Has Anyone Used the New Global Entry RFID Card as ID for TSA ID Check?
Jan 23, 2012, 1:14 pm
#136
Join Date: Mar 2004
Location: Greensboro, NC, USA
Posts: 100
After my problems at RDU around the Holidays I wrote {name deleted in accordance with FT Policy, but it's on the complaint form}, TSA's Customer Support and Quality Improvement Manager for RDU and satellite airports. I was pleasantly surprised to receive a focused, topical and professional response, acknowledging that the TDC and STSO I ran into erred, needed some additional training, assuring me that TSA-RDU had inserviced their people on Global Entry ID's, and to let them know if there were any more problems. Perhaps this helped the previous poster in their recent experience.
Gradually, we get things done . . .
Gradually, we get things done . . .
Jan 23, 2012, 1:58 pm
#137
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,606
Just had my GE interview at IAH and had the nicest young BCE officer. Everything went fine and I asked if he could answer a few questions. "Sure, go for it!" he said. So I asked if the GE card was a valid government issued ID as far as security screening with the TSA as I travel through different airports. He replied it most certainly was and I mentioned that I had heard that some TSA agents would accept it and some not. He rolled his eyes 
and said, "What can I say? You are dealing with the TSA and everyone knows they are the least trained folks in the system! Try using it and if they won't accept it ask for a supervisor and keep moving it up the chain of command!"
^
and said, "What can I say? You are dealing with the TSA and everyone knows they are the least trained folks in the system! Try using it and if they won't accept it ask for a supervisor and keep moving it up the chain of command!"^
Many of my preferred airports are starting to receive more NoS.. Getting harder to SDOO
Which checkpoint?
After my problems at RDU around the Holidays I wrote {name deleted in accordance with FT Policy, but it's on the complaint form}, TSA's Customer Support and Quality Improvement Manager for RDU and satellite airports. I was pleasantly surprised to receive a focused, topical and professional response, acknowledging that the TDC and STSO I ran into erred, needed some additional training, assuring me that TSA-RDU had inserviced their people on Global Entry ID's, and to let them know if there were any more problems. Perhaps this helped the previous poster in their recent experience.
Gradually, we get things done . . .
Gradually, we get things done . . .
Jan 23, 2012, 5:41 pm
#139
Formerly known as CollegeFlyer
Join Date: Jan 2004
Location: JRA
Programs: UA 1K MM, AA PLT, Hyatt Diamond, Marriott Gold, Hertz 5*
Posts: 6,716
Use my GE card this weekend for the PDX DO.
LGA: Checker accepted it, and asked what "Global Entry" was for as she was signing my BP, noting that she had seen a few of them recently.
PDX: Checker looked at it funny, ran the backlight over it looking for a hologram, and then signed my MP with no comment.
LGA: Checker accepted it, and asked what "Global Entry" was for as she was signing my BP, noting that she had seen a few of them recently.
PDX: Checker looked at it funny, ran the backlight over it looking for a hologram, and then signed my MP with no comment.
Jan 24, 2012, 8:02 am
#140
Join Date: Sep 2011
Location: New York, NY
Programs: Delta PM, Starwood Gold
Posts: 114
Past Friday at JFK T2: Recognized the card, then asked for a second form of ID. I was in a rush and didn't fight it.
Then later that day at BOS Terminal A - Did not recognize card, claimed it was not valid, asked for a supervisor to review. 2 Striper showed up and did not recognize it either, but then took my ID and Boarding pass to 'the office' where it was verified as OK.
Lack of training
Then later that day at BOS Terminal A - Did not recognize card, claimed it was not valid, asked for a supervisor to review. 2 Striper showed up and did not recognize it either, but then took my ID and Boarding pass to 'the office' where it was verified as OK.
Lack of training
Feb 3, 2012, 9:03 am
#141
Join Date: Jul 2007
Programs: HH Diamond
Posts: 221
PHL A west 29-Jan-12 ... basically the checkpoint downstairs from the arrival hall. The agent asked a supervisor who said right away it was OK and being used by many frequent travelers, then asked me if I travel a lot as if looking for me to confirm that -- I said yes, of course.
