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TSA Expands Wounded Warrior Security Program to All Veterans

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Old Jun 8, 2011 | 5:24 pm
  #46  
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Originally Posted by SATTSO
Hahah depends, define "tender"...

Was trying to figure out if I should fire up the grill or the smoker.
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Old Jun 8, 2011 | 5:26 pm
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Originally Posted by SATTSO
Second, I do agree with a trusted traveler program, but I wonder at the first law suits that are filed when someone doesn't qualify to receive it. Can you say discrimination? Or at least that is what will be alleged. Nonetheless, it will be a welcomed thing for many passenger when it eventually starts.
I don't recall any lawsuits being filed with respect to Global Entry. But there is a clearly defined set of parameters and an ombudsman available. I have my doubts that TSA can implement a process that works as well asGE, but maybe my expectations are low.
But let me make an important comment: I do not know what the program will consist of. I do not know what procedures will be "less" intrusive. I do not know when it will start. Heck, it may only be a few less things, and it wouldn't surprise me if people here don't like what is implemented.
If it will be less intrusive, then I think it stands the chance of being accepted. If it's like CLEAR and just lets one skip the line but leaves current processes in place, then I think it will be a lot harder. If it leave the same intrusiveness for enrollees but makes it worse for non-enrollees then I think you'll see an uproar. JMHO.
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Old Jun 8, 2011 | 5:31 pm
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Originally Posted by Wimpie
Thanks for the link. Contrary to what SATTSO said, it isn't posted in the first post in this thread, it's a hyperlink buried in the article that the first URL in the first post takes you to.

Now that I've read the info on the TSA site, my question is, "What's in it for me?" Or, for that matter, for my Korean-era vet, 84-year old father-in-law, who happens to be travelling in the next 72 hours. Neither one of us is severely injured, so what in that program "recently expanded to all veterans" is going to help me or my FIL to "proceed through security safely and with dignity."

Anybody? Anybody? Buehler? Buehler?
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Old Jun 8, 2011 | 5:55 pm
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Originally Posted by SATTSO
No, I don't think I'm selling you guys short. As I told some people by PM, one reason why I stopped posting publicly for some months was because of the comments threatening violence to TSA employees. This site got out of hand. You may not like what TSA does, but we don't threaten violence against people back in Nov & Dec, like what happened here on more than a few times.

I'm back now because there is an attempt to better regulate this site, and comments such like that are not post. But make no mistake, if I met the average FT member here...well for my safety, I just wouldn't do it.
That's probably not a bad idea given the current situation. In the interest of intellectual honesty you might ask yourself what changed last November that could have caused some people to threaten violence. While the TSA doesn't threaten overt violence they do threaten loss of ability to travel, significant monetary loss and un-called for trips through the legal system. In my neck of the woods, (where the word "revenuer" is still heard on occasion) you'd probably hear the phrase "Y'all started it." While I think offering violence as a solution is pretty foolish you have to admit there is a long history of that in the US.
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Old Jun 8, 2011 | 5:56 pm
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Originally Posted by CUTiger78
Thanks for the link. Contrary to what SATTSO said, it isn't posted in the first post in this thread, it's a hyperlink buried in the article that the first URL in the first post takes you to.

Now that I've read the info on the TSA site, my question is, "What's in it for me?" Or, for that matter, for my Korean-era vet, 84-year old father-in-law, who happens to be travelling in the next 72 hours. Neither one of us is severely injured, so what in that program "recently expanded to all veterans" is going to help me or my FIL to "proceed through security safely and with dignity."

Anybody? Anybody? Buehler? Buehler?
No, its not contrary to what I said. I said the information is in the first post, which is all there. Besides that, without having to click on any link, in the text of the first post is a contact number and an email to contact.

Edit: oh, please define "burried", because to me, a hyperlink that is on the first page, second paragraph, is not burried. Not even close.

