Nov 29, 2014, 6:48 pm
Last edit by: Matt4
Qatar Airways Stopover Package (STPC)
Note : STPC has not been available since COVID started and won't probably be available before the end of the year 2022 due to the World Cup. But you can book a StopOver hotel for a discounted price with Discover Qatar (starting at $14 for 4* and $20 for 5*) until 24th October 2022 (no later, again due to the Wolrd Cup)
•Passengers with a transit time of between 8 and 24 hours are eligible for a stopover package (STPC) in Doha, offered by Qatar Airways.
•An STPC request can be made as early as 361 days in advance, but no later than 72 hours prior to departure. The STPC is either offered complimentary or bookable at a fee.
•For group bookings, different rules apply.
I. STPC free of charge
•In cases where there are no immediate connections available between 8 and 24 hours.
•No exceptions can be given (7 hrs 59 minutes = not eligible, 24 hrs 1 minute = not eligible).
•N-class and above.
•Directional ticket value above USD 400 (incl. YQ tax).
•Directional ticket value is the sum of the fare paid for the journey and the Fuel surcharge (as shown on your E-ticket) divided by two.
II. STPC against a fee
•When the passenger holds a ticket in booking classes below N.
•When the passenger holds a Privilege Club redemption ticket in Economy or Business Class.
•When the directional ticket value is less than USD 400 (incl. YQ tax).
•USD 125 fee for Economy Class passengers.
•USD 150 fee for Business Class passengers.
III. STPC is not available if the booking includes flights to or from Abu Dhabi (AUH), Bahrain (BAH), Dubai (DWC), Dubai (DXB), Kuwait (KWI), Muscat (MCT), Ras Al Khaimah (RKT) and Sharjah (SHJ). .
•If the passenger holds a temporary passport/travel document.
•If the passenger holds separate tickets.
IV. STPC package includes
•Hotel room for the duration of the passenger’s stay (5-star hotel for Business Class passengers / 3-star hotel for Economy Class passengers). If there is a change in the Flight Schedule and the new connection time in Doha becomes less than 8 hours then the existing hotel confirmation will become invalid.
•Temporary entry visa fee to Doha, Qatar*.
•Transfer HIA - hotel - HIA.
•Meal voucher (depends on duration of the transit).
V. To book STPC
•Update PNR with passport number and nationality (tickets need to be issued).
•Contact Qatar Airways, providing credit card number including expire date and CVC code.
VI. Different scenarios for STPC
•QR is operating an immediate connection with seats available in the desired cabin, but the passenger has booked a connection with transit time of 8-24 hours. STPC is not permitted either complimentary or against a fee.
•QR is operating an immediate connection but no seats are available in the desired cabin. If the passenger has booked a ticket on the next available connection with a transit of between 8-24 hours, STPC against payment is permitted.
•QR is not operating an immediate connection; all the connections have a transit time of between 8-24 hours. Passenger may choose any connection and receive STPC free of charge. There are reports that this may no longer be correct.
*Confirmation of your hotel at Doha does not guarantee entry into the State of Qatar. This is entirely at the discretion of the immigration authorities.
Website: http://www.qatarairways.com/global/e...mmodation.page
Anecdote: a code-share DOH-CMN within the 8-hour window did not disqualify me from STPC. In other words it is only QR operated flights that are used for connection time calculations.
I have STPC- What do I need to Do?
This is covered in the wiki of http://www.flyertalk.com/forum/qatar...t-do-i-do.html.
How does the new Free stopover affect STPC?
QR have just launched a new free stopover policy. See http://www.qatarairways.com/english_...ease_plusqatar, http://www.qatarairways.com/global/en/plusqatar.page and http://www.flyertalk.com/forum/qatar...on-2017-1.html for details.
At the moment STPC sappears to be unaffected except for 'multi city' bookings. At this very early stage there is no clear practice as to who qualifies!
Updated 21-SEP-2022.
Note : STPC has not been available since COVID started and won't probably be available before the end of the year 2022 due to the World Cup. But you can book a StopOver hotel for a discounted price with Discover Qatar (starting at $14 for 4* and $20 for 5*) until 24th October 2022 (no later, again due to the Wolrd Cup)
•Passengers with a transit time of between 8 and 24 hours are eligible for a stopover package (STPC) in Doha, offered by Qatar Airways.
•An STPC request can be made as early as 361 days in advance, but no later than 72 hours prior to departure. The STPC is either offered complimentary or bookable at a fee.
•For group bookings, different rules apply.
