Good morning, this is the first time I've had to ask for help in the Oneworld forum. I normally book my round the world tickets online, start the ticket in Tokyo to keep the cost down (much cheaper than starting in Hong Kong), make the first flight from Tokyo a CX one so that CX in Tokyo issue the ticket (it's a very helpful office) and then pay online to CX after booking the itinerary I want.
Today it seems impossible to book a OW round the world itinerary on the OW website - is it just me? I'm not the most technically sophisticated but I can usually book a round the world without causing chaos.
Today, the Oneworld website won't save itineraries so I have had to reinput the one I want to book three times; there is an unidentified error and the website says "change a flight, destination or timing to fix this problem" without saying which of the many variables is causing the problem; it won't let me proceed to the next step which is to send the booking into the system where it gets routed to CX who email me and I pay for the ticket.
I wonder if others are having/have had a similar problem to this - perhaps there's just a problem with the booking system and it's a Sunday here in Hong Kong. I might be able to book it through a travel agent but I don't know any good ones as I've never really had to use them in recent years since my itineraries are usually out and back or a round the world ticket.
Any suggestions of how to get round this problem would be highly appreciated or even a sense that it's a known problem with the Oneworld website that I just haven't come across before.
Or a recommendation for a good travel agent who could arrange the ticket (including a service fee) would also be helpful as it would reduce the stress levels...
I'll just add my routing in case there are any glaring errors which the experts notice.
HND-HKG-LHR-JFK/LGA-MPS-YVR-HND
Am I right in thinking that I could call CX and they should be able to ticket this (they are the airline that normally tickets my RTW tickets)
Many thanks.