Last edited by SATTSO; Jun 8, 2011 at 6:10 pm
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Old Jun 8, 2011 | 6:12 pm
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We've deleted a number of inflammatory and argumentative posts. Those of you OMNI-enabled are advised to start your own threads over there rather than take this discussion any further off topic.

Thanks to the majority of you who follow the community Guidelines & Rules.

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Old Jun 8, 2011 | 6:19 pm
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Originally Posted by Boggie Dog
Was trying to figure out if I should fire up the grill or the smoker.

Hahaha well I liketo think of myself as tough, but I've been told I'm a softy, so... I guess indirect heat, slow cooked. Prepare to be up all night!
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Old Jun 8, 2011 | 7:32 pm
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I'm having a hard time understanding this. SATTSO, you say that the program involves getting wounded veterans through the entire airport process, from taxi to check-in to gate or from gate to taxi. (Emphasis added.)
Originally Posted by SATTSO
I think some of you misunderstand the original purpose of this program (not talking about how it was just expanded), and I actually think that you might agree with it.

This program was originally started by a DOD request to TSA to help wounded warriors through the airport. Too often the airport or airlines failed these men and women. They would be left at the curb by a taxi, in a wheelchair, with their luggage, not able to proceed, no one there to help them, or they would arrive at the gate, no one there with a wheelchair to escort them to get their checked bag, or bring them to a taxi or shuttle service. Some of them had family to help, some did not. Some times the airport and airlines did help, but often there was a wait, and sometimes these men and women missed their flight and had great difficulty just checking in to their flight or headed to where they needed to be after they landed.

For whatever reason, maybe supply and demand, airports only staff a limited number of sky caps, and it simply wasn't enough to meet the needs of our wounded military personal who needed help. So the DOD ask TSA to help. Which is why the "appointment" has to be made so many hours prior to the flight.

If needed, TSA will meet the person at the curb side, help check them in, escort them to the gate. We do things such as carry their luggage, push their chair, etc. Or we often meet them at their gate, help them get their luggage, and help them get a taxi/shuttle to where they need to be.

Regardless of how you feel about TSA, that is federal tax dollars at work to help provide these men and women a valuable service, and I agree with it. The airlines and airport can not always do it, so I have no problem with the federal government stepping in to do it. If you see TSA escorting any military, it is only done so by request.

I have not decided how I feel about extending it to all; I hope it will only be used by those with a medical need. But if it is available to all former military, and they ask, I will help provide it.

There is my 2 cents.
But this link you posted:

Originally Posted by SATTSO
...Which brings you to the TSA web-page:
http://www.tsa.gov/travelers/airtrav...rial_1909.shtm
only talks about the screening checkpoint (emphasis added):
To ensure our military severely injured have a smooth and uneventful screening experience, TSA has partnered with the Department of Defense and have developed a process for our wounded warriors. TSA watch standards are in the Military Severely Injured Center (MSI Center) on a twenty four hour, seven days a week bases to coordinate and assist the military severely injured and their families traveling throughout our airport security checkpoints.

Here is how the process works:
Once flight arrangements are made with the airline, the severely injured service member, their families, individual service severely injured programs, and/or even military treatment facilities & VA hospitals (calling on behalf of the injured service member to be discharged) can call the Operations Centers 24/7 toll-free number (1-888-774-1361) with details of the itinerary.
The caller will be connected to a TSA liaison team member via the Centers care managers.
The TSA liaison person will then notify the appropriate Federal Security Directors at the involved airports to ensure that any security screening required at those affected airports will be conducted by TSA screening experts with respect and dignity in order to make the overall experience for the service member as expeditious and pleasant, as possible.
Nothing in the quoted link (or in the other link you posted) says anything about meeting them at the curb, pushing their wheelchair, collecting their luggage from the carousel, or helping them to their gate.

If you are doing this in SAT, that's great. But it's not what the TSA webpage says the program is about.

