Data Privacy Issue
#16




Join Date: Aug 2002
Location: NY
Posts: 7,582
[snip]
I do hope we will be able to identify any actions that may have caused this but let's be reasonable and fair – there are any number of reasons these days that email addresses may be available including some viruses that attack email clients of some of our members thus making available anything in a member's email inbox as addresses.
[snip]
I do hope we will be able to identify any actions that may have caused this but let's be reasonable and fair – there are any number of reasons these days that email addresses may be available including some viruses that attack email clients of some of our members thus making available anything in a member's email inbox as addresses.
[snip]
It's actually not really a data privacy issue, but just another degradation of the FT experience, as far as I can tell.
#17
FlyerTalk Evangelist




Join Date: Mar 2000
Location: West Seattle, WA
Posts: 10,469
(i) Identity and Billing Information
We never make our email list available to companies. All email blasts come directly from us.
We never make our email list available to companies. All email blasts come directly from us.
Registrant:
Internet Brands Inc
909 N Sepulveda Blvd
El Segundo, California 90245
United States
Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Domain Name: IBTRAVELDEALS.COM
Created on: 07-Sep-07
Expires on: 08-Sep-08
Last Updated on: 07-Sep-07
Administrative Contact:
Knapp, Matthew [email protected]
Internet Brands Inc
909 N Sepulveda Blvd
El Segundo, California 90245
United States
13102805223 Fax --
Technical Contact:
Knapp, Matthew [email protected]
Internet Brands Inc
909 N Sepulveda Blvd
El Segundo, California 90245
United States
13102805223
#18
FlyerTalk Evangelist




Join Date: Mar 2000
Location: West Seattle, WA
Posts: 10,469
Edited to add: The optout address isn't working -- my email got bounced back to me. Is this how IB does business?
Details:
A message that you sent could not be delivered to one or more of its recipients. The following addresses failed:
<[email protected]>
SMTP error from remote server after RCPT command:
host mx3.internetbrands.com[207.212.172.6]:
560 5.7.1 <[email protected]>: Relay access denied
Details:
A message that you sent could not be delivered to one or more of its recipients. The following addresses failed:
<[email protected]>
SMTP error from remote server after RCPT command:
host mx3.internetbrands.com[207.212.172.6]:
560 5.7.1 <[email protected]>: Relay access denied
#19
FlyerTalk Evangelist




Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,673
I and several others I have been in contact with received the SPAM messages from IB yesterday. We recieved bounces for the opt-out last evening. We posted about the problem on FT. Instead of fixing the problem, instead of stopping the mailing, and instead of saying anything here, IB seems to have continued to let its servers spew forth messages to more FT members. I find it rather difficult to believe they have not yet either stopped sending the messages or fixed their opt-out address.
#20
A FlyerTalk Posting Legend




Join Date: May 1998
Location: Digital Nomad Wandering the Earth - Currently in VIENNA, AUSTRIA!
Posts: 61,928
I and several others I have been in contact with received the SPAM messages from IB yesterday. We recieved bounces for the opt-out last evening. We posted about the problem on FT. Instead of fixing the problem, instead of stopping the mailing, and instead of saying anything here, IB seems to have continued to let its servers spew forth messages to more FT members. I find it rather difficult to believe they have not yet either stopped sending the messages or fixed their opt-out address.
#21
A FlyerTalk Posting Legend, In Memoriam




