet
Wiki last updated: 21 July 2017 18:00 UTC

Summary of key traveller experiences and feedback on this forum since Mid-June
  • Policy statement (link) for the travel industry issued 15th June 2017
  • Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
  • If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
  • Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
  • Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
  • If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
  • There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.

Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)

#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment

Offical guidance from QR website as of mid July:

Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:

For tickets booked on qatarairways.com, they can:
  1. Go to Refund requests;
  2. They can approach their nearest Qatar Airways Office; or
  3. They can call the Qatar Airways contact Centre at +974 4022 0072
For tickets booked through a Qatar Airways Office or through the Contact Centre, passengers can
  1. Contact their nearest Qatar Airways Office; or
  2. Call Qatar Airways Contact Centre on +974 4022 0072
The refund will be made to the original form of payment and the refund will be processed within 14 - 28 days.
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html

This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
What Happened

On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.

This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.

Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.

All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.

There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.

Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/

What about my Flights to other destinations?

Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.

Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.

Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.

Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.


What about my flight to a suspended destination?

If you are due to fly in the next few days, search for alternative routings and note them down.

24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.

If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.

Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.

You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)

What about other airlines?

Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.

Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.

Timeline of Events:


5 June 2017

- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled

6 June 2017

- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat

7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait

8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close

11 June 2017
- Second flight corridor added along the Saudi Arabia Coast

13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.

14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)



Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
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Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

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Old Jun 5, 2017, 12:45 pm
  #256  
 
Join Date: Apr 2014
Posts: 303
Originally Posted by Pseudo Nim
In Doha right now. Airport is very quiet. Less people than usual.

All KSA flights cancelled. Bahrain was still scheduled a few hours back. Airspace ban comes into effect at midnight I believe, so the flights out will be curious. Fingers crossed. My flight isn't to any affected country, but according to the NOTAM, only a single route inbound and outbound is allowed, so I wonder how departures will work...
If KSA ban is taking place effective midnight, as per Flightaware there seems to be at least 3 QR flights headed to Doha, from Barcelona, Madrid, and Athens that appear to be at least on track to be crossing KSA airspace past midnight, unless makes a major turn.

And just counted theres presently 9 QR plains in KSA airspace as of now which is 9:44pm local time there
njdealguy is offline  
Old Jun 5, 2017, 12:51 pm
  #257  
 
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Originally Posted by YVRtoYYZ
Here is the routing Iran is providing
...
1-TRAFFIC FM QATAR TO ANKARA FIR VIA TEHRAN THE LEVEL AND ROUTE
SCHEME IS:
FL150 UP TO FL190 PROVIDED THAT 20NM SEPARATION
RAGAS-UT430-LAGSA -UL223-TESVA/ALRAM
2-TRAFFIC FM QATAR TO MUSCAT AND KARACHI FIRS, THE LEVEL AND ROUTE
SCHEME IS:
FL150 UP TO FL190 PROVIDED THAT 20NM SEPARATION AND EXPECT
FURTHER CLIMB AFTER KIS
RAGAS-M561-ASVIB (KARACHI FIR)
RAGAS-M561-KHM-NEW FIR (MUSCAT FIR)-BUBAS
...
Not an expert here but if all departures are via RAGAS and a 20nm separation is required this might limit the number of departures from the airport.
At mach 0.82 (random 'travel' speed) this would limit the departure rate to less than 27 per hour (https://www.wolframalpha.com/input/?...s+at+mach+0.82)

At ~300 knots or ~mach 0.6 this would go down to 20 departures per hour.
Note that my math could be skewed because I don't know the actual climb out speed to expect (just had a quick look at FR24).
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Old Jun 5, 2017, 12:55 pm
  #258  
 
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I simply do not think this ban is going to last. State of Qatar is going to make up with rest of the gulf states pretty quickly to avoid disruptions. DXB/DWC - DOH alone has hundreds of passengers daily who have no other options to travel between these two cities ! I give it a week at most...
flyalways is offline  
Old Jun 5, 2017, 12:59 pm
  #259  
 
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CAI reroute ?