Two other points: airports and airlines around the world will provide this service, free of charge, for ANY passenger in a wheelchair (or for people with other movement disabilities, they will provide a wheelchair and this service.) I have used it myself in LAX, DEN and Australian, European and Asian airports before I had hip surgery. Over at the Disability Travel forum there are threads about experiences with wheelchair assistance. It is sometimes a bit confusing and sometimes the airport/airline is not very efficient about it. I had a wheelchair pusher at DEN who didn't speak English, as an example. But I find it hard to believe that SAT is so incompetent that wheelchair-bound veterans are regularly left stranded at the taxi, at the gate, or at check-in, to the point where TSA has to provide this service.

Secondly, if the program is (as you state) about helping wheelchair-bound veterans through the airport and not (as the website says) simply about the checkpoint, it is very odd that the program is being expanded to all veterans. And what happens at SAT to the non-veterans who are in wheelchairs; are they stranded at the taxi with their luggage, too, but TSA doesn't help them? If the program is expanded, wouldn't it make sense to include non-veteran disabled people rather than non-disabled veterans?

Something doesn't add up.
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Old Jun 8, 2011 | 7:32 pm
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Originally Posted by SATTSO
No, its not contrary to what I said. I said the information is in the first post, which is all there. Besides that, without having to click on any link, in the text of the first post is a contact number and an email to contact.

Edit: oh, please define "burried", because to me, a hyperlink that is on the first page, second paragraph, is not burried. Not even close.
Back in post 34, you told Tom, "...your playing a game of semantics." Now I believe it's you playing a game of semantics.

Last edited by essxjay; Jun 8, 2011 at 8:31 pm Reason: pesonalizing
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Old Jun 8, 2011 | 7:59 pm
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Originally Posted by RadioGirl
I'm having a hard time understanding this. SATTSO, you say that the program involves getting wounded veterans through the entire airport process, from taxi to check-in to gate or from gate to taxi. (Emphasis added.)


But this link you posted:



only talks about the screening checkpoint (emphasis added):

Nothing in the quoted link (or in the other link you posted) says anything about meeting them at the curb, pushing their wheelchair, collecting their luggage from the carousel, or helping them to their gate.

If you are doing this in SAT, that's great. But it's not what the TSA webpage says the program is about.

Two other points: airports and airlines around the world will provide this service, free of charge, for ANY passenger in a wheelchair (or for people with other movement disabilities, they will provide a wheelchair and this service.) I have used it myself in LAX, DEN and Australian, European and Asian airports before I had hip surgery. Over at the Disability Travel forum there are threads about experiences with wheelchair assistance. It is sometimes a bit confusing and sometimes the airport/airline is not very efficient about it. I had a wheelchair pusher at DEN who didn't speak English, as an example. But I find it hard to believe that SAT is so incompetent that wheelchair-bound veterans are regularly left stranded at the taxi, at the gate, or at check-in, to the point where TSA has to provide this service.

Secondly, if the program is (as you state) about helping wheelchair-bound veterans through the airport and not (as the website says) simply about the checkpoint, it is very odd that the program is being expanded to all veterans. And what happens at SAT to the non-veterans who are in wheelchairs; are they stranded at the taxi with their luggage, too, but TSA doesn't help them? If the program is expanded, wouldn't it make sense to include non-veteran disabled people rather than non-disabled veterans?

Something doesn't add up.

There is some misunderstanding here: it was designed not for "wheelchair" bound vets, but any disabled vets. Think those with psychological but otherwise no physical impairment. And yes, it seems to be expanded. Why? Sorry, I don't know the answer to that.

And it's not just at SAT. The number and email to set this up is a NATIONAL number. It has NOTHING to do with SAT. NO, absolutely NO one can set this up locally. It must be through that national contact - which works in conjunction with the DOD, and almost always it is the medical facility that sets up the help.