I. STPC free of charge
•In cases where there are no immediate connections available between 8 and 24 hours.
•No exceptions can be given (7 hrs 59 minutes = not eligible, 24 hrs 1 minute = not eligible).
•N-class and above.
•Directional ticket value above USD 400 (incl. YQ tax).
•Directional ticket value is the sum of the fare paid for the journey and the Fuel surcharge (as shown on your E-ticket) divided by two.
II. STPC against a fee
•When the passenger holds a ticket in booking classes below N.
•When the passenger holds a Privilege Club redemption ticket in Economy or Business Class.
•When the directional ticket value is less than USD 400 (incl. YQ tax).
•USD 125 fee for Economy Class passengers.
•USD 150 fee for Business Class passengers.
III. STPC is not available if the booking includes flights to or from Abu Dhabi (AUH), Bahrain (BAH), Dubai (DWC), Dubai (DXB), Kuwait (KWI), Muscat (MCT), Ras Al Khaimah (RKT) and Sharjah (SHJ). .
•If the passenger holds a temporary passport/travel document.
•If the passenger holds separate tickets.
IV. STPC package includes
•Hotel room for the duration of the passenger’s stay (5-star hotel for Business Class passengers / 3-star hotel for Economy Class passengers). If there is a change in the Flight Schedule and the new connection time in Doha becomes less than 8 hours then the existing hotel confirmation will become invalid.
•Temporary entry visa fee to Doha, Qatar*.
•Transfer HIA - hotel - HIA.
•Meal voucher (depends on duration of the transit).
V. To book STPC
•Update PNR with passport number and nationality (tickets need to be issued).
•Contact Qatar Airways, providing credit card number including expire date and CVC code.
VI. Different scenarios for STPC
•QR is operating an immediate connection with seats available in the desired cabin, but the passenger has booked a connection with transit time of 8-24 hours. STPC is not permitted either complimentary or against a fee.
•QR is operating an immediate connection but no seats are available in the desired cabin. If the passenger has booked a ticket on the next available connection with a transit of between 8-24 hours, STPC against payment is permitted.
•QR is not operating an immediate connection; all the connections have a transit time of between 8-24 hours. Passenger may choose any connection and receive STPC free of charge. There are reports that this may no longer be correct.
*Confirmation of your hotel at Doha does not guarantee entry into the State of Qatar. This is entirely at the discretion of the immigration authorities.
Website: http://www.qatarairways.com/global/e...mmodation.page
Anecdote: a code-share DOH-CMN within the 8-hour window did not disqualify me from STPC. In other words it is only QR operated flights that are used for connection time calculations.
I have STPC- What do I need to Do?
This is covered in the wiki of http://www.flyertalk.com/forum/qatar...t-do-i-do.html.
How does the new Free stopover affect STPC?
QR have just launched a new free stopover policy. See http://www.qatarairways.com/english_...ease_plusqatar, http://www.qatarairways.com/global/en/plusqatar.page and http://www.flyertalk.com/forum/qatar...on-2017-1.html for details.
At the moment STPC sappears to be unaffected except for 'multi city' bookings. At this very early stage there is no clear practice as to who qualifies!
Updated 21-SEP-2022.
The QR STPC (stopover) policy?
Oct 24, 2017, 12:27 pm
#601
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Qatar Priviledge Club Plat
Posts: 1,584
Oct 24, 2017, 12:37 pm
#602
Join Date: Apr 2012
Posts: 3,944
tlott IST and SAW are two separate destinations to QR and thus are not the same when calculating STPC. This is documented by a number of posts spread across the forum so it would be luck if you were to find them.
If you substitute Airports for terminals in your question I think it will be much clearer.
If you substitute Airports for terminals in your question I think it will be much clearer.
Oct 24, 2017, 7:16 pm
#603
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,769
Oct 26, 2017, 2:01 am
#604
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
tlott IST and SAW are two separate destinations to QR and thus are not the same when calculating STPC. This is documented by a number of posts spread across the forum so it would be luck if you were to find them.
If you substitute Airports for terminals in your question I think it will be much clearer.
If you substitute Airports for terminals in your question I think it will be much clearer.
It's always a bit messy where one of a city's airports uses the code adopted by IATA as the city code - as at IST, BKK, DXB, KUL.
NYC and LON are among the shining examples of clarity
Oct 27, 2017, 7:45 am
#605
Join Date: Mar 2007
Location: Helsinki
Programs: BAEC Gold, TK E, HHonors Gold
Posts: 227
Advice needed to understand Qatar STPC policy.
