Nov 5, 2015, 11:11 am
Last edit by: CPH-Flyer
READ BEFORE COMMENTING IF YOU ARE NEW,
Hamad International Airport (HIA) offers passengers a number of different lounges.
This thread, is specifically for the Al Safwa First Class Lounge. Information on the other Lounge options at HIA, can be found here.
Does Al Safwa have a web page?
Yes: http://www.qatarairways.com/global/e...-al-safwa.page
Dining Menu
https://www.qatarairways.com/content...-dining-en.pdf
Where can I find Al Safwa Lounge?
The Lounge is located on Level 3 of the airport.
Can I use the Qatar Airways Al Safwa Lounge?
Access is based on your underlying fare bucket. This means that upgraded tickets, maybe except upgrades with QPoints (see post 2735), are not granted access.
Access is thus restricted to Qatar Airways First Class, and OneWorld First Class passengers :
- either holding a First Class boarding pass* for their next flight
- or holding a First Class boarding pass from their previous flight.
Additionally, Privilege Club platinum club travelling on any business-class fare are welcomed into the lounge. This is a facility introduced recently and one that could just as easily disappear.
- Guests are not permitted.
* Operational Upgrades to First do not give access. Upgrades with Qpoints may do give acces (see post 2735 - Sept 2022)
Arrival access on mid and long haul? (eg. coming from LHR in F)
YES
Ex. CAI-DOH-HEL
Arrival access regional F? (eg. coming from CAI in F)
Yes.
Caveat, if your underlying J fare is P, then the no lounge access for business light kicks in. And there is no access.
Privilege Club Platinum members are currently allowed in the lounge when travelling on any QR business-class fare: that could change. Other Oneworld Emerald members are directed to the Platinum lounge(s) when travelling in any class, and the Al Mourjan lounge when travelling on relevant business-class fares. Yup, it gets complicated.
What does the lounge look like?
Reports on the Lounge, can be found here and here. Photographs of the lounge, can be found here.
Is there a Spa?
Yes, there is a full Spa, but you will have to pay for treatments. A full list of treatments available can be found here
What about the sleeping rooms?
Stargold in http://www.flyertalk.com/forum/28199729-post1177.html suggests that access to sleeping rooms is as follows:
'* No reservations allowed - always first-come first-served
* Only available if the remaining time until the flight departure is more than 4 hours
* Passengers are allowed maximum six hours' usage - for any further usage, a fee of QAR 450 is payable for a second block of six hours.
* No F&B of any kind except bottled water in the sleeping rooms.'
What changes can I expect during Ramadan?
Ramadan affects QR and you in many ways so please look at ramadan to see how you are affected.
Updated: 19/11/2023
Hamad International Airport (HIA) offers passengers a number of different lounges.
This thread, is specifically for the Al Safwa First Class Lounge. Information on the other Lounge options at HIA, can be found here.
Does Al Safwa have a web page?
Yes: http://www.qatarairways.com/global/e...-al-safwa.page
Dining Menu
https://www.qatarairways.com/content...-dining-en.pdf
Where can I find Al Safwa Lounge?
The Lounge is located on Level 3 of the airport.
Can I use the Qatar Airways Al Safwa Lounge?
Access is based on your underlying fare bucket. This means that upgraded tickets, maybe except upgrades with QPoints (see post 2735), are not granted access.
Access is thus restricted to Qatar Airways First Class, and OneWorld First Class passengers :
- either holding a First Class boarding pass* for their next flight
- or holding a First Class boarding pass from their previous flight.
Additionally, Privilege Club platinum club travelling on any business-class fare are welcomed into the lounge. This is a facility introduced recently and one that could just as easily disappear.
- Guests are not permitted.
* Operational Upgrades to First do not give access. Upgrades with Qpoints may do give acces (see post 2735 - Sept 2022)
Arrival access on mid and long haul? (eg. coming from LHR in F)
YES
Ex. CAI-DOH-HEL
Arrival access regional F? (eg. coming from CAI in F)
Yes.
Caveat, if your underlying J fare is P, then the no lounge access for business light kicks in. And there is no access.
Privilege Club Platinum members are currently allowed in the lounge when travelling on any QR business-class fare: that could change. Other Oneworld Emerald members are directed to the Platinum lounge(s) when travelling in any class, and the Al Mourjan lounge when travelling on relevant business-class fares. Yup, it gets complicated.
What does the lounge look like?
Reports on the Lounge, can be found here and here. Photographs of the lounge, can be found here.
Is there a Spa?
Yes, there is a full Spa, but you will have to pay for treatments. A full list of treatments available can be found here
What about the sleeping rooms?
Stargold in http://www.flyertalk.com/forum/28199729-post1177.html suggests that access to sleeping rooms is as follows:
'* No reservations allowed - always first-come first-served
* Only available if the remaining time until the flight departure is more than 4 hours
* Passengers are allowed maximum six hours' usage - for any further usage, a fee of QAR 450 is payable for a second block of six hours.
* No F&B of any kind except bottled water in the sleeping rooms.'
What changes can I expect during Ramadan?
Ramadan affects QR and you in many ways so please look at ramadan to see how you are affected.
Updated: 19/11/2023
QR Al Safwa First Class Lounge
Jan 6, 2018, 9:00 pm
#1321
Join Date: Sep 2006
Location: LON
Programs: QF Plat & LTG, VA Plat
Posts: 1,435
I was just in there. J OWE directed to AS lounge as AM lounge undergoing maintenance today. As I posted in another thread, it was a heaving chaotic mess and very unpleasant for both passengers and staff.
