I contacted oneworld about why many codeshare (both oneworld operated and marketed codeshares) do not appear in the timetable/booking tool.
I have yet to hear back after a week.

In my dealings with the support desk it has taken several weeks to hear anything. Then, after you reply it takes a couple more weeks. It is almost pointless.

Struggles with the RTW Booking Site?
 

I have been struggling lately with the booking engine at rtw.oneworld.com. It seems for the past week or so, I can plan a trip but once I start selecting flights - the second segment and beyond it just "stops". I have tried multiple browsers, multiple computers and it just stops.

Has anyone else had any problems with the site?

Problems booking a DONE4 ex CAI
 

Is it just me and my inexperience or is anyone else having problems booking an itinerary through the Oneworld Planner? I'm trying to run the following itinerary:
CAI-NRT-SYD-NOU-SYD-AKL-SYD-JFK-DFW-ANC-DFW-MEX-ORD-LHR-FCO-AMM (checking on Mileage Monkey for distance, it advises this it is valid) but the online tool won't let me select a flight ex CAI - just goes away and thinks about it until I hit cancel. So I tried originating in Tokyo just to check that I didn't have too many sectors and look at what flights were available, and that worked until I got to the SYD/NY flights where, again, the tool just wouldn't load the flights. I've tried loading the planner in Safari, Firefox and Chrome (I use a Mac OSX, V10.7.5) but nothing works.
I just wanted to get a ballpark pricing and an idea of what flights were available so I could ring and book the itinerary through the AA Desk, then pay for the tickets by credit card with Emeco Travel in Cairo.
Does this sound familiar to anyone else and if so, any suggestions on how to deal with it?

This forum has a thread for people to report their problems with the tool. At least one person seems to have a similar problem today:
http://www.flyertalk.com/forum/22651887-post333.html

Same problems....
 

I too am seeing the same booking site problem. I can't get it to pick a flight beyond the second segment. FRUSTRATING as it has been like this for over a week... :mad:

I can't even find a contact for oneworld support on the website. Ug.

As I pointed out before [post #330]
http://www.flyertalk.com/forum/22433686-post330.html

if your itinerary includes QR flights as a candidate, the tool doesn't work.

So there's no way to use a Cairo origin on a DONE4 because QR flies that route?

It is buried in the FAQs part of the site. If you click on the 'contact' link in the general page footers, it takes you to a page listing contacts for member airlines.

You need to go to the FAQs page (Home - News & information - Frequently asked questions) and click the link to "enquiry form".
http://www.oneworld.com/news-informa...sked-questions

I'm combining this with the existing thread.

Gardyloo
Oneworld moderator

I've tried on numerous occasions to speak with someone at OW re the tool and have gotten nowhere. Gold doubloon (imaginary) to the first FTer who makes progress on this front.

I got replies when oneworld HQ was in Vancouver, but since they moved to New York...:(

Oh, how do I claim my doubloon???? I have received support through the website for problems related to QR flights not being available and the inconsistency of not getting bumped up to first on the intra-GCC flights. Both were resolved; I'll take credit. ;)

Not necessarily. Just enter a city between CAI and NRT on your routing such as LHR or AMM. You can take QR later on your trip, just not the first leg.