First they didn't transfer Ramada points. Then I fought them for my credits. Now my account doesn't exist. GONE. They not only deleted my points, which was 44,000+ but deleted my account! ...? I called them and it is tuff luck charlie 18 months inactivity. Ironically I discovered this while trying to sign on and make reservations. Altough I have earned reward nights with them, I recomend you only use their hotels if you must. I will avoid them. Any other program is better.