GHA Discovery - New Program 2021
Sep 20, 2023, 2:42 pm
#362
Join Date: May 2020
Programs: Qatar Plat OW*E, HH Diamond, Hyatt Exp, Marriott Titanium
Posts: 274
I realised I have Titanium status here but never stayed at any of them. But I checked and it doesn't give breakfast or lounge access? Sorry I'm used to being top at the other main 3 which all provide that. So the only real thing is the 2x upgrade?
Sep 20, 2023, 3:56 pm
#363
Join Date: Feb 2020
Location: Perth, AU
Programs: IHG Diamond Ambassador, GHA Titanium
Posts: 29
Enjoy_the_flight
From NH Hotels | GHA DISCOVERY Loyalty - GHA Loyalty Program:
From NH Hotels | GHA DISCOVERY Loyalty - GHA Loyalty Program:
NH DISCOVERY programme is available in more than 350 hotels of these three brands worldwide – NH Collection, NH Hotels and nhow.
Mind that for tier progression NH brands are considered as one brand.
Mind that for tier progression NH brands are considered as one brand.
Sep 20, 2023, 4:00 pm
#364
Join Date: Feb 2020
Location: Perth, AU
Programs: IHG Diamond Ambassador, GHA Titanium
Posts: 29
Some brands, like the Marco Polo, Niccolo Hotels and Pan Pacific, offer free breakfast as additional brand benefit for Titanium members.
Sep 23, 2023, 8:43 am
#366
Join Date: Mar 2007
Location: SFO
Posts: 312
I accumulated a bunch of Discovery $$ over the summer and the website is a little vague as to how to redeem. Is it as simple as applying to the room charges on checkout? Are there limitations on what it can be used for? I would not expect to have much additional beyond the cost of the room for the hotel I'm considering - NH Collection Manhattan.
Sep 23, 2023, 9:33 am
#367
Join Date: Sep 2023
Posts: 1
Early check-in and late check-out comes in handy too. I never had any problems asking for a 4pm late check-out, most of the time they proactively ask me if I needed late check-out during check-in.
Some brands, like the Marco Polo, Niccolo Hotels and Pan Pacific, offer free breakfast as additional brand benefit for Titanium members.
Some brands, like the Marco Polo, Niccolo Hotels and Pan Pacific, offer free breakfast as additional brand benefit for Titanium members.
Last edited by charliemei; Sep 24, 2023 at 9:04 pm Reason: Typo
Sep 23, 2023, 9:45 am
#368
Join Date: May 2010
Programs: Delta Silver, HH Gold, Accor Gold, IHG Platinum
Posts: 5,342
There is promo to stimulate app bookings. However I have noticed the penalty conditions on the GHA app are more strict than on the (NH-) hotel’s own app/website. Is this supposed to be aligned, GHA_Insider ?
Sep 26, 2023, 8:40 am
#369
Join Date: Sep 2012
Location: Dubai
Posts: 54
16 “Number of Brands Stayed” is the total number of different GHA Member Brands stayed in by the Member in the specified period. One note for clarification - the following NH Brands are counted as one single GHA Member Brand for tier calculation purposes: NH Hotels, NH Collection, and nhow Hotels.
Sep 26, 2023, 11:45 pm
#370
Join Date: Sep 2023
Posts: 1
GHA_Insider Hi! I have an upcoming booking at Pan Pacific Melbourne. I made the booking via Agoda. The hotel informed me that "reservations made through third party websites are not eligible for member benefits." Could you please verify if this is true, please? I had decided on staying in Pan Pacific Melbourne because you had previously confirmed on page 19 of this thread that "Stays on OTA bookings do not usually earn D$ or tier credit but the hotels should still give you your tier-level benefits (subject to availability)." Appreciate your kind confirmation, please. Thank you 
Sep 27, 2023, 12:02 am
#371
Company Representative, GHA
Join Date: Nov 2021
Programs: GHA DISCOVERY
Posts: 75
I've had a pretty bad stay at Kempinski Palace Portoroz as a Titanium member. Not that it is a bad hotel actually it's pretty nice but it felt like a non member stay.
- No room upgrade offered as i was told they have black out dates for like half year including summer season although all room categories were available
- No in room welcome amenity
I mean it is a nice hotel and pretty expensive but what is the point of the Loyalty program if you can't get any benefit in that hotel? I wrote the feedback to the hotel survey and all i got is message from manager "hope we would be able to welcome you again", also got an email with survey from GHA about the benefits i received at the hotel and although i rated it almost all as 0 i never heard from anyone back.
- No room upgrade offered as i was told they have black out dates for like half year including summer season although all room categories were available
- No in room welcome amenity
I mean it is a nice hotel and pretty expensive but what is the point of the Loyalty program if you can't get any benefit in that hotel? I wrote the feedback to the hotel survey and all i got is message from manager "hope we would be able to welcome you again", also got an email with survey from GHA about the benefits i received at the hotel and although i rated it almost all as 0 i never heard from anyone back.
Hi ristasm,
Thank you for reaching out to us, and we apologize for any inconvenience during your recent stay at Kempinski Palace Portoroz. The situation you've described is indeed unusual and not aligned with the usual experience we strive to offer our valued guests. We understand your concern and would like to further assist you in resolving this matter. To provide you with the appropriate support, we kindly request you to provide us with your membership number, as this will enable a thorough investigation into your stay details. We're committed to resolving this issue and providing you assistance at the earliest.
Sep 27, 2023, 4:16 am
#372
Company Representative, GHA
Join Date: Nov 2021
Programs: GHA DISCOVERY
Posts: 75
Could you please specify the particular hotel you're referring to? This will help us provide you with more accurate assistance regarding your inquiry.
Sep 27, 2023, 5:30 am
#373
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,841
Sep 27, 2023, 8:45 am
#374
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
It's in the Terms and Conditions:
16 “Number of Brands Stayed” is the total number of different GHA Member Brands stayed in by the Member in the specified period. One note for clarification - the following NH Brands are counted as one single GHA Member Brand for tier calculation purposes: NH Hotels, NH Collection, and nhow Hotels.
16 “Number of Brands Stayed” is the total number of different GHA Member Brands stayed in by the Member in the specified period. One note for clarification - the following NH Brands are counted as one single GHA Member Brand for tier calculation purposes: NH Hotels, NH Collection, and nhow Hotels.
Good that now they put the detail in the T&C
Sep 27, 2023, 7:42 pm
#375
Join Date: Oct 2005
Programs: UA1K, BA GLD
Posts: 227
Amex FHR bookings are eligible stays for the gha benefits?
- Hotel: Kindly note that as the reservation is made with the AMEX benefits, the GHA Discovery benefits will not be applied.
- Me: I am especially worried by your statement that GHA Discovery benefits will not be applied. Does it mean that the stay will not count towards Discovery program?
- Hotel: We would like to apologize for this inconvenience and kindly inform that unfortunately it is not possible to use the benefits from both programs, since they have different policies.
I wonder if you can comment on this conversation? In particular, I am interested, if staying there will count as my third brand (I have stayed at Kempinski and NH Collections this year) and if I will be able to use my D$ to cover incidental charges, though of course an extra upgrade will be approeciated (I am GHA Titanium).