But there is other proof (the national contact SHOULD be proof enough that this is not a SAT thing, it is TSA wide - but people here believe what they want, apparently, regardles of evidence), and that proof are a few other post by members over the months who have posted their disgust that TSA employees would dare meet wounded military at the gates to escort them. Why, some even suggest we looked at flight manifest to find these traveling wounded vets to meet them, unexpected, to puff out our collective TSA chest. Those post are scattered through various threads. You can search and read them, to control what I say. Proof that it happens at other airports besides SAT.

But let me ask you this: what does meeting someone at the gate and helping them collect their luggage and getting them to a taxi/shuttle have to do with "screening"? Answer: nothing. But, to be honest, that is mostly what I have done. And there is a reason for that... Too many times Ive heard from disabled passengers they had little problem getting a sky cap to help them to the gate, it wa their arrival that was the problem, with no one there to meet them.
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Old Jun 8, 2011 | 9:28 pm
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Originally Posted by SATTSO
There is some misunderstanding here: it was designed not for "wheelchair" bound vets, but any disabled vets. Think those with psychological but otherwise no physical impairment. And yes, it seems to be expanded. Why? Sorry, I don't know the answer to that.
It was your quote above, that said:
...left at the curb by a taxi, in a wheelchair, ...
at the gate, no one there with a wheelchair ...
...carry their luggage, push their chair,...
Somehow I got the impression it was wheelchair bound vets. Unless you've got vets with psychological impairment being left on the curb in wheelchairs?

The post you provided - "curb", "taxi", "wheelchair", "gate" "luggage" still doesn't match what the TSA website says which mentions ONLY the checkpoint.
Originally Posted by SATTSO
And it's not just at SAT. The number and email to set this up is a NATIONAL number. It has NOTHING to do with SAT. NO, absolutely NO one can set this up locally. It must be through that national contact - which works in conjunction with the DOD, and almost always it is the medical facility that sets up the help.
I understand from the TSA website that it's a national program. I also understand from that website that it's a national program about getting through the checkpoint. I was giving you the benefit of the doubt that at SAT you were also helping with curbside assistance, pushing wheelchairs, at the gate, since you say you are doing those things. But the TSA website does not give any indication that nationally, TSA is meeting veterans at the curb, pushing wheelchairs, etc.

And as I noted from my own personal experience, the airlines are reasonably proficient about providing wheelchair assistance to anyone, veteran or not, who requests it.
Originally Posted by SATTSO
But there is other proof (the national contact SHOULD be proof enough that this is not a SAT thing, it is TSA wide - but people here believe what they want, apparently, regardles of evidence), and that proof are a few other post by members over the months who have posted their disgust that TSA employees would dare meet wounded military at the gates to escort them. Why, some even suggest we looked at flight manifest to find these traveling wounded vets to meet them, unexpected, to puff out our collective TSA chest. Those post are scattered through various threads. You can search and read them, to control what I say. Proof that it happens at other airports besides SAT.
I searched, I read.

Here's one about whether active military gets searched like everyone else (consensus is, they do.) http://www.flyertalk.com/forum/trave...rched-too.html

Here's another one on the same topic. http://www.flyertalk.com/forum/travel-safety-security/1202637-active-duty-military-pat-downs.html

Ahh, this must be the one you mean: http://www.flyertalk.com/forum/omni-...ard-again.html

It's about TSA providing an "honor guard" to meet the casket of deceased servicemen. I suppose strictly speaking, a deceased serviceman in a coffin is a "wounded" veteran , and an honor guard meeting the flight is "escorting" them , but somehow its not really the same as helping a live but wounded person from the taxi at the curb, pushing their wheelchair, finding their luggage, or taking them to the gate for their next flight.

And here's another one: http://www.flyertalk.com/forum/omni-...e-me-sick.html Same airport, different day, same story. Deceased soldier, casket, honor guard.

I can't find anything where anyone is "disgusted" that you meet live, wounded veterans at their gate. If someone has said that, please feel free to provide a link to the actual thread and post, not just a "someone said somewhere."

