xONEx online tool bugs thread
#661

Join Date: Mar 2023
Posts: 157
Thanks for your help. Because of this 34000 miles error, I have to use the AI version. Both new version and AA allow me to fly LAX -> xMIA -> LIM and LIM -> xMIA -> IAH. I guess because I do not have stopover, it does not count as 2 trans-con?
I quickly use EF to search RT fare difference between QR and RJ. It actually differs a lot. That's might be reason why online tool does not allow to have QR as first leg. We will see once we get back from AA

I quickly use EF to search RT fare difference between QR and RJ. It actually differs a lot. That's might be reason why online tool does not allow to have QR as first leg. We will see once we get back from AA

#662


Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, BA Gold, DL Gold, Hyatt Globalist, Marriott Lifetime Platinum, probably some others
Posts: 4,933
I'm now getting the "The chosen departure city requires British Airways to operate your first flight. Please choose a different departure city as British Airways is not permitted to operate the first flight. Alternatively, please contact British Airways directly to book your Round The World fare." message.
#663




Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, A3 Gold, Former UA 1K
Posts: 6,365
Looks like game over for ex-CAI:
Attempting different first segments yields similar messages, sometimes with Qatar in place or Air Maroc.
On EF the fare is still alive but on fewer airlines than before - QF in particular is gone. Likely to be pulled completely sooner than later.
Attempting different first segments yields similar messages, sometimes with Qatar in place or Air Maroc.
On EF the fare is still alive but on fewer airlines than before - QF in particular is gone. Likely to be pulled completely sooner than later.
Completely make ex-CAI no use for me because I credit to AA, so don't want any long AA or BA segments to get one of them to book it. I don't know QF will book one manually without QF segments like the OW tool does when it sends bookings to QF. JL has extra fees but might be the only way to do it now.

**Edit: This is only ex-CAI. Other points of origin in the region are working as usual with RJ, BA, etc. on the first segment. Of course none of them have an attractive base fare.

Last edited by dvs7310; Mar 22, 2024 at 9:50 pm
#664




Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, A3 Gold, Former UA 1K
Posts: 6,365
Thanks for your help. Because of this 34000 miles error, I have to use the AI version. Both new version and AA allow me to fly LAX -> xMIA -> LIM and LIM -> xMIA -> IAH. I guess because I do not have stopover, it does not count as 2 trans-con?
I quickly use EF to search RT fare difference between QR and RJ. It actually differs a lot. That's might be reason why online tool does not allow to have QR as first leg. We will see once we get back from AA


I quickly use EF to search RT fare difference between QR and RJ. It actually differs a lot. That's might be reason why online tool does not allow to have QR as first leg. We will see once we get back from AA


That actually is an interesting data point then, someone else mentioned they ticketed with AA and if QR was the first segment the price spiked (this is before ticketing), and that now makes sense as AA would have been using the QR fare instead of the RJ or BA base fare. But to my understanding, if you make a change right after ticketing (and pay the $125 fee) then it'll still use the original fare and you can switch to QR from CAI. (I did that myself, and my base fare remained at 141,000 EGP for DONE4 or 145,000 EGP for DONE5, so it clearly did not switch to the QR base fare)
#665


Join Date: Apr 2007
Programs: QF, AC, Hyatt, Hilton
Posts: 4,237
Thanks for your help. Because of this 34000 miles error, I have to use the AI version. Both new version and AA allow me to fly LAX -> xMIA -> LIM and LIM -> xMIA -> IAH. I guess because I do not have stopover, it does not count as 2 trans-con?
I quickly use EF to search RT fare difference between QR and RJ. It actually differs a lot. That's might be reason why online tool does not allow to have QR as first leg. We will see once we get back from AA


I quickly use EF to search RT fare difference between QR and RJ. It actually differs a lot. That's might be reason why online tool does not allow to have QR as first leg. We will see once we get back from AA


I've noticed that the 'over 34,000 miles' message can be entirely unrelated to actually having an itinerary over 34K. Everytime I've got the error message, it's been due to another issue that's easily rectified yourself. In my case, it's occurred where a direct flight wasn't available on the day I chose and the indirect flight causes the itinerary to have two many sectors. Or it's because business isn't available on all flights. Or it's because the tool has chosen a routing that arrives at one airport and leaves from another, again causing issues with the maximum number of segments. In all cases, I've been able to get rid of the error by reviewing each flight individually. In all cases, my itinerary is well over 34K.
#667
FlyerTalk Evangelist