So with Qatar advising that if flying ex CAI you can reroute, does anyone know what the option are? Athens?
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Old Jun 5, 2017, 1:00 pm
  #260  
 
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Posts: 8,406
Originally Posted by meni0n
Yea I saw that, but given all the air space bans, the only route I see is through Turkey and Iran which is quiet the detour
Pretty much the same distance.
PHL-DOH is 6,797mi as the crow flies
PHL-IST-IKA-DOH (slightly longer than the typically flown North route) is 7,079 mi
PHL-CAI-MED-DOH (again, slightly longer than the typically flown South route) is 7,095 mi.

Originally Posted by Happy
This definitely falls into the Force Majeure territory and probably no insurance would cover it.
Force majeure is usually covered by insurance policies. It might restrict coverage to certain specific events, but the point of an insurance is to cover unforeseen risks.
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Old Jun 5, 2017, 1:01 pm
  #261  
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Originally Posted by IrishStephen
So with Qatar advising that if flying ex CAI you can reroute, does anyone know what the option are? Athens?
AMM seems to be the current preferred.

M
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Old Jun 5, 2017, 1:02 pm
  #262  
 
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Originally Posted by El_Duderito
Not an expert here but if all departures are via RAGAS and a 20nm separation is required this might limit the number of departures from the airport.
At mach 0.82 (random 'travel' speed) this would limit the departure rate to less than 27 per hour (https://www.wolframalpha.com/input/?...s+at+mach+0.82)

At ~300 knots or ~mach 0.6 this would go down to 20 departures per hour.
Note that my math could be skewed because I don't know the actual climb out speed to expect (just had a quick look at FR24).
I am of the opinion that this only applies to Qatari-registered aircraft (aka Qatar Airways). I do not inerpret the NOTAM(s) as applying to international operators.

(A0205/17 NOTAMN
Q)OBBB/QAFXX/IV/NBO/E/000/999/2637N05107E161
A)OBBB B)1706060000 C)PERM
E)ALL FLT REGISTERED IN THE STATE OF QATAR ARE NOT AUTHORISED TO
OVERFLY BAHRAIN AIRSPACE)


OEJD A0596/17 06JUN0001-PERM
ALL NON-SAUDI OR NON-QATARI REGISTERED ACFT INTENDING TO USE SAUDI
AIRSPACE TO/FM QATAR AIRPORTS SHALL COORDINATE WITH GENERAL
AUTHORITY OF CIVIL AVIATION (GACA) WI ONE WEEK FM TODAY TO OBTAIN
ALL GACA REQUIREMENTS FM THE FLW CONTACT
TEL: +966115253336
EMAIL: 'SPECIAL(AT)GACA.GOV.SA'
SFC / UNL

OMAE A0812/17 06JUN0000-PERM
ALL ACFT REGISTERED IN THE STATE OF QATAR ARE NOT AUTHORIZED
TO OVERFLY EMIRATES FIR, DEP OR LAND AT UAE AERODROMES.
OPERATORS NOT REGISTERED IN UAE INTENDING TO USE EMIRATES FIR FM
OR TO THE STATE OF QATAR REQUIRE PRIOR APPROVAL FM GCAA AVIATION
SECURITY AFFAIRS ON THE FLW CONTACT:
TEL: 00971 50 642 4911
EMAIL: AVSEC-DI(A)GCAA.GOV.AE
SFC / UNL

Last edited by YVRtoYYZ; Jun 5, 2017 at 1:03 pm Reason: More NOTAMs
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Old Jun 5, 2017, 1:02 pm
  #263  
 
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I also wonder for the Qataris who are currently in the adjacent GCC countries that have severed diplomatic ties, and have given citizens of Qatar two weeks notice to quit, without any flights, sea journeys or land borders open, how are they supposed to get back to Qatar. Are they really going to have to triangulate via a 3rd country probably a few hours additional flight time to return home? What a mess!
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Old Jun 5, 2017, 1:02 pm
  #264  
 
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This really sucks!