Originally Posted by SATTSO
But let me ask you this: what does meeting someone at the gate and helping them collect their luggage and getting them to a taxi/shuttle have to do with "screening"? Answer: nothing. But, to be honest, that is mostly what I have done. And there is a reason for that... Too many times Ive heard from disabled passengers they had little problem getting a sky cap to help them to the gate, it wa their arrival that was the problem, with no one there to meet them.
So are you helping out disabled passengers (veterans and non-veterans alike) because it's a nice thing to do when the airlines can't manage, or is this a formal TSA program for veterans, regardless of whether the airline also has adequate wheelchair pushers?

Last edited by RadioGirl; Jun 8, 2011 at 9:48 pm Reason: Same airport
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Old Jun 8, 2011 | 11:30 pm
  #57  
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Originally Posted by trooper
And it is of course only US veterans....

Think if I wear my medals they'll let me into the program too???
They'll determine that your medals are potential weapons and that you must be a terrorist.
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Old Jun 9, 2011 | 5:20 am
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Originally Posted by RadioGirl
It was your quote above, that said:

Somehow I got the impression it was wheelchair bound vets. Unless you've got vets with psychological impairment being left on the curb in wheelchairs?

The post you provided - "curb", "taxi", "wheelchair", "gate" "luggage" still doesn't match what the TSA website says which mentions ONLY the checkpoint.

I understand from the TSA website that it's a national program. I also understand from that website that it's a national program about getting through the checkpoint. I was giving you the benefit of the doubt that at SAT you were also helping with curbside assistance, pushing wheelchairs, at the gate, since you say you are doing those things. But the TSA website does not give any indication that nationally, TSA is meeting veterans at the curb, pushing wheelchairs, etc.

And as I noted from my own personal experience, the airlines are reasonably proficient about providing wheelchair assistance to anyone, veteran or not, who requests it.

I searched, I read.

Here's one about whether active military gets searched like everyone else (consensus is, they do.) http://www.flyertalk.com/forum/trave...rched-too.html

Here's another one on the same topic. http://www.flyertalk.com/forum/travel-safety-security/1202637-active-duty-military-pat-downs.html

Ahh, this must be the one you mean: http://www.flyertalk.com/forum/omni-...ard-again.html

It's about TSA providing an "honor guard" to meet the casket of deceased servicemen. I suppose strictly speaking, a deceased serviceman in a coffin is a "wounded" veteran , and an honor guard meeting the flight is "escorting" them , but somehow its not really the same as helping a live but wounded person from the taxi at the curb, pushing their wheelchair, finding their luggage, or taking them to the gate for their next flight.

And here's another one: http://www.flyertalk.com/forum/omni-...e-me-sick.html Same airport, different day, same story. Deceased soldier, casket, honor guard.

I can't find anything where anyone is "disgusted" that you meet live, wounded veterans at their gate. If someone has said that, please feel free to provide a link to the actual thread and post, not just a "someone said somewhere."


So are you helping out disabled passengers (veterans and non-veterans alike) because it's a nice thing to do when the airlines can't manage, or is this a formal TSA program for veterans, regardless of whether the airline also has adequate wheelchair pushers?
I used vets in wheelchairs as its the most common I have seen - and because its the mroe than likely the most easily understood by people on this site. I have also helped those with missing limbs, but not in wheelchairs, those with severe burns on their arms/hands, etc. And I have tried to explain all the situations that I have encounted or know about, from them being left at the curb side by cabs without further assistance, to them being left at the gate. However, mostly what I have encounted is meeting them upon arrival at the gate, to help them get their luggage, and bring them to a cab/shuttle. Which, of course, does not include screening at all.

And you are correct, sometimes the airlines are profecient, but to assume that is the standard - well, you may travel more than I, but I have spent more time in airports than you in the last 10 years, and they are far from proficient. I have encounted a multitude of people in distress becasue they could not get assistance with a wheelchair, or someone to carry their bags because they were on crutches. Airports only staff so many sky caps, and at the busier times of the year, they are in greater demand - which means some are left stranded for more than a bit of time.