Jan 7, 2018, 10:10 am
#1324
Join Date: Jun 2007
Location: SIN
Programs: CX DM, SQ KF Gold
Posts: 980
I'm sitting in Al Safwa myself right now, presumably for the same reason (Flying QR in J, am also OWE). Pleased to say that it is a lot quieter now, and very pleasant so far. Now I only have to find the "sleeping rooms" that I just saw in the pics above, and I will be a very happy bunny indeed. Also, Chardonnay and Port wine were both very pleasant half an hour ago.
Jan 7, 2018, 11:52 am
#1326
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,764
You "find" the sleeping rooms by asking at the desk. If one's available, a staff member will take you to it and open it for you. You cannot reserve them, so it's first-come, first-served; but it's not self-service.
Jan 7, 2018, 3:18 pm
#1327
Join Date: Jun 2007
Location: SIN
Programs: CX DM, SQ KF Gold
Posts: 980
Ah, thanks for this! I did ask, and they told me that they did not have any, apart from the family / parent rooms, which as a single traveller I would not have access to. Perhaps they are still keeping the sleeping rooms for real F pax, even though they opened the lounge to J pax today?
Jan 7, 2018, 3:43 pm
#1328
Join Date: Nov 2014
Location: Aspen, CO
Posts: 792
Ah, thanks for this! I did ask, and they told me that they did not have any, apart from the family / parent rooms, which as a single traveller I would not have access to. Perhaps they are still keeping the sleeping rooms for real F pax, even though they opened the lounge to J pax today?
Jan 7, 2018, 4:41 pm
#1329
Join Date: Aug 2014
Posts: 3,724
Jan 7, 2018, 5:19 pm
#1330
Join Date: Apr 2012
Posts: 3,944
iluvdoco my understanding is that due to health and safety reasons food is prepared off site in the catering plant and is just reheated in the "huge professional kitchen"!
One reason mentioned at the time was that 'open flames' were a serious fire hazard! But there were apparently other reasons that have not become public knowledge.
One reason mentioned at the time was that 'open flames' were a serious fire hazard! But there were apparently other reasons that have not become public knowledge.
Jan 8, 2018, 12:24 am
#1331
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,546
Jan 8, 2018, 1:55 am
#1332
Join Date: Mar 2005
Location: London
Programs: EY Gold, BA Gold, EK Gold, CX Gold
Posts: 125
I was wondering why the lounge appeared to have become like the Al Mourjan. No menu, champagne choices and the food was exactly like the Al Mourjan. Then I saw the snack area has a sign for First Class with 2 people patrolling it. I was thinking people who booked first class were getting a sub-par product until I saw that.
Jan 8, 2018, 9:18 pm
#1334
Join Date: Sep 2015
Location: BKK
Programs: QR Platinum
Posts: 159
i am watching the Thailand page now and i see this:
Enjoy up to 15% off access to Qatar Airways' Al Mourjan Business Lounge, Premium Arrivals Lounge and Al Safwa First Lounge at Hamad International Airport.
Purchase your access online through 'My Trips' after you have completed your booking, or through any Qatar Airways sales office, contact centre, or your travel agent.
Enjoy up to 15% off access to Qatar Airways' Al Mourjan Business Lounge, Premium Arrivals Lounge and Al Safwa First Lounge at Hamad International Airport.
Purchase your access online through 'My Trips' after you have completed your booking, or through any Qatar Airways sales office, contact centre, or your travel agent.
- Sale period: 9 until 16 January 2018.
- Discount applies to Al Mourjan Business Lounge, First Class Lounge, Business Class Lounge and Al Maha Lounge for passengers travelling on Qatar Airways operated flights worldwide with the exception of flights arriving in Doha.
- Premium Arrival Lounge offer is applicable for passengers arriving to Doha as their final destination within their itinerary.
- Discount applies to Al Mourjan & Premium Arrival Lounges services only.
- Booked services are non-refundable.
- Changes are permitted up to 24 hours prior to departure. Changes are not permitted within 24 hours of departure.
- Services are non-refundable in the case of no-shows.
- Other terms and conditions apply. Please refer to the detailed terms and conditions at time of booking the service.
Last edited by SENNINHA; Jan 8, 2018 at 9:25 pm Reason: adding more info
Jan 8, 2018, 9:50 pm
#1335
Join Date: Oct 2017
Posts: 103
i am watching the Thailand page now and i see this:
Enjoy up to 15% off access to Qatar Airways' Al Mourjan Business Lounge, Premium Arrivals Lounge and Al Safwa First Lounge at Hamad International Airport.
Purchase your access online through 'My Trips' after you have completed your booking, or through any Qatar Airways sales office, contact centre, or your travel agent.
Enjoy up to 15% off access to Qatar Airways' Al Mourjan Business Lounge, Premium Arrivals Lounge and Al Safwa First Lounge at Hamad International Airport.
Purchase your access online through 'My Trips' after you have completed your booking, or through any Qatar Airways sales office, contact centre, or your travel agent.
- Sale period: 9 until 16 January 2018.
- Discount applies to Al Mourjan Business Lounge, First Class Lounge, Business Class Lounge and Al Maha Lounge for passengers travelling on Qatar Airways operated flights worldwide with the exception of flights arriving in Doha.
- Premium Arrival Lounge offer is applicable for passengers arriving to Doha as their final destination within their itinerary.
- Discount applies to Al Mourjan & Premium Arrival Lounges services only.
- Booked services are non-refundable.
- Changes are permitted up to 24 hours prior to departure. Changes are not permitted within 24 hours of departure.
- Services are non-refundable in the case of no-shows.
- Other terms and conditions apply. Please refer to the detailed terms and conditions at time of booking the service.
Last edited by Professional Bum; Jan 8, 2018 at 10:36 pm