Heathrow - Terminal 5
Oct 23, 2011, 2:21 pm
#61
Join Date: Oct 2011
Location: Sussex
Programs: QF BAEC [Gold]
Posts: 536
I too have used Qantas Club access to T5 lounges when flying on BA tkt and metal as recentlly as July and August 2001, thoough I was challenged on the August return out of Geneva, which is still a BA (rather than 3rd party) lounge AFAIK.
I would be interested to know if the rules have changed, as not a word from Qantas on the subject, and given the changes to London/Australia BA/QF flights after March next year, this seems very relevant.
I would be interested to know if the rules have changed, as not a word from Qantas on the subject, and given the changes to London/Australia BA/QF flights after March next year, this seems very relevant.
Oct 23, 2011, 3:52 pm
#62
Join Date: Feb 2006
Location: NUE,MUC,INN,FDH
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I will ask the lounge dragons next week. As I am Plat I do not care in the moment, but my wife maybe stuck with the QF-Club when I fail to requalify for PG...
Oct 24, 2011, 12:17 am
#63
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Location: Melbourne
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It seems to be true - Galleries are not Terraces
I have made a direct enquiry myself on behalf of "a friend ".
It took two days but I received the (becoming) standard reply regarding Galleries not being part of the agreement. Also was this:
I replied back with the following:
About 20 minutes later I received a telephone call with further advice. To paraphrase:
I finished the call with a comment that such a quibble over naming of lounges in relation make Qantas Club membership virtually useless for BA flights to Europe and represented a severe reduction in value.
It took two days but I received the (becoming) standard reply regarding Galleries not being part of the agreement. Also was this:
...The only exception to this arrangement is at Terminal 3 at Heathrow, where Qantas has a separate arrangement with British Airways to allow Qantas Club members departing on a Qantas service to access to the British Airways Galleries lounge at T3. ...
... Until recently my friend was quite able to access the Galleries lounges at LHR T5 using his Qantas Club membership before flying on BA flights to Europe.
This had been the case since T5 opened.
So this appears to have been a change in policy. If so, can you please confirm when this indeed changed. ...
This had been the case since T5 opened.
So this appears to have been a change in policy. If so, can you please confirm when this indeed changed. ...
- QP membership based access to T5 Galleries has never been a benefit.
- For those QP members that has been allowed access to T5 Galleries, they should not have been permitted entry.
- This non access is now being enforced.
Last edited by serfty; Oct 24, 2011 at 12:29 am
Oct 24, 2011, 2:11 am
#64
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
I have made a direct enquiry myself on behalf of "a friend ".
It took two days but I received the (becoming) standard reply regarding Galleries not being part of the agreement. Also was this:
I replied back with the following:About 20 minutes later I received a telephone call with further advice. To paraphrase:
I finished the call with a comment that such a quibble over naming of lounges in relation make Qantas Club membership virtually useless for BA flights to Europe and represented a severe reduction in value.
It took two days but I received the (becoming) standard reply regarding Galleries not being part of the agreement. Also was this:
I replied back with the following:About 20 minutes later I received a telephone call with further advice. To paraphrase:
- QP membership based access to T5 Galleries has never been a benefit.
- For those QP members that has been allowed access to T5 Galleries, they should not have been permitted entry.
- This non access is now being enforced.
Oct 24, 2011, 2:46 am
#66
Join Date: Sep 2011
Location: On the beach
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Oct 24, 2011, 2:51 am
#67
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This has some similarities to the withdrawal of domestic Qantas Clubs in New Zealand. While there was, perhaps, no contractual right to expect availability to continue, the withdrawal emasculated the value of Qantas Club for New Zealand-based members even if they would in theory continue to enjoy benefits when travelling in Australia or some overseas places.
In the same way, this nomenclature-based withdrawal of benefit emasculates the value of Qantas Club for UK-based members.
Oct 24, 2011, 4:21 am
#68
Join Date: Oct 2010
Location: NSW
Programs: QF P1 + LTG VA Plat, AA nothing, HH Diamond, Hyatt Diamond
Posts: 769
Unbelievable, the rest of what I want to say would be unprintable.
QFF management clearly have their head stuck where the sun don't shine.
Hope it comes back to bite them
QFF management clearly have their head stuck where the sun don't shine.
Hope it comes back to bite them
Oct 24, 2011, 4:30 am
#69
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Oct 24, 2011, 4:39 am
#70
Join Date: Oct 2010
Location: NSW
Programs: QF P1 + LTG VA Plat, AA nothing, HH Diamond, Hyatt Diamond
Posts: 769
I was at a lunch with QFF and AFF members in Sydney Rockpool 2 weeks ago and wish I had known about this then, would have made an interesting conversation
Oct 24, 2011, 5:12 am
#71
Join Date: Feb 2004
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Oct 24, 2011, 5:20 am
#72
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I guess the web site is not explicit.
It states access to BA lounges ("terraces"/"Business") before BA flights.
It does not state NO access to BA Galleries lounges before BA flights.
It states access to BA lounges ("terraces"/"Business") before BA flights.
It does not state NO access to BA Galleries lounges before BA flights.
Oct 24, 2011, 5:57 am
#73
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It isn't positively misleading, in the sense of saying (by way of hypothetical example) that you have access to CX lounges before CX flights when there is no such arrangement.
But it is misleading by silence, because the website currently gives the impression (particularly to long-standing Qantas Club members) that there is in general access to British Airways lounges, and the qualification that they be Terraces or Executive Club lounges is by way of clarification that, for example, this does not include the Concorde Rooms at LHR and JFK.
If Qantas' profferred explanation reflects the reality, the true position is that there is now only access to a few British Airways lounges which have not yet been updated to the current lounge standard, and that as the updating process continues there will be progressively fewer lounges to which Qantas Club will give access.
Qantas ought to make that clear to avoid misleading by silence.
But it is misleading by silence, because the website currently gives the impression (particularly to long-standing Qantas Club members) that there is in general access to British Airways lounges, and the qualification that they be Terraces or Executive Club lounges is by way of clarification that, for example, this does not include the Concorde Rooms at LHR and JFK.
If Qantas' profferred explanation reflects the reality, the true position is that there is now only access to a few British Airways lounges which have not yet been updated to the current lounge standard, and that as the updating process continues there will be progressively fewer lounges to which Qantas Club will give access.
Qantas ought to make that clear to avoid misleading by silence.
Oct 24, 2011, 6:29 am
#75
Join Date: Jan 2007
Posts: 4,709
Very sad news indeed. If QF is actually doing this, they really should update their website as well as the QC T's & C's to clearly state that 'Galleries' lounges are not part of the agreement now that they form the majority of BA lounges both in the UK as well as across the world.