BTW, my first use of GE on my International return yesterday went very well. I sailed right through. Love it!
BTW, my first use of GE on my International return yesterday went very well. I sailed right through. Love it!
Apr 20, 2012, 7:49 pm
#142
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Then later that day at BOS Terminal A - Did not recognize card, claimed it was not valid, asked for a supervisor to review. 2 Striper showed up and did not recognize it either, but then took my ID and Boarding pass to 'the office' where it was verified as OK.
Lack of training
Lack of training
I will try again in PDX on Monday.
Apr 20, 2012, 8:56 pm
#143
Join Date: Aug 2006
Location: RSW
Programs: UA 1k, LT Hilton Diamond, Marriott Plat, AA 1MM
Posts: 245
"Has Anyone Used the New Global Entry RFID Card as ID for TSA ID Check?'
Today at GSP (Greenville/Spartanburg) the Document Checker would not except the Global Entry and wanted another form of ID.
I told her it was in her Document book but she refused to look because she had never seen this ID. I asked for a supervisor and when she arrived she was stumped too, until I said it was with the NEXUS ID in the book.
She saw it in the book and finally said that they had never seen one in GSP and OKed my entry.
It's sad that they don't even know their own rules on ID!
Today at GSP (Greenville/Spartanburg) the Document Checker would not except the Global Entry and wanted another form of ID.
I told her it was in her Document book but she refused to look because she had never seen this ID. I asked for a supervisor and when she arrived she was stumped too, until I said it was with the NEXUS ID in the book.
She saw it in the book and finally said that they had never seen one in GSP and OKed my entry.
It's sad that they don't even know their own rules on ID!
Apr 20, 2012, 10:01 pm
#144
Formerly known as CollegeFlyer
Join Date: Jan 2004
Location: JRA
Programs: UA 1K MM, AA PLT, Hyatt Diamond, Marriott Gold, Hertz 5*
Posts: 6,716
"Has Anyone Used the New Global Entry RFID Card as ID for TSA ID Check?'
Today at GSP (Greenville/Spartanburg) the Document Checker would not except the Global Entry and wanted another form of ID.
I told her it was in her Document book but she refused to look because she had never seen this ID. I asked for a supervisor and when she arrived she was stumped too, until I said it was with the NEXUS ID in the book.
She saw it in the book and finally said that they had never seen one in GSP and OKed my entry.
It's sad that they don't even know their own rules on ID!
Today at GSP (Greenville/Spartanburg) the Document Checker would not except the Global Entry and wanted another form of ID.
I told her it was in her Document book but she refused to look because she had never seen this ID. I asked for a supervisor and when she arrived she was stumped too, until I said it was with the NEXUS ID in the book.
She saw it in the book and finally said that they had never seen one in GSP and OKed my entry.
It's sad that they don't even know their own rules on ID!
Apr 21, 2012, 4:35 am
#145
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
That is exactly the time to push the issue. The longer the line, the more unhappy people there are who might start complaining and we can get rid of the TSA nonsense.
Apr 21, 2012, 2:12 pm
#146
Join Date: Aug 2006
Location: RSW
Programs: UA 1k, LT Hilton Diamond, Marriott Plat, AA 1MM
Posts: 245
Apr 21, 2012, 7:44 pm
#148
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
. I normally use my passport card but had forgotten it that time. The picture on my GE card isn't a good picture so I didn't push it at SFO, and I likely won't forget my passport card in the future which has had 100% no issue acceptance.
Apr 21, 2012, 11:00 pm
#149
Formerly known as CollegeFlyer
Join Date: Jan 2004
Location: JRA
Programs: UA 1K MM, AA PLT, Hyatt Diamond, Marriott Gold, Hertz 5*
Posts: 6,716
Thanks!! Based on this information, I will start arguing the point with TSOs now. Previously I was hesitant to do so (although I used the GE card when they didn't put up a fight) because I wasn't sure how to prove that GE was equivalent to a Sentri card (since the Sentri logo is small and on the backside only) to TSOs who have never heard of GE.
Apr 23, 2012, 6:13 pm
#150
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
No problem at PDX today. Maybe Oregon TSA are smarter? Its kind of interesting that airports without global entry recognize the card.