Qantas website problems?
Jan 18, 2006 | 3:03 am
#1
Original Poster
Join Date: Nov 2005
Programs: Qantas Club Gold
Posts: 110
Qantas website problems?
It is about 9.00pm and I am trying to book some domestic trips on the Qantas website however continue to get a "The page cannot be displayed" error after inputting all the details. The Qantas home page is okay, just both the Red E-Deals booking page and the booking facility on the home page both come up with the same error.
Anyone else experiencing this?
Anyone else experiencing this?
Jan 18, 2006 | 3:11 am
#2
Join Date: Dec 2004
Location: London
Posts: 6,303
Yep site is borked for booking flights and reviewing previously booked flights. Award bookings still look ok.
The issue is that a transaction server called "book.qantas.com.au" is not responding.
It's not even in the DNS, so your computer can't find it.
I don't recall "book.qantas.com.au" being used before for bookings. Has IT been making more changes without proper testing again?
The issue is that a transaction server called "book.qantas.com.au" is not responding.
It's not even in the DNS, so your computer can't find it.
I don't recall "book.qantas.com.au" being used before for bookings. Has IT been making more changes without proper testing again?
Last edited by Aus_Mal; Jan 18, 2006 at 3:16 am Reason: additional info
Jan 18, 2006 | 4:03 am
#3
Join Date: Dec 2004
Location: London
Posts: 6,303
As a workaround while the IT boys are probably playing "Who's gonna tell the boss" and rapidly trying to propogate a DNS entry across the Internet:
The change that seems to have been made is the migration of booking services from the application server http://wftc3.e-travel.com/ to http://book.qantas.com.au/
When the booking fails, simply replace http://book.qantas.com.au/ in the URL bar with http://wftc3.e-travel.com/ and hit enter. Your search will load correctly.
Note this may go totally wrong for you. You take full and any responsibility for anything that goes wrong with the booking
The change that seems to have been made is the migration of booking services from the application server http://wftc3.e-travel.com/ to http://book.qantas.com.au/
When the booking fails, simply replace http://book.qantas.com.au/ in the URL bar with http://wftc3.e-travel.com/ and hit enter. Your search will load correctly.
Note this may go totally wrong for you. You take full and any responsibility for anything that goes wrong with the booking
Jan 18, 2006 | 8:30 am
#7
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
Note to QF
It may be the middle of the night in Sydney, but it isn't the middle of the night in the UK.
And I now have DJ's fares in front of me, as they weren't that bad a way of flying when I had to do it last time.
And I now have DJ's fares in front of me, as they weren't that bad a way of flying when I had to do it last time.
Jan 18, 2006 | 2:07 pm
#8
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
Jan 20, 2006 | 12:46 am
#9
Join Date: Dec 2004
Location: London
Posts: 6,303
They've migrated the site back to book.qantas.com.au and all seems to be working properly.
This time they have a DNS entry that resolves and all!
For the techos amongst us, they seem to be Akami load balancing for this site. For the non-techs it means they should have better performance and speedier results due to them having many copies of the site around the world.
This time they have a DNS entry that resolves and all!
For the techos amongst us, they seem to be Akami load balancing for this site. For the non-techs it means they should have better performance and speedier results due to them having many copies of the site around the world.
Jan 20, 2006 | 1:22 am
#10
Join Date: Feb 2004
Location: Perth, WA, Australia
Programs: QF Gold, VA Plat, IHG Plat Amb, LCAH Gold, Hilton Diamond
Posts: 3,934
Originally Posted by Aus_Mal
They've migrated the site back to book.qantas.com.au and all seems to be working properly.
This time they have a DNS entry that resolves and all!
For the techos amongst us, they seem to be Akami load balancing for this site. For the non-techs it means they should have better performance and speedier results due to them having many copies of the site around the world.
This time they have a DNS entry that resolves and all!
For the techos amongst us, they seem to be Akami load balancing for this site. For the non-techs it means they should have better performance and speedier results due to them having many copies of the site around the world.
Jan 20, 2006 | 3:08 am
#11
Join Date: Jan 2004
Location: Jersey, CI
Posts: 1,102
Originally Posted by Aus_Mal
They've migrated the site back to book.qantas.com.au and all seems to be working properly.
This time they have a DNS entry that resolves and all!
For the techos amongst us, they seem to be Akami load balancing for this site. For the non-techs it means they should have better performance and speedier results due to them having many copies of the site around the world.
This time they have a DNS entry that resolves and all!
For the techos amongst us, they seem to be Akami load balancing for this site. For the non-techs it means they should have better performance and speedier results due to them having many copies of the site around the world.
Drew
Jan 20, 2006 | 7:06 am
#12
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
Originally Posted by Aus_Mal
They've migrated the site back to book.qantas.com.au and all seems to be working properly.
This time they have a DNS entry that resolves and all!
For the techos amongst us, they seem to be Akami load balancing for this site. For the non-techs it means they should have better performance and speedier results due to them having many copies of the site around the world.
This time they have a DNS entry that resolves and all!
For the techos amongst us, they seem to be Akami load balancing for this site. For the non-techs it means they should have better performance and speedier results due to them having many copies of the site around the world.
This morning (UK time), there were still some odd pages that didn't come up when links were clicked on, but it's good that most of the functionality is back.
Jan 20, 2006 | 7:20 am
#13
Join Date: Dec 2004
Location: London
Posts: 6,303
Originally Posted by Globaliser
Does this apply to the entire QF site, or just the booking side? The time taken to get stuff from the QF site when over on this side of the world has always irritated me a bit. I know the problem doesn't lie in the QF site itself, as it's lightning fast when I'm in Australia.
This morning (UK time), there were still some odd pages that didn't come up when links were clicked on, but it's good that most of the functionality is back.
This morning (UK time), there were still some odd pages that didn't come up when links were clicked on, but it's good that most of the functionality is back.
The entire site uses load balancing / redundancy technology through "Akamai". Which theoretically means you should get good performance from the Qantas site no matter where you are in the world or how busy the site is.
If you really want to read up about the technology used: http://www.akamai.com/en/html/servic..._services.html
Now of course that probably depends on what sort of $$ Qantas pays for the service.
Generally slowness can be at various locations on the net. I'm not sure how fast the QF site loads in the UK. Will have to give it a try when I'm over there in 2 months!