Join Date: Aug 2001
Posts: 10,614
#668

Join Date: Mar 2023
Posts: 157
Looking into an ex-TYO DONE3.
Can I do TYO-CGK-DOH....LAX-HKG-CGK-TYO with my two Asia stops both in Jakarta? The tool gives the following error:
"Your trip may not include two stops in Jakarta without visiting any other city in Asia. I am dropping one of the visits to Jakarta."
But if I add HKG:
"Your itinerary is invalid for the following reasons:Your trip may only include two stops in the continent where your journey started
You are making 3 stops in Asia
Please remove 1 or more visits from your itinerary"
Is this keeping me within the rules or just a limitation of the tool?
ETA: That was with the map. With the itinerary form, I instead get:
"Your trip may include two stopovers over 24 hours in the continent where your journey started. If your itinerary includes both of these in your country of origin, one must be outbound and the other inbound. Additional stopovers under 24 hours are permitted in your itinerary. Please select a different date or flight."
I don't understand what rule I'm apparently breaking.
Can I do TYO-CGK-DOH....LAX-HKG-CGK-TYO with my two Asia stops both in Jakarta? The tool gives the following error:
"Your trip may not include two stops in Jakarta without visiting any other city in Asia. I am dropping one of the visits to Jakarta."
But if I add HKG:
"Your itinerary is invalid for the following reasons:Your trip may only include two stops in the continent where your journey started
You are making 3 stops in Asia
Please remove 1 or more visits from your itinerary"
Is this keeping me within the rules or just a limitation of the tool?
ETA: That was with the map. With the itinerary form, I instead get:
"Your trip may include two stopovers over 24 hours in the continent where your journey started. If your itinerary includes both of these in your country of origin, one must be outbound and the other inbound. Additional stopovers under 24 hours are permitted in your itinerary. Please select a different date or flight."
I don't understand what rule I'm apparently breaking.
2. TYO is your origin. so you only allowed to have 2 stopovers in Asia. You visited CGK twice so adding HKG causes the problem. If i were you, i will pick another airport close to CGK and drop HKG or buy CGK to HKG separately very cheap
#669
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Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 16,677
1. you can not return to CGK without visiting another asia city.
2. TYO is your origin. so you only allowed to have 2 stopovers in Asia. You visited CGK twice so adding HKG causes the problem. If i were you, i will pick another airport close to CGK and drop HKG or buy CGK to HKG separately very cheap
2. TYO is your origin. so you only allowed to have 2 stopovers in Asia. You visited CGK twice so adding HKG causes the problem. If i were you, i will pick another airport close to CGK and drop HKG or buy CGK to HKG separately very cheap
2. I think the problem that typical is having with the tool is that the tool treats every city you enter as a stopover. The tool does not recognize that I may want to choose a city to route to using the tool and merely connect there for less than 24 hours. As far as the rules go typical 's routing TYO-CGK-DOH....LAX-HKG-CGK-TYO would be legal with TYO-oCGK-DOH....LAX-xHKG-oCGK-TYO but the tool will only provide you a routing like LAX-HKG-CGK if you have entered LAX-CGK and it has decided that is legal and then it provides you the LAX-xHKG-CGK routing as an option when you go to select flights.
A travel agent, JAL, or AA (if typical has some AA overwater flights in there) could ticket but selecting transit cities in the continent of origin in difficult in the tool.
#670




Join Date: Jan 2019
Location: HAM
Programs: AY Plat (OWE), BA Silver (OWS), LH SEN (*G), A3*G, IHG Diamond
Posts: 628
If I may jump onto this topic:
Is this a similar problem with the itinerary I was playing around with?
hnd-dfw-lax-jfk-hel-agp-mad-lhr-doh-ktm-kul-cgk-hkg-cts-hnd
It would also give me errors saying too many stops in continent of origin, I am understanding it correctly, that it treats KTM, CGK and CTS as stopovers even if flight "connection" in KTM would be below 24 h?
(Plan would be to only have real stops in CGK and CTS, other Asian cities just connection points).
Is this a similar problem with the itinerary I was playing around with?
hnd-dfw-lax-jfk-hel-agp-mad-lhr-doh-ktm-kul-cgk-hkg-cts-hnd
It would also give me errors saying too many stops in continent of origin, I am understanding it correctly, that it treats KTM, CGK and CTS as stopovers even if flight "connection" in KTM would be below 24 h?
(Plan would be to only have real stops in CGK and CTS, other Asian cities just connection points).
#671




Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, A3 Gold, Former UA 1K
Posts: 6,365
If I may jump onto this topic:
Is this a similar problem with the itinerary I was playing around with?
hnd-dfw-lax-jfk-hel-agp-mad-lhr-doh-ktm-kul-cgk-hkg-cts-hnd
It would also give me errors saying too many stops in continent of origin, I am understanding it correctly, that it treats KTM, CGK and CTS as stopovers even if flight "connection" in KTM would be below 24 h?
(Plan would be to only have real stops in CGK and CTS, other Asian cities just connection points).
Is this a similar problem with the itinerary I was playing around with?
hnd-dfw-lax-jfk-hel-agp-mad-lhr-doh-ktm-kul-cgk-hkg-cts-hnd
It would also give me errors saying too many stops in continent of origin, I am understanding it correctly, that it treats KTM, CGK and CTS as stopovers even if flight "connection" in KTM would be below 24 h?
(Plan would be to only have real stops in CGK and CTS, other Asian cities just connection points).
Having said that you have too many segments in Asia. (continent of origin) KTM-KUL-CGK-HKG-CTS-HND is 5 segments and you're allowed only 4. You'd need to end your itinerary in CTS for two reasons, first is the 4 segment limit in Asia plus you can't return to the country of origin until the end of your itinerary (except North America). Generally that's fine though, the dometic ticket on JL is usually 15-20,000 JPY in Class J CTS to TYO, I want to say around 25,000 JPY in F. So if you eliminate your CTS-HND then you might get the tool to ticket as that would mean it'd be looking at KTM and CGK as stopovers and CTS as the end point.
#672




Join Date: Jan 2019
Location: HAM
Programs: AY Plat (OWE), BA Silver (OWS), LH SEN (*G), A3*G, IHG Diamond
Posts: 628
If you're inputting everything manually in the OW tool to get that KTM transit (as I'm pretty sure the OW tool would never offer that as a connection) then yes it'll count it as a stopover even if under 24h. You'd have to ticket that manually with AA, JL or BA but it's not invalid if under 24h.
Having said that you have too many segments in Asia. (continent of origin) KTM-KUL-CGK-HKG-CTS-HND is 5 segments and you're allowed only 4. You'd need to end your itinerary in CTS for two reasons, first is the 4 segment limit in Asia plus you can't return to the country of origin until the end of your itinerary (except North America). Generally that's fine though, the dometic ticket on JL is usually 15-20,000 JPY in Class J CTS to TYO, I want to say around 25,000 JPY in F. So if you eliminate your CTS-HND then you might get the tool to ticket as that would mean it'd be looking at KTM and CGK as stopovers and CTS as the end point.
Having said that you have too many segments in Asia. (continent of origin) KTM-KUL-CGK-HKG-CTS-HND is 5 segments and you're allowed only 4. You'd need to end your itinerary in CTS for two reasons, first is the 4 segment limit in Asia plus you can't return to the country of origin until the end of your itinerary (except North America). Generally that's fine though, the dometic ticket on JL is usually 15-20,000 JPY in Class J CTS to TYO, I want to say around 25,000 JPY in F. So if you eliminate your CTS-HND then you might get the tool to ticket as that would mean it'd be looking at KTM and CGK as stopovers and CTS as the end point.
#673




