I am having serious problems getting the 500,000 mile bonus posted to my LatinPass account. I cannot resolve the issue because none of the telephone representatives will or have the power to do anything, the General Manager seems to be perpetually gone, and nobody will let me set up an appointment with the Program Director, let alone speak with him on the telephone. Guy Booth said a few weeks ago in this forum that he wanted LatinPass to be the most "simp�tico" frequent flyer program. Words are fine, but I have yet to see action.

I think someone had posted that they will look at everyone's accounts at the END of the promo and then post the bonus points 4-6 weeks after that.

I was assured by LatinPass on at least three separate occasions that I could fax them my receipts and boarding passes to have the bonus miles immediately credited to my account. This was not hearsay. I spoke directly to LatinPass.

LP did told me that too. How long would it take one of their reps. to figure out if you qualified for the bonus - 3 mins. Probably 5 mins. max.

Although i have no details, my guess is that LatinPass needs to verify the flight, hotel, and car activity with the respective provider. Although I had been told I could fax the info also, I always knew that there would be a delay after their receipt of the paperwork.

Since the Flying Dutchman only took his flights last week, I do not view this as too serious. However, if they claim it will take 3 months to verify, I would say that is is outlandish.

rich

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[This message has been edited by 3544quebec (edited 03-03-2000).]

3544quebec --

Of course it's reasonable to give LatinPass time to verify that the flights were not credited to another program. That's common sense. But consider two things:

1. LatinPass said that the miles would be credited immediately. This was not just a mistake by one telephone representative to one caller, but the standard reply given to many, if not most, of the people who called the Service Center. It would be extreme to hold them to "immediate" posting but there certainly was the message that it could be done within a few days' time.

2. The airlines' individual frequent flyer programs are closely tied in with LatinPass. A Saeta flight, for example, can be credited to one of two places: a LatinPass generic account, or a Saeta account. I'm not aware of any other partners. So it shouldn't be terribly difficult to determine if such a flight had been credited already.

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[This message has been edited by 3544quebec (edited 03-03-2000).]

Layoff the FD. His website has been a Godsend. His info will help many of us get the prize.
FD's only mistake was to take Central Americans at their word.I can just see the LP managers laughing at the Americano.It is quite obvious to me LP will say what we want heard ,at the same time plead misunderstanding and delay posting miles to accounts.
Quoting LP customer reps's names is a laugh.They will deny having said anything.
Even though LP may have made this offer easy, the pubicity for the LP network will be priceless.I must admit ,at first glance I thought the LP airlines were fly by nighters.However after reading about their modern fleets,I'am go for the bonus and later travel with these fine air companies.

Have patience..... Thanks FD.

3544quebec -

I take issue with your statement that I have spread misleading information. Let's take a look at what I said:

1. LatinPass did not credit my bonus miles. (Justified statement -- they haven't)
2. LatinPass has changed the conditions.
(Justified statement -- they originally said that the miles would post when I faxed boarding passes and receipts; now they say that there will be a significantly longer processing time and that I will have to deal with their bureucratic nonsense; after all of this is complete, they say that they will post my miles unless another "issue" pops up)
3. You should be careful when dealing with LatinPass.
(Justified statement -- these are the same people that introduced a major condition during the promotion and didn't remove it until Randy ran his editorial; these are the same people that clearly have a problem giving correct information on the telephone. I simply think that it would be wise to excercise caution. Do you disagree?)
4. I will probably get my miles eventually.
(Justified statement -- I met all of the requirements for the miles, and I intend to get them.)

I posted my experiences with LatinPass so that others could learn and benefit from them, since very few people have actually attempted the bonus. But if I'm going to be flamed, it's no problem for me to keep my comments to myself.

As for our views of LatinPass, we're going to have to agree to disagree. I clearly think that LatinPass should stand by what it consistantly tells its members -- there is a basic trust that should not be broken. And you have the right to your own opinion. But let's not call each other names because of it.

[This message has been edited by Flying Dutchman (edited 02-29-2000).]

Let's hope Latin Pass is still getting up to speed on crediting miles. If it takes a long time now to credit miles with just a few people completing their trips can you imagine how long it will take after everyone has taken the mile run!!!!

AGREE FULLY WITH THE OBSERVATIONS.

However, we should still be patient and give LATIN PASS time to put their house in order. Antagonising them certianly won't help.

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[This message has been edited by 3544quebec (edited 03-03-2000).]

"I didn't realise that we don't hold ourselves to the same standards that we expect of the various frequent flyer programs."
What have I expected of LatinPass but not done myself????? I'm open to constructive criticism, but honestly don't see what you're referring to.

"To me a statement that LatinPass refused to credit miles (which is what you actually said) is nowhere near the same as saying that LatinPass didn't credit my bonus miles."
You're right, those statements are different, but what you don't understand is that they're both true in my case. LatinPass has credited neither my base miles nor my bonus miles.

"And you yourself said in a post later in the day that they actually hadn't imposed a new condition - one but not both could be true."
You are correct that no new condition on qualifying for the bonus miles has been imposed, but a new condition regarding when they will actually be received has been imposed.

"Please give them a chance[...]"
I'm giving them a chance; I simply posted my experiences so that other FlyerTalkers would know what to expect. I'm regretting that now.

3544quebec --

Maybe we're just having a serious communication problem. I don't know. But surely we can discuss an issue without making ad hominem attacks, okay?

3544quebec : I can only remember that LP

said that LP miles could be transferred into

HHilton points. Then ,LP said LP miles couldn't be exchanged into Hilton's program.

Whose word do you trust ?

Hey ,what can I say about their LP's trustworthiness ?