I have ARN-DOH-SYD flight booked on Wednesday Nov 22nd, departing ARN QR172 at 21.45, 14 hours layover in Doha and continuing to SYD on QR 908 on Thursday Nov 23th at 20:15. There are no shorter connections if departing from ARN on the evening flight. There is a morning flight from ARN to DOH on Nov 22nd (QR170) and this connects to SYD flight on 22nd evening, meaning it arrives to SYD 1 day earlier.
My questions is, is STPC rule interpretation extended to earlier flights? Or is selected departing flight, in my case QR172 the defining one? QR call center insist that I'm not allowed for STPC as there is an earlier flight on the same day when I am departing. Am I wrong asking for STPC? Or should I call to another call center?
I have ARN-DOH-SYD flight booked on Wednesday Nov 22nd, departing ARN QR172 at 21.45, 14 hours layover in Doha and continuing to SYD on QR 908 on Thursday Nov 23th at 20:15. There are no shorter connections if departing from ARN on the evening flight. There is a morning flight from ARN to DOH on Nov 22nd (QR170) and this connects to SYD flight on 22nd evening, meaning it arrives to SYD 1 day earlier.
My questions is, is STPC rule interpretation extended to earlier flights? Or is selected departing flight, in my case QR172 the defining one? QR call center insist that I'm not allowed for STPC as there is an earlier flight on the same day when I am departing. Am I wrong asking for STPC? Or should I call to another call center?
Oct 27, 2017, 8:24 am
#606
Join Date: Apr 2012
Posts: 3,944
Anselmi there is a shorter connection that day QR170/QR908 which gets you to SYD 24 hours before QR172/QR908 which has a transfer time of 4h15m in DOH whereas the QR172/QR908 connection has a transfer time of 14h35m. Therefore you do not qualify for STPC. It does not matter if the earlier and shorter connection is sold out since the rules are based purely on the schedule not sales.
Oct 27, 2017, 8:36 am
#607
Join Date: Mar 2007
Location: Helsinki
Programs: BAEC Gold, TK E, HHonors Gold
Posts: 227
Thanks remdk. In my case the earlier, morning flight was available but it didn't fit my schedule. A pity they extend their rules to the whole day and earlier flights, not starting from the first flight. But no can do, free service, no moaning 
Oct 27, 2017, 9:59 am
#608
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,584
I am flying on a RTW DONEx ticket issued by CX. Will have a DOH layover (more than 8, less than 24 hours), with both inbound & outbound flights are on QR metal and flights #s .
I tried in vain to book comp'd hotel online. Thought perhaps I am NOT eligible
Anyone in similar situation, please share your experience. Thanks.
I tried in vain to book comp'd hotel online. Thought perhaps I am NOT eligible
Anyone in similar situation, please share your experience. Thanks.
Oct 27, 2017, 11:05 am
#609
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,918
Anselmi, have you considered the +Qatar stopover program?
Oct 27, 2017, 3:50 pm
#611
Join Date: Mar 2007
Location: Helsinki
Programs: BAEC Gold, TK E, HHonors Gold
Posts: 227
Anselmi, have you considered the +Qatar stopover program?
Outbound needs to be solved. Dayroom in a city hotel might work.
Oct 30, 2017, 1:27 am
#612
Join Date: Oct 2004
Posts: 732
Advice needed to understand Qatar STPC policy.
I have ARN-DOH-SYD flight booked on Wednesday Nov 22nd, departing ARN QR172 at 21.45, 14 hours layover in Doha and continuing to SYD on QR 908 on Thursday Nov 23th at 20:15. There are no shorter connections if departing from ARN on the evening flight. There is a morning flight from ARN to DOH on Nov 22nd (QR170) and this connects to SYD flight on 22nd evening, meaning it arrives to SYD 1 day earlier.
My questions is, is STPC rule interpretation extended to earlier flights? Or is selected departing flight, in my case QR172 the defining one? QR call center insist that I'm not allowed for STPC as there is an earlier flight on the same day when I am departing. Am I wrong asking for STPC? Or should I call to another call center?
I have ARN-DOH-SYD flight booked on Wednesday Nov 22nd, departing ARN QR172 at 21.45, 14 hours layover in Doha and continuing to SYD on QR 908 on Thursday Nov 23th at 20:15. There are no shorter connections if departing from ARN on the evening flight. There is a morning flight from ARN to DOH on Nov 22nd (QR170) and this connects to SYD flight on 22nd evening, meaning it arrives to SYD 1 day earlier.