No, I will not provide links. I don't feel like searching for it. And it does not matter to me if don't believe it, nor can not find it. Regardless, its on this site. They are burried in some threads - as you very well know that these threads take a life of their own, and often what is discussed has NOTHING to do with the title of the thread. My time is a bit more valuable to spend all that time looking through easily a hundred threads over the last 6 to 9 months. You, however, are free to do so, to cruise through every post on here for that time period....

Scratch that, I did a VERY QUICK search on Google (gotta love Francine, the Googling Lawyer), and found this thread from 2007 - where TSA is attacked by some for meeting wounded soldiers at the gate. So you can believe me or not, but there are many more comments like the ones you will read in this thread.... Here is one such comment:

"Funny, that's not what I thought the TSA is for. It is certainly not what my "September 11th Security Fee" moneys are intended for. Now if the local airport authority wants to hire LEO's to do this, so be it. The USO is also an appropriate entity to assist returning soldiers. If the TSA'holes are doing this on their own time, great, but then they should not be in uniform.
What next? TSA carrying the bags of returning sport teams? "


Anothe Quote: "I think the TSA should look for terrorists and bombs, not escort soldiers to the baggage claim area."

Another: " I have a lot of disdain and bad feelings about the TSA. I do not want an organization that terrorizes the average American citizen to buy "public PR" on my tax dollars.

You can all go greet vets all you like, but please don't do it under the guise of "the TSA really cares about you and our soldiers"

Last one I promise: "DO IT ON YOUR OWN TIME, JUST LIKE YOU SHOULD DO THE SOLDIER GREETS ON YOUR OWN TIME, NOT WHILE YOU'RE ON MY (THE TAXPAYERS') DIME."

There were more nasty comments, and some positive ones, too.

Now, this was before my time here at FT. I had not read this thread before (how did you miss it?). So, since I had not read this, yet can claim I have read similar comments up to recent months, the attitude I have described must not have gone away.... hmmmm....

Here is the link to that thread: http://www.flyertalk.com/forum/trave...ing-pax-2.html

All the quote I post were from different memebers, and I didn't even come close to posting them all.


Lastly, the is an official program run JOINTLY between the DOD and DHS/TSA. It is not done because it is "nice". The DOD saw a problem NOT TSA. And the DOD asked TSA/DHS to help. You may think there is no problem obtaining wheelchairs for anyone who needs them (this last Christmas holiday I spent my lunch helping an adult woman and her very elderly grandmother get to the gate when they asked for help becuse there were not enough sky caps - simple fact, there are often not enought), but the truth is, the DOD saw a problem with what was happening.

Now, if you think there are enough sky caps, you should contact the DOD and tell them the wounded soldiers were making up stories about having to wait for assistance, or being left on their own (how do you THINK the DOD found out about it? Someone had to tell them ... @:-) ), but personally, I will trust the wounded military personal that they did have to wait, at multiple airports, on multiple times, enough that it was a national problem.

Whew. Sorry for the long post, but I hope this addressed your concerns.
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Old Jun 9, 2011 | 5:23 am
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Originally Posted by KCK
They'll determine that your medals are potential weapons and that you must be a terrorist.

How would the DOD/TSA/DHS determine that over the phone? Even more so when you have to have official documentation to use this program?
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Old Jun 9, 2011 | 10:57 pm
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Originally Posted by SATTSO
I used vets in wheelchairs as its the most common I have seen - and because its the mroe than likely the most easily understood by people on this site. I have also helped those with missing limbs, but not in wheelchairs, those with severe burns on their arms/hands, etc. And I have tried to explain all the situations that I have encounted or know about, from them being left at the curb side by cabs without further assistance, to them being left at the gate. However, mostly what I have encounted is meeting them upon arrival at the gate, to help them get their luggage, and bring them to a cab/shuttle. Which, of course, does not include screening at all.

