jlr4travel

The sense of entitlement, power and police-state control that some TSA agents have exhibited in airports of late is ridiculous and unacceptable.

We should keep the airlines in the loop. If we choose other airports, presumably, we'll choose other airlines. (I.e. I fly UA out of ORD but SW or other low cost carrier out of MDW). That's lost revenue due to poor TSA behavior. Maybe they'd be inclined to put pressure on the system as well.

This won't get solved from a few complaining frequent fliers. We need all stakeholders involved in the clean-up

XGSC

This is not acceptable on many levels. I would include, your congressman, Senator, state assembly and the Govenor.
TSA can't "confiscate" items, nor can it deny you boarding. Hopefully, you retreived your tools.

X

svenskaflicka

I am from Boston and I am ashamed to say so. This treatment you received was by low life flunkies who have no power anywhere else in their lives, so they go to work and puff up to compensate. They are taking their whole miserable lives to work with them and know that they won't be held accountable. I would have sent correspondence to every major news network and newspaper in the country. Heck, I would even have gotten Geraldo in on it. He loves sensationalism and would have eaten this story for breakfast.

Stories like yours just eat at me. I am always so careful when going through security, but if I encountered a bunch of idiots like you did, I would have hit the roof. It takes an awful lot to make me mad, but when I do watch out. I applaud you for keeping your cool. I have a feeling not many of us here could have.

muddy

Well, there you have it ... what you experienced was an enhanced screening procedure ... lol ... I love form letter responses ...

Seriously though, its incredible that people would act like this when they know they are being filmed ... it would be nice if you could somehow get a clip to send to the media ... is the video available under the FOIA?

versus

I wonder if he gets home and beats his wife aswell..

As mentioned, top effort on remaining composed.

Are you going to take the matter further? I sure hope so..

thegeneral

Not a bad letter. You kept your tone civil and there's no excuse for someone swearing at you no matter what you did or didn't do. I'd split up the first paragraph into a few of them as reading one large text blob isn't easy. You do use I quite a bit in there. You should also end by asking to have someone contact you about this. Letters of complain should have a call to action.

I do have one question to ask you. Did you bother to ask for a supervisor? These things can be dealt with to some degree where the screening happens.

It is funny to hear the outrage of people on here suggesting that letters be written to congress and CNN should be involved. I had someone cut me off in traffic the other day. Perhaps I should give the New York Times a buzz. The TSA people weren't right here, but it's not like the guy was forcibly body cavity searched. All in all, he didn't get to take his tool through security and he was delayed a whopping 10 minutes.

ylwae

That question was answered over a year ago in the thread--the offending TSO apparently was the supervisor.

Do you really believe that a random unknown cutting you off is analogous to deliberate antagonism by a belligerent, foul-mouthed government employee?

N830MH

Yes, MHT is nicest people being there. I was there in MHT several times visits my brother. I always saw old people being still working at checkpoint after TSA is takeover old folks. That's why I was there in MHT for 4 times some long time ago back in 2000-2001. I remember that was very nicest people at entire airports. It doesn't have anything a common problems from security.

TerminalBliss

While I absolutely agree that the TSO's alleged behavior is inexcusable, I'm curious just what exactly calling an LEO and seeking to have a police report filed would have accomplished? Generally, a crime has to occur for an official report (excluding "courtesy" reports for those jurisdictions that do them) to be filed. Bad behavior and attrocious customer service don't generally meet the elements of a crime. The OP choosing instead to display his class and intelligence in the form of a complaint letter was a far better venue. Furthermore, it didn't waste an LEO's time and taxpayer dollars dealing with an issue without a nexus to any crime.

TB

LessO2

There have been several instances reported in this forum where an LEO was called over to intimidate a passenger without a crime having been committed.

Do you care to comment about the class and intelligence of the TSAers who do that?

oneant

Careful. You're coming dangerously close to the "But they did it first!" defense. If it's wrong for the TSA to do it, but we do it too, then what sort of a leg do we have to stand on when berating them?

LessO2

The TSA thrives on intimidation to hammer their point home to Ma and Pa Kettle.

I see what you're saying, but it's not as you allude to. Just leveling out the playing field.