Did I just get a free flight? Never purchased but got PNR in Air China email.
Feb 1, 2019, 12:54 pm
#1
Original Poster
Join Date: Aug 2018
Posts: 51
Did I just get a free flight? Never purchased but got PNR in Air China email.
So I was browsing flights and briefly considered buying an Air China flight. I filled my details on the system but never bought the flight. Hence, my surprise when I got numerous email from Air China that my flight with PNR ****** was eligible for bidding for a business class upgrade.
As you might have guessed, I am just wondering if I landed a free flight somehow. I have checked my statements and can confirm I was not charged for this tickets (actually never went beyond entering passenger names). Also, the Air China lady said she couldn't locate the PNR. So I'm pretty sure its a dud. But I just wanted to ask the experts opinion here.
As you might have guessed, I am just wondering if I landed a free flight somehow. I have checked my statements and can confirm I was not charged for this tickets (actually never went beyond entering passenger names). Also, the Air China lady said she couldn't locate the PNR. So I'm pretty sure its a dud. But I just wanted to ask the experts opinion here.
Feb 1, 2019, 2:20 pm
#2
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
So I was browsing flights and briefly considered buying an Air China flight. I filled my details on the system but never bought the flight. Hence, my surprise when I got numerous email from Air China that my flight with PNR ****** was eligible for bidding for a business class upgrade.
As you might have guessed, I am just wondering if I landed a free flight somehow. I have checked my statements and can confirm I was not charged for this tickets (actually never went beyond entering passenger names). Also, the Air China lady said she couldn't locate the PNR. So I'm pretty sure its a dud. But I just wanted to ask the experts opinion here.
As you might have guessed, I am just wondering if I landed a free flight somehow. I have checked my statements and can confirm I was not charged for this tickets (actually never went beyond entering passenger names). Also, the Air China lady said she couldn't locate the PNR. So I'm pretty sure its a dud. But I just wanted to ask the experts opinion here.
While I don't recall having seen this from Air China, I have for airlines like Spring and Jueyao.
Feb 2, 2019, 2:19 pm
#3
Join Date: Nov 2000
Location: London
Programs: BAEC Silver, Vietnam Airlines Lotusmiles Platinum
Posts: 2,375
This happened to me some years ago with a KLM booking. Lhr to Tokyo (return) in business class. The reservation was online and would even allow me to check in. I had made the booking approximately in April for travel in November.
I advised them that I wouldn't be travelling and requested a refund. At that point I was messaged and asked for proof of payment, which of course I didn't have. I didn't answer that email and never heard any more.
I advised them that I wouldn't be travelling and requested a refund. At that point I was messaged and asked for proof of payment, which of course I didn't have. I didn't answer that email and never heard any more.
Feb 2, 2019, 2:24 pm
#4
Original Poster
Join Date: Aug 2018
Posts: 51
This happened to me some years ago with a KLM booking. Lhr to Tokyo (return) in business class. The reservation was online and would even allow me to check in. I had made the booking approximately in April for travel in November.
I advised them that I wouldn't be travelling and requested a refund. At that point I was messaged and asked for proof of payment, which of course I didn't have. I didn't answer that email and never heard any more.
I advised them that I wouldn't be travelling and requested a refund. At that point I was messaged and asked for proof of payment, which of course I didn't have. I didn't answer that email and never heard any more.
Feb 2, 2019, 2:51 pm
#5
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Feb 4, 2019, 11:03 am
#8
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,848
The OP would never had gotten this far (into the lounge). If prof of payment will be required at check-in, OLCI or at least issue of BP will be blocked until an agent has checked and confirmed your payment/credit card.