...
Scratch that, I did a VERY QUICK search on Google (gotta love Francine, the Googling Lawyer), and found this thread from 2007 - where TSA is attacked by some for meeting wounded soldiers at the gate. ...

[RG: edited for brevity - it's all there in the post above...]

Here is the link to that thread: http://www.flyertalk.com/forum/trave...ing-pax-2.html

...

Lastly, the is an official program run JOINTLY between the DOD and DHS/TSA. It is not done because it is "nice". The DOD saw a problem NOT TSA. And the DOD asked TSA/DHS to help. You may think there is no problem obtaining wheelchairs for anyone who needs them (this last Christmas holiday I spent my lunch helping an adult woman and her very elderly grandmother get to the gate when they asked for help becuse there were not enough sky caps - simple fact, there are often not enought), but the truth is, the DOD saw a problem with what was happening.

...

Whew. Sorry for the long post, but I hope this addressed your concerns.
This is my last try at making what is a pretty simple point.

This current thread started with the concept that there is an official TSA program to help wounded veterans through the security checkpoint. The first post in this thread has several links, and following those links one finds the following (emphasis added, but the text is intact):

Originally Posted by Operation Vets
TSA Expands Wounded Warrior Security Program to All Veterans

Many Paralyzed Veterans of America (Paralyzed Veterans) members have made complaints about problems with airport security, such as being requested to get out of their wheelchairs, remove their shoes, or display personal medical devices. Now an existing Transportation Security Administration (TSA) program for injured service members has recently been expanded to permit all veterans to proceed through security safely and with dignity.

Initially, the TSA worked with the Department of Defense (DOD) to create a program to ease the airport screening process for injured service members. Since 2005, DODs Military Severely Injured Joint Services Operations Center Program has included TSA staff on a 24-hour, 7-day a week basis. When an injured service member provided flight information to the center, TSA staff would guide the passenger through the security process. The TSA liaison officer notified the appropriate federal security director at relevant airports to ensure that any security screening required at those airports would be conducted by TSA screening experts with empathy and respect.
Originally Posted by Paralyzed Veterans of America
TSA Expands Wounded Warrior Security Program to All Veterans

Many Paralyzed Veterans of America (Paralyzed Veterans) members have made complaints about problems with airport security, such as being requested to get out of their wheelchairs, remove their shoes, or display personal medical devices. Now an existing Transportation Security Administration (TSA) program for injured service members has recently been expanded to permit all veterans to proceed through security safely and with dignity.

Initially, the TSA worked with the Department of Defense (DOD) to create a program to ease the airport screening process for injured service members. Since 2005, DODs Military Severely Injured Joint Services Operations Center Program has included TSA staff on a 24-hour, 7-day a week basis. When an injured service member provided flight information to the center, TSA staff would guide the passenger through the security process. The TSA liaison officer notified the appropriate federal security director at relevant airports to ensure that any security screening required at those airports would be conducted by TSA screening experts with empathy and respect.

Recently, this program became available to all veterans, so anyone who has served in the military can take advantage. The veteran or service member should contact the Operations Centers 2472 hours before a confirmed flight at the toll-free number (888) 262-2396 with flight information. The passenger may also email the call center at [email protected] with the itinerary. Callers will be connected to a TSA liaison officer who will notify security officials as described above. The hotline will not be able to assist if the call is more than 72 hours or less than 24 hours before the flight is scheduled to leave before the flight is scheduled to leave.

Several Paralyzed Veterans members have used this program with positive results and good things to say about TSA!
Originally Posted by Rotor News
TSA Expands Wounded Warrior Security Program to All Veterans

An existing Transportation Security Administration (TSA) program for injured service members has recently been expanded to permit all veterans to proceed through security safely and with dignity.

