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Thread: TSA Expands Wounded Warrior Security Program to All Veterans
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Old Jun 11, 2011 | 7:14 pm
  #92  
Bart
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Join Date: Dec 2003
Posts: 8,389
Originally Posted by Tom M.
But if you're going to pontificate your philosophy here, then be courageous enough to follow it up with ACTION. I'm genuinely curious to find out what happens.
I do. Every day.

I screen every bag and every passenger with the utmost attention to detail. I read up on the SOP during my own personal time so that I can remain proficient. I treat every passenger courteously, and if they're having a bad day, I don't let it affect me. I don't let them get under my skin.

I make on-the-spot corrections whenever needed ("behind the woodshed") and I praise officers in public whenever they do something that deserves praise.

That's how I do business.
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