I have a flight from LAX to BKK tomorrow night and then BKK to CAI via DOH on June 11 and CAI-AUH-JFK on June 15. I guess I will have to cancel the trip because I don't know how I will get to CAI.
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Old Jun 5, 2017, 1:03 pm
  #265  
 
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Originally Posted by voxx
Any update from people with UAE departure or arrival ?
You'll be offered a reroute or refund, I was offered a reroute on BA (basically confirmed my previous call earlier today) I did ask for other options but they couldn't offer any so I declined and took a refund instead.

Now I'll be cancelling my overall trip, partly due to EK being a £1k more and partly due to colleagues not being able to get to Dubai or are being asked to leave within 14 days as they're Qatari which I now feel bad about considering I focused on flights and they're potentially losing a lot more due to this situation.
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Old Jun 5, 2017, 1:07 pm
  #266  
 
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Originally Posted by FlyerTalkUserName
Interested to know if they'll rebook you on the EK nonstop since it's so close to departure. If this were a traditional IRROPS situation is that some QR would do?
No, EK is not taking any 157- tickets.
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Old Jun 5, 2017, 1:12 pm
  #267  
 
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Have BKK-DOH-DXB booked for a leg of our honeymoon in early July with AA miles in F. Conflicted as to whether I change to direct on EY to AUH in J or wait this out (I wanted to fly QR F for this, EY doesn't have F on this route).

Won't bother calling QR yet so that others with more urgent needs can get through.
shgroamer is offline  
Old Jun 5, 2017, 1:12 pm
  #268  
 
Join Date: Jul 2000
Location: AUH
Posts: 8,267
Originally Posted by jms_uk
No, EK is not taking any 157- tickets.
I have also heard the same. Probably part of the "make QR's life as difficult possible" directive from the government.

This will make my upcoming ICN-DOH-DXB this weekend an interesting prospect...
stargold is offline  
Old Jun 5, 2017, 1:15 pm
  #269  
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Originally Posted by DanielW
Bankruptcy is not a possibility. Not when your parent company is a mega-rich petro-state.
Correct. Money will not be the issue here, at least for any foreseeable time frame. As long as they're able to crew and cater the flights, and are operationally able to, they will fly. Mind you, they may not be able to do these things, and there is still risk, but there would be even more risk if QR was a normal, "for profit" airline. I honestly don't think the Emir cares if he has to absorb a couple billion dollars more in losses.

Originally Posted by njdealguy
I doubt Maldives will ban QR's flights, since tourism is all Maldives has and depends on these flights.
They have already banned QR flights, according to published reports.

Originally Posted by Ants1
Hi all, first time QR flyer here, and concerned...

I have a round trip flight scheduled early July from Texas -> DOH -> MLE for my honeymoon. Has Maldives restricted travel for QR?

What do you veterans recommend? I'm extremely worried. Is worst case scenario that QR reroute us to BA without honoring our J-class itinerary?
You have good reason to worry. Sorry. But there's really nothing to be done for the next few days, except relax and hope for the best. Obviously, don't put any more money into your trip. Are your tickets REVENUE tickets? That would help. Award tickets would be way more problematic. As far as the worst case scenario goes, you get a refund on your tickets (either in money or points) and you have to make other plans. But it may turn out better than that. There's just no way to know right now.
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Old Jun 5, 2017, 1:16 pm
  #270  
 
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Originally Posted by flyalways
I simply do not think this ban is going to last. State of Qatar is going to make up with rest of the gulf states pretty quickly to avoid disruptions. DXB/DWC - DOH alone has hundreds of passengers daily who have no other options to travel between these two cities ! I give it a week at most...
I hope you are right. I also think this has a potential of going desperately wrong. Cry Uncle is not in the culture
Braniff is offline  


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