I've been very impressed with Qantas of late...

Recently returned from an 8 day trip to New Zealand where I (of course) flew Jetconnect (Qantas New Zealand) domestically. Had a number of very positive flights (the crew were a credit QF) and a 3 hour delay into ZQN which was handled extremely well (regular comprehensive updates, even a few from the Captain as well).

Emailed Qantas (via the Feedback form -"Your Experience With Qantas" / "Inflight") just yesterday (5/12) and was extremely impressed to get a lovely phone call from Qantas about 20mins ago - The lovely lady even apologised saying she hope she didn't wake me and apologised for calling so early (09.40AM here - Nice of her to be considerate, not sure I would call that �early� though!).

A good friend of mine used the same feedback form on Qantas.com to point QF to a number of inconsistencies and mistakes on their website, to receive a reply about 1.5hrs after lodging the feedback.

Has anyone else been noticing a quicker response time and that Qantas is now responding through phone calls? (I rarely get emailed anymore!).

Interested to hear your thoughts...

Regards

Personally I don't see the need for a phone call, I mean what did she really say "Thanks for your feedback, glad you had a great experience" ?

While fast feedback/response times are appreciated as they are rarely encountered, what was the point of her call ?

Nope. I usually get an email response, which varies between few hours or few days later.

She probably had some time to do it and realised small nice things like this will keep the OP loyal.

Have to agree with AndDee. While I would say QF are usually pretty good at getting back to my questions via email which I prefer, I don't see the need for a phone call. I wonder had the OP's experience been a negative one would they have been so quick to ring.

No phone calls.
I have had an email response in a few hours and a letter regarding positive feedback regarding Jetconnect crews that arrived a week, from Australia, after I sent the feedback.
Overall I think they do a good job but would only expect a call if I had a problem that would have required more information or personal contact.

I've had both phone calls and emails - generally within a few days. Nothing recent though (no need to).