My questions is, is STPC rule interpretation extended to earlier flights? Or is selected departing flight, in my case QR172 the defining one? QR call center insist that I'm not allowed for STPC as there is an earlier flight on the same day when I am departing. Am I wrong asking for STPC? Or should I call to another call center?
It was a major hassle to actually get it booked. My assistant took care of it all but I know it involved 4/5 calls, emails and a couple of visits to the local QR ticket office. Something about the check in/out being on the same calendar day caused problems.
Nov 1, 2017, 2:34 am
#613
Join Date: Mar 2012
Location: TUS
Programs: DL EK QR TK
Posts: 112
In the wiki it states
"V. To book STPC
•Update PNR with passport number and nationality (tickets need to be issued).
•Contact Qatar Airways, providing credit card number including expire date and CVC code."
Where do you enter your PNR and passport number to book a stopover hotel? These instructions are confusing. Is there a link? Can you just book a room on arrival? I've searched everywhere. I still have no clue how to book the complimentary room without calling a toll free number.
I have a one-way ticket from lax-ktm with a 10 hour layover. Ticket class N. Booked this ticket almost a year ago.
"V. To book STPC
•Update PNR with passport number and nationality (tickets need to be issued).
•Contact Qatar Airways, providing credit card number including expire date and CVC code."
Where do you enter your PNR and passport number to book a stopover hotel? These instructions are confusing. Is there a link? Can you just book a room on arrival? I've searched everywhere. I still have no clue how to book the complimentary room without calling a toll free number.
I have a one-way ticket from lax-ktm with a 10 hour layover. Ticket class N. Booked this ticket almost a year ago.
Nov 1, 2017, 5:37 am
#614
Join Date: Apr 2012
Posts: 3,944
SKOOBDO one of the buttons on Manage My Booking (MMB) will allow you to enter passport information if it is required.
With an N ticket class you may have difficulty qualifying for the 'Directional ticket vale' rule. What you paid for your ticket consists of two parts:- the actual airfare and the taxes and fees. On your E-ticket you will find the airfare and all the taxes and fees are itemised. Take the airfare and the value for Fuel surcharges the YQ entry. Divide these by two, for a return ticket, and then by the number of passengers on the ticket. If the result is less than USD400 you do not qualify for free STPC.
Note that you cannot choose your hotel, QR assign you to a hotel.
You should contact QR by e-mail, either your local reservations office or DOH.
With an N ticket class you may have difficulty qualifying for the 'Directional ticket vale' rule. What you paid for your ticket consists of two parts:- the actual airfare and the taxes and fees. On your E-ticket you will find the airfare and all the taxes and fees are itemised. Take the airfare and the value for Fuel surcharges the YQ entry. Divide these by two, for a return ticket, and then by the number of passengers on the ticket. If the result is less than USD400 you do not qualify for free STPC.
Note that you cannot choose your hotel, QR assign you to a hotel.
You should contact QR by e-mail, either your local reservations office or DOH.
Nov 1, 2017, 4:34 pm
#615
Join Date: Mar 2012
Location: TUS
Programs: DL EK QR TK
Posts: 112
SKOOBDO one of the buttons on Manage My Booking (MMB) will allow you to enter passport information if it is required.
With an N ticket class you may have difficulty qualifying for the 'Directional ticket vale' rule. What you paid for your ticket consists of two parts:- the actual airfare and the taxes and fees. On your E-ticket you will find the airfare and all the taxes and fees are itemised. Take the airfare and the value for Fuel surcharges the YQ entry. Divide these by two, for a return ticket, and then by the number of passengers on the ticket. If the result is less than USD400 you do not qualify for free STPC.
Note that you cannot choose your hotel, QR assign you to a hotel.
You should contact QR by e-mail, either your local reservations office or DOH.
With an N ticket class you may have difficulty qualifying for the 'Directional ticket vale' rule. What you paid for your ticket consists of two parts:- the actual airfare and the taxes and fees. On your E-ticket you will find the airfare and all the taxes and fees are itemised. Take the airfare and the value for Fuel surcharges the YQ entry. Divide these by two, for a return ticket, and then by the number of passengers on the ticket. If the result is less than USD400 you do not qualify for free STPC.
Note that you cannot choose your hotel, QR assign you to a hotel.
You should contact QR by e-mail, either your local reservations office or DOH.
I coincidentally received an offer for a premium upgrade via email today before reading your response. I accepted the upgrade. So, at least if I can't get a hotel, I can hang out in the business class lounge awhile.
Thanks for taking the time to answer my question.