Join Date: Jul 2003
Location: Yiron, Israel
Programs: Bates Motel Plat
Posts: 69,201
My opinion:
IB is a business and, as such, has to both protect its investment and to profit from it. To do so, it must ensure that it keeps the overwhelming majority of the heavy posters happy (as they provide the material that gives FT its value) while at the same time reaching them with advertising offers (as that is how it makes its profits).
My suggestions:
1. Members continue to post about problematic situations (viruses, SPAM which can not be unsubscribed from, tasteless ads, etc.) If we do not, we can not be certain that IB is even aware of the problems -- a situation which is not good for either it or us.
2. Members accept that fact that IB is in business to make money and not object to reasonable attempts by it to use the database for this.
3. IB work as quickly as possible to fix the problems cited in paragraph # 1. If this means a temporary suspension of all advertising, so be it. Once the problems are solved, advertising can resume. It is better for IB to lose money on a short term basis than to risk alienating the heavy posters who provide the content which gives FT its value.
Randy and I have had our differences of opinions over the years, and neither of us has been shy about discussing them, but it would be idiotic of me not to recognize the time, money, and effort he put into building FlyerTalk. He well deserves every penny that he was able to get from its sale and I would be the last person in the world to hold that against him.
IB, in turn, having paid that money to Randy deserves the opportunity to recoup it and profit from its investment. Moreover, if it does not, it will eventually decide to cut its losses and shut FT down.
That would not be a happy event for anyone. Not for IB. Not for FlyerTalkers. Not even for Randy -- who despite having received payment for FlyerTalk still has a heavy emotional involvement in it.
This is going to require IB and FTers to work together and to be willing to compromise.
IB is a business and, as such, has to both protect its investment and to profit from it. To do so, it must ensure that it keeps the overwhelming majority of the heavy posters happy (as they provide the material that gives FT its value) while at the same time reaching them with advertising offers (as that is how it makes its profits).
My suggestions:
1. Members continue to post about problematic situations (viruses, SPAM which can not be unsubscribed from, tasteless ads, etc.) If we do not, we can not be certain that IB is even aware of the problems -- a situation which is not good for either it or us.
2. Members accept that fact that IB is in business to make money and not object to reasonable attempts by it to use the database for this.
3. IB work as quickly as possible to fix the problems cited in paragraph # 1. If this means a temporary suspension of all advertising, so be it. Once the problems are solved, advertising can resume. It is better for IB to lose money on a short term basis than to risk alienating the heavy posters who provide the content which gives FT its value.
Randy and I have had our differences of opinions over the years, and neither of us has been shy about discussing them, but it would be idiotic of me not to recognize the time, money, and effort he put into building FlyerTalk. He well deserves every penny that he was able to get from its sale and I would be the last person in the world to hold that against him.
IB, in turn, having paid that money to Randy deserves the opportunity to recoup it and profit from its investment. Moreover, if it does not, it will eventually decide to cut its losses and shut FT down.
That would not be a happy event for anyone. Not for IB. Not for FlyerTalkers. Not even for Randy -- who despite having received payment for FlyerTalk still has a heavy emotional involvement in it.
This is going to require IB and FTers to work together and to be willing to compromise.
#22
A FlyerTalk Posting Legend




Join Date: May 1998
Location: Digital Nomad Wandering the Earth - Currently in VIENNA, AUSTRIA!
Posts: 61,928
My opinion:
IB is a business and, as such, has to both protect its investment and to profit from it. To do so, it must ensure that it keeps the overwhelming majority of the heavy posters happy (as they provide the material that gives FT its value) while at the same time reaching them with advertising offers (as that is how it makes its profits).
My suggestions:
1. Members continue to post about problematic situations (viruses, SPAM which can not be unsubscribed from, tasteless ads, etc.) If we do not, we can not be certain that IB is even aware of the problems -- a situation which is not good for either it or us.
2. Members accept that fact that IB is in business to make money and not object to reasonable attempts by it to use the database for this.
3. IB work as quickly as possible to fix the problems cited in paragraph # 1. If this means a temporary suspension of all advertising, so be it. Once the problems are solved, advertising can resume. It is better for IB to lose money on a short term basis than to risk alienating the heavy posters who provide the content which gives FT its value.
Randy and I have had our differences of opinions over the years, and neither of us has been shy about discussing them, but it would be idiotic of me not to recognize the time, money, and effort he put into building FlyerTalk. He well deserves every penny that he was able to get from its sale and I would be the last person in the world to hold that against him.
IB, in turn, having paid that money to Randy deserves the opportunity to recoup it and profit from its investment. Moreover, if it does not, it will eventually decide to cut its losses and shut FT down.
That would not be a happy event for anyone. Not for IB. Not for FlyerTalkers. Not even for Randy -- who despite having received payment for FlyerTalk still has a heavy emotional involvement in it.
This is going to require IB and FTers to work together and to be willing to compromise.
IB is a business and, as such, has to both protect its investment and to profit from it. To do so, it must ensure that it keeps the overwhelming majority of the heavy posters happy (as they provide the material that gives FT its value) while at the same time reaching them with advertising offers (as that is how it makes its profits).
My suggestions:
1. Members continue to post about problematic situations (viruses, SPAM which can not be unsubscribed from, tasteless ads, etc.) If we do not, we can not be certain that IB is even aware of the problems -- a situation which is not good for either it or us.
2. Members accept that fact that IB is in business to make money and not object to reasonable attempts by it to use the database for this.
3. IB work as quickly as possible to fix the problems cited in paragraph # 1. If this means a temporary suspension of all advertising, so be it. Once the problems are solved, advertising can resume. It is better for IB to lose money on a short term basis than to risk alienating the heavy posters who provide the content which gives FT its value.
Randy and I have had our differences of opinions over the years, and neither of us has been shy about discussing them, but it would be idiotic of me not to recognize the time, money, and effort he put into building FlyerTalk. He well deserves every penny that he was able to get from its sale and I would be the last person in the world to hold that against him.
IB, in turn, having paid that money to Randy deserves the opportunity to recoup it and profit from its investment. Moreover, if it does not, it will eventually decide to cut its losses and shut FT down.
That would not be a happy event for anyone. Not for IB. Not for FlyerTalkers. Not even for Randy -- who despite having received payment for FlyerTalk still has a heavy emotional involvement in it.
This is going to require IB and FTers to work together and to be willing to compromise.
IB's ownership of of FT is going to cause more evolution and change.
No need to get upset about it! Just roll with the changes!!! ^
#23
Founder of FlyerTalk
Join Date: May 1998
Location: Colorado Springs, CO
Posts: 6,540
IB admits to me about the TravelZoo! mailing which they will post to on this thread, but if we were to consider our "trusted" members who post things like this "And most of the mailings relate to penny stocks or organ enlargement." it gets completely strange as those posting the header seems only related to the TravelZoo! snafu, not this other type stuff which does not seem to be verified yet. I would think that leaves it open to trying to get to the bottom of this, assuming that everything any member has posted here is true.
As for disappointment, i doubt anyone is more disappointed than I. We've spent years building up an expected environment and from that investment of trust, i hate to see it changed - for any reason.
As for disappointment, i doubt anyone is more disappointed than I. We've spent years building up an expected environment and from that investment of trust, i hate to see it changed - for any reason.
#24
Founder of FlyerTalk
Join Date: May 1998
Location: Colorado Springs, CO
Posts: 6,540
Actually I do consider it SPAM as it was not directly sent from FlyerTalk and that is who the current privacy policy was written from and to. The confusing part is a single member on this thread is saying that they received similar emails that included "And most of the mailings relate to penny stocks or organ enlargement.". No one else seems to be reporting this and that is the focus of our research since we regard this as far more serious.
While i have no control of these issues, i can certainly let others know I am not pleased and work toward getting these things corrected–for now and well into the future.
While i have no control of these issues, i can certainly let others know I am not pleased and work toward getting these things corrected–for now and well into the future.
#25
FlyerTalk Evangelist, Ambassador: World of Hyatt


Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,405
Randy, and what about the porn and trojan attacks for the past several weeks?
We've not even heard an apology. The ads are still coming, even after complaints from the first attacks.
I'm sure this is NOT what you expected to see happen to Flyertalk.
We've not even heard an apology. The ads are still coming, even after complaints from the first attacks.
I'm sure this is NOT what you expected to see happen to Flyertalk.
#26




Join Date: Aug 2002
Location: NY
Posts: 7,582
Thanks.
#27
FlyerTalk Evangelist




Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,673
Actually I do consider it SPAM as it was not directly sent from FlyerTalk and that is who the current privacy policy was written from and to. The confusing part is a single member on this thread is saying that they received similar emails that included "And most of the mailings relate to penny stocks or organ enlargement.". No one else seems to be reporting this and that is the focus of our research since we regard this as far more serious.
While i have no control of these issues, i can certainly let others know I am not pleased and work toward getting these things corrected–for now and well into the future.
While i have no control of these issues, i can certainly let others know I am not pleased and work toward getting these things corrected–for now and well into the future.
#28
Founder of FlyerTalk
Join Date: May 1998
Location: Colorado Springs, CO
Posts: 6,540
i know, which is why this is puzzling to me. The other member is well-known in the AA board to be a proponent of only posting factual and true items and as such we are taking him/her for their word, though as you say, these other addresses have so far received only the TravelZoo SPAM. But nonetheless, we continue our research and am awaiting for IB to post something.
#29
Join Date: May 2003
Location: At This Point, Only G*d Knows!
Posts: 3,467
Actually I do consider it SPAM as it was not directly sent from FlyerTalk and that is who the current privacy policy was written from and to. The confusing part is a single member on this thread is saying that they received similar emails that included "And most of the mailings relate to penny stocks or organ enlargement.". No one else seems to be reporting this and that is the focus of our research since we regard this as far more serious.
While i have no control of these issues, i can certainly let others know I am not pleased and work toward getting these things corrected–for now and well into the future.
While i have no control of these issues, i can certainly let others know I am not pleased and work toward getting these things corrected–for now and well into the future.
Dan
#30
FlyerTalk Evangelist




Join Date: Jan 2001
Location: NYC
Programs: AA LT PLT / 3MM, Marriott LT Gold
Posts: 36,857
i know, which is why this is puzzling to me. The other member is well-known in the AA board to be a proponent of only posting factual and true items and as such we are taking him/her for their word, though as you say, these other addresses have so far received only the TravelZoo SPAM. But nonetheless, we continue our research and am awaiting for IB to post something.

