The thing is they completely cancelled my account! My card is garbage, as I now concider this program. Actions like that only will have an affect of alianating customers! And the tough luck attitude of their phone personal shows their lake of concern for their members. From a customer service point of veiw, They should have at least appoligized, restated their policy and reinstated my membership.minus the points. And how would you feel about losing these points? I like 99.9% of the board members here have better things to do then watch my activity that closely. Why not send an eMail warnig of expiration pending? They might just increase buisiness that way!
Question for you: If you can't understand thi logic, and found the agreement in 15 seconds, MAYBE YOU WORK FOR THEM!
Originally Posted by FLOIR
Sorry to hear that but did you read the Terms and Conditions when you joined TripRewards? I just looked and it took me about 15 seconds to find the part where an account will be terminated and all points cancelled if there is no activity for 18 months.
Was the Ramada stay before the 18 months were up? If so, send in proof that you stayed and tell them you stayed prior to your account being closed and asking that they reinstate you. If it was after the 18 months, and you actually had no activity in the account (which, by the way, also includes redeeming awards) then you really have no one to blame but yourself.
I am not sure I understand your logic about telling people to avoid a program because they follow their T & C's.