... Again, we deeply regret any inconvenience or discomfort you may have suffered as a result of enhanced screening procedures ...
Well, there you have it ... what you experienced was an enhanced screening procedure ... lol ... I love form letter responses ...
Seriously though, its incredible that people would act like this when they know they are being filmed ... it would be nice if you could somehow get a clip to send to the media ... is the video available under the FOIA?