First they didn't transfer Ramada points. Then I fought them for my credits. Now my account doesn't exist. GONE. They not only deleted my points, which was 44,000+ but deleted my account! ...? I called them and it is tuff luck charlie 18 months inactivity. Ironically I discovered this while trying to sign on and make reservations. Altough I have earned reward nights with them, I recomend you only use their hotels if you must. I will avoid them. Any other program is better.

Sorry to hear that but did you read the Terms and Conditions when you joined TripRewards? I just looked and it took me about 15 seconds to find the part where an account will be terminated and all points cancelled if there is no activity for 18 months.

Was the Ramada stay before the 18 months were up? If so, send in proof that you stayed and tell them you stayed prior to your account being closed and asking that they reinstate you. If it was after the 18 months, and you actually had no activity in the account (which, by the way, also includes redeeming awards) then you really have no one to blame but yourself.

I am not sure I understand your logic about telling people to avoid a program because they follow their T & C's.

The thing is they completely cancelled my account! My card is garbage, as I now concider this program. Actions like that only will have an affect of alianating customers! And the tough luck attitude of their phone personal shows their lake of concern for their members. From a customer service point of veiw, They should have at least appoligized, restated their policy and reinstated my membership.minus the points. And how would you feel about losing these points? I like 99.9% of the board members here have better things to do then watch my activity that closely. Why not send an eMail warnig of expiration pending? They might just increase buisiness that way!
Question for you: If you can't understand thi logic, and found the agreement in 15 seconds, MAYBE YOU WORK FOR THEM!

I used to have Trip rewards... but my account was also expired. Now I usally stay in Holiday Inn Express (Priority Club).... and points never expire in PCR

Did you or did you not follow the T's and C's?

I find it hard to believe that if you followed the T's and C's, you would be in this predicament.

Who me?

I guess I didn't... but I am happy with PCR right now

I meant the OP.

But, PC is nice. No expirations to worry about.

I can't imagine staying enough at Ramadas to earn an award. Gah.

Although they do make for great review reads at tripadvisor... if you scroll far enough down the list of hotels to find them...

You know, I once lost all my Best Western points due to inactivity for the specified time. I was annoyed--at myself! Can't blame it on anybody but me. That's the rules. I did remark that I thought it was a short amount of time, but, even if I thought that, it didn't change the T&C.

HHonors & Starwood also make points expire after 12-18 months of inactivity.
Regardless of T&Cs, I do believe that customers do deserve a 30-day notice of expiration. IF the OP had received such notice, s/he could have gotten 17,200 FF miles or Amtrak points for 43K TR.

But most of the time we (the Royal we, referring to people at this board) would be glad just to have hotels follow their T&C's, such as in upgraded rooms, amenities, breakfast, extended checkout time. So I have no complaint when they actually do follow them, even if it does hurt me.

That said, it would be nice to have a reminder email when the account is close to being closed. But from the hotel standpoint - this person hasn't stayed with us for 18 months, do we really want to expend manhours on someone not spending money with us. I am not a tech wiz, but I would think the computer system would be able to automatically spit out an email once the last stay was 17 months ago. Just shooting down my own theory, I really don't know why hotels chose to not treat past customers like potential current customers.

But, bottom line, the customer has to know the T&C's and keep track of their own account. Just like if stays do not post or if points are wrong. The customer is the person most interested in his or her own account and needs to act accordingly.