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Qantas Feedback - Quick Response Time
I've been very impressed with Qantas of late...
Recently returned from an 8 day trip to New Zealand where I (of course) flew Jetconnect (Qantas New Zealand) domestically. Had a number of very positive flights (the crew were a credit QF) and a 3 hour delay into ZQN which was handled extremely well (regular comprehensive updates, even a few from the Captain as well). Emailed Qantas (via the Feedback form -"Your Experience With Qantas" / "Inflight") just yesterday (5/12) and was extremely impressed to get a lovely phone call from Qantas about 20mins ago - The lovely lady even apologised saying she hope she didn't wake me and apologised for calling so early (09.40AM here :eek: - Nice of her to be considerate, not sure I would call that “early” though!). A good friend of mine used the same feedback form on Qantas.com to point QF to a number of inconsistencies and mistakes on their website, to receive a reply about 1.5hrs after lodging the feedback. Has anyone else been noticing a quicker response time and that Qantas is now responding through phone calls? (I rarely get emailed anymore!). Interested to hear your thoughts... Regards |
Personally I don't see the need for a phone call, I mean what did she really say "Thanks for your feedback, glad you had a great experience" ?
While fast feedback/response times are appreciated as they are rarely encountered, what was the point of her call ? |
Nope. I usually get an email response, which varies between few hours or few days later.
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Originally Posted by AndDee
(Post 6799145)
Personally I don't see the need for a phone call, I mean what did she really say "Thanks for your feedback, glad you had a great experience" ?
While fast feedback/response times are appreciated as they are rarely encountered, what was the point of her call ? |
Have to agree with AndDee. While I would say QF are usually pretty good at getting back to my questions via email which I prefer, I don't see the need for a phone call. I wonder had the OP's experience been a negative one would they have been so quick to ring.
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No phone calls.
I have had an email response in a few hours and a letter regarding positive feedback regarding Jetconnect crews that arrived a week, from Australia, after I sent the feedback. Overall I think they do a good job but would only expect a call if I had a problem that would have required more information or personal contact. |
I've had both phone calls and emails - generally within a few days. Nothing recent though (no need to).
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