I've been very impressed with Qantas of late...

Recently returned from an 8 day trip to New Zealand where I (of course) flew Jetconnect (Qantas New Zealand) domestically. Had a number of very positive flights (the crew were a credit QF) and a 3 hour delay into ZQN which was handled extremely well (regular comprehensive updates, even a few from the Captain as well).

Emailed Qantas (via the Feedback form -"Your Experience With Qantas" / "Inflight") just yesterday (5/12) and was extremely impressed to get a lovely phone call from Qantas about 20mins ago - The lovely lady even apologised saying she hope she didn't wake me and apologised for calling so early (09.40AM here - Nice of her to be considerate, not sure I would call that “early” though!).

A good friend of mine used the same feedback form on Qantas.com to point QF to a number of inconsistencies and mistakes on their website, to receive a reply about 1.5hrs after lodging the feedback.

Has anyone else been noticing a quicker response time and that Qantas is now responding through phone calls? (I rarely get emailed anymore!).

Interested to hear your thoughts...

Regards