Initially, the TSA worked with the Department of Defense (DOD) to create a program to ease the airport screening process for injured service members. Since 2005, DODs Military Severely Injured Joint Services Operations Center Program has included TSA staff on a 24-hour, 7-day a week basis. When an injured service member provided flight information to the center, TSA staff would guide the passenger through the security process. The TSA liaison officer notified the appropriate federal security director at relevant airports to ensure that any security screening required at those airports would be conducted by TSA screening experts with empathy and respect.

Recently, this program became available to all veterans, so anyone who has served in the military can take advantage. The veteran or service member should contact the Operations Centers 2472 hours before a confirmed flight at the toll-free number 888-262-2396 with flight information. The passenger may also email the call center at [email protected] with their itinerary. Callers will be connected to a TSA liaison officer who will notify security officials as described above. The hotline will not be able to assist if the call is more than 72 hours or less than 24 hours before the flight is scheduled to leave before the flight is scheduled to leave.
Vietnam Veterans of America has exactly the same text as PVA above.

There is also the TSA website itself which I quoted in full in post # 53 above.

ALL of these links describe a program - I'm going to call it Program A - to help veterans get through the security checkpoint. That is ALL that is described in those links. Nothing there at all about help getting from the taxi to check-in, or from the gate to luggage carousel or anything else. The news items listed in the first post and quoted above further say that Program A is being expanded to cover all veterans. That is what the rest of us were discussing at the beginning of this thread.

In post # 17, you told us that
Originally Posted by SATTSO
This program was originally started by a DOD request to TSA to help wounded warriors through the airport.
You went on with examples involving getting from the taxi at the curb, picking up luggage, getting from the gate to a shuttle, and other non-checkpoint related activities. I'm going to call this Program B.

I am not disputing that Program B exists. If you say you are doing those things at SAT, I have no reason to doubt that you are doing those things at SAT. If you say that other airports also have Program B, I have no reason to doubt that either.

I am not arguing whether Program B is worthwhile. (I might do that later, but not in this post.)

But you are claiming that Program A - the topic of this thread - is the same as Program B. And I dispute that conclusion. The entire scope of Program A, as described by every link posted above, is checkpoint processes. It has nothing to do with the other aspects of getting through an airport.

Curiously, the 2007 thread you linked to - describing TSA people meeting veterans at the gate, pushing wheelchairs around the airport, etc - contains exactly the same observation by FliesWay2Much (emphasis mine):

Originally Posted by FliesWay2Much
To be fair, the partnership between the DoD and TSA was a direct result of official and public angst at the way GIs (both injured and uninjured) were being treated by screeners at checkpoints. The DoD was also pretty torqued at the way the TSA at some airports completely screwed up honor guards for GIs making the final trip home on commercial flights (versus those bodies that arrive home via MILAIR). (No, I don't have time to look up specific references, but they are out there.)

The policy that appears on the TSA website was basically dictated to them from the SECDEF's office. It only applies to assistance getting GIs through checkpoints -- not for in-transit or arrival assistance. The TSA was also forced into the policy of providing gate passes to military family members for the asking.

While I admire TSA employees going the extra mile to provide assistance, I suggest there is a perception problem based on some pretty strong opinions expressed here. If I were a local FSD at an airport where a lot of GIs came & went, here is what I would do:

1. Make sure any employee of mine who volunteered did so on their own time and in civilian clothes and did not advertise that they were TSA employees;

2. Consult with airport managers to issue airside badges to volunteers from the local USO, VFW, American Legion, Retiree Affairs Offices at local military bases. Any screeners who wished to volunteer would be put in the rotation with these other folks. There's very little risk doing this, and it puts volunteerism in the hands of those who do it best.

I can't help but to think that the TSA and DHS are exploiting the good intentions of some of their field employees to push some feel-good press out there. The motivation why TSA HQ agreed to provide this support is 180-out from the motivation of individual employees at airports.
Like FW2M, I wonder if there is a comprehension problem. There's an official Program A which says "help wounded servicemen and veterans at the checkpoint" and the local airports are interpreting this as "meet them at the taxi, take them to the gate, push their wheelchair, anything else you can think of."
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