TSA Expands Wounded Warrior Security Program to All Veterans
Jun 11, 2011 | 7:08 pm
#91
FlyerTalk Evangelist
Join Date: May 2009
Location: Grand Cayman
Posts: 18,741
But if you're going to pontificate your philosophy here, then be courageous enough to follow it up with ACTION. I'm genuinely curious to find out what happens.
Jun 11, 2011 | 7:14 pm
#92
Suspended
Join Date: Dec 2003
Posts: 8,389
I screen every bag and every passenger with the utmost attention to detail. I read up on the SOP during my own personal time so that I can remain proficient. I treat every passenger courteously, and if they're having a bad day, I don't let it affect me. I don't let them get under my skin.
I make on-the-spot corrections whenever needed ("behind the woodshed") and I praise officers in public whenever they do something that deserves praise.
That's how I do business.
Jun 11, 2011 | 7:45 pm
#94
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
I am very confident that SATTSO, TSORon, gsoltso and some of the other TSA employees who participate in this forum go the extra mile to help passengers and make their screening experience as stress-free as possible. So I have plenty of room to talk about customer service.
If you want to make the mistake of confusing my personal comments shared here with you and others with how I conduct myself on the job, then you better check those oxygen tanks of yours. They're affecting your thinking.
If you want to make the mistake of confusing my personal comments shared here with you and others with how I conduct myself on the job, then you better check those oxygen tanks of yours. They're affecting your thinking.
Just do not deny that the 20% exists and that they are problems. It might even be 0% at your airports and 75% at some others, I have not done a detailed study, but the average is about 20% that are very, very difficult and stress inducers, not reducers.