Join Date: Dec 2006
Posts: 278
NRT-YVR erroneously shown as not available
Trying to price some different variations of a RTW, and thought the online tool might help play with some options.
Frustratingly it is showing NRT-YVR as unavailable on all days, even when there is plenty of JL D inventory both on ExpertFlyer and through AA RTW desk.
The itinerary is OSL-LHR-xDOH-BNE-NRT-YVR-SEA-LHR-OSL. It seems to be just NRT-YVT that is problematic.
Any thoughts on how I get past this error? (Other than give AA all my different variations and wait 24 hours for them to price).
I'm using the "old" tool. The "new" tool won't allow me a second stop in LHR: "Your trip may not include two stops in London without visiting any other city in Europe-Middle East. I am dropping one of the visits to London" (another bug as this is permitted in the rules).
Frustratingly it is showing NRT-YVR as unavailable on all days, even when there is plenty of JL D inventory both on ExpertFlyer and through AA RTW desk.
The itinerary is OSL-LHR-xDOH-BNE-NRT-YVR-SEA-LHR-OSL. It seems to be just NRT-YVT that is problematic.
Any thoughts on how I get past this error? (Other than give AA all my different variations and wait 24 hours for them to price).
I'm using the "old" tool. The "new" tool won't allow me a second stop in LHR: "Your trip may not include two stops in London without visiting any other city in Europe-Middle East. I am dropping one of the visits to London" (another bug as this is permitted in the rules).
#674
FlyerTalk Evangelist




Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QRPC PLT/OW EMD; Bonvoy LT Titanium
Posts: 14,571
#675




Join Date: Jun 2005
Location: Hong Kong
Programs: CX Diamond, BA Gold for Life, *A Silver, Accor Diamond
Posts: 368
Oneworld website behaving strangely
Good morning, this is the first time I've had to ask for help in the Oneworld forum. I normally book my round the world tickets online, start the ticket in Tokyo to keep the cost down (much cheaper than starting in Hong Kong), make the first flight from Tokyo a CX one so that CX in Tokyo issue the ticket (it's a very helpful office) and then pay online to CX after booking the itinerary I want.
Today it seems impossible to book a OW round the world itinerary on the OW website - is it just me? I'm not the most technically sophisticated but I can usually book a round the world without causing chaos.
Today, the Oneworld website won't save itineraries so I have had to reinput the one I want to book three times; there is an unidentified error and the website says "change a flight, destination or timing to fix this problem" without saying which of the many variables is causing the problem; it won't let me proceed to the next step which is to send the booking into the system where it gets routed to CX who email me and I pay for the ticket.
I wonder if others are having/have had a similar problem to this - perhaps there's just a problem with the booking system and it's a Sunday here in Hong Kong. I might be able to book it through a travel agent but I don't know any good ones as I've never really had to use them in recent years since my itineraries are usually out and back or a round the world ticket.
Any suggestions of how to get round this problem would be highly appreciated or even a sense that it's a known problem with the Oneworld website that I just haven't come across before.
Or a recommendation for a good travel agent who could arrange the ticket (including a service fee) would also be helpful as it would reduce the stress levels...
I'll just add my routing in case there are any glaring errors which the experts notice.
HND-HKG-LHR-JFK/LGA-MPS-YVR-HND
Am I right in thinking that I could call CX and they should be able to ticket this (they are the airline that normally tickets my RTW tickets)
Many thanks.
Today it seems impossible to book a OW round the world itinerary on the OW website - is it just me? I'm not the most technically sophisticated but I can usually book a round the world without causing chaos.
Today, the Oneworld website won't save itineraries so I have had to reinput the one I want to book three times; there is an unidentified error and the website says "change a flight, destination or timing to fix this problem" without saying which of the many variables is causing the problem; it won't let me proceed to the next step which is to send the booking into the system where it gets routed to CX who email me and I pay for the ticket.
I wonder if others are having/have had a similar problem to this - perhaps there's just a problem with the booking system and it's a Sunday here in Hong Kong. I might be able to book it through a travel agent but I don't know any good ones as I've never really had to use them in recent years since my itineraries are usually out and back or a round the world ticket.
Any suggestions of how to get round this problem would be highly appreciated or even a sense that it's a known problem with the Oneworld website that I just haven't come across before.
Or a recommendation for a good travel agent who could arrange the ticket (including a service fee) would also be helpful as it would reduce the stress levels...
I'll just add my routing in case there are any glaring errors which the experts notice.
HND-HKG-LHR-JFK/LGA-MPS-YVR-HND
Am I right in thinking that I could call CX and they should be able to ticket this (they are the airline that normally tickets my RTW tickets)
Many thanks.
Last edited by Moscowflyer; Aug 4, 2024 at 4:03 am Reason: Updated itinerary

