Originally Posted by elloco
First they didn't transfer Ramada points. Then I fought them for my credits. Now my account doesn't exist. GONE. They not only deleted my points, which was 44,000+ but deleted my account! ...? I called them and it is tuff luck charlie 18 months inactivity. Ironically I discovered this while trying to sign on and make reservations. Altough I have earned reward nights with them, I recomend you only use their hotels if you must. I will avoid them. Any other program is better.
Sorry to hear that but did you read the Terms and Conditions when you joined TripRewards? I just looked and it took me about 15 seconds to find the part where an account will be terminated and all points cancelled if there is no activity for 18 months.
Was the Ramada stay before the 18 months were up? If so, send in proof that you stayed and tell them you stayed prior to your account being closed and asking that they reinstate you. If it was after the 18 months, and you actually had no activity in the account (which, by the way, also includes redeeming awards) then you really have no one to blame but yourself.
I am not sure I understand your logic about telling people to avoid a program because they follow their T & C's.