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-   -   xONEx online tool bugs thread (https://www.flyertalk.com/forum/oneworld/913287-xonex-online-tool-bugs-thread.html)

pandaperth Nov 8, 2013 7:08 am

Seems to be behaving itself now

RG1 Nov 8, 2013 3:23 pm

2nd visit less than 24hr bug
 

Originally Posted by EDI-SYD (Post 21732981)
Hey, so I am planning a trip with a second visit to the US going SCL-JFK-LHR, however when i add JFK to the itinerary, it displays the usual warning of "your second visit must be under 24 hours", but then doesn't let you go in and chaoose flight - where you would usually click through to book your flights just has "Itinerary Status: Incomplete (Finish you itinerary)" so I have no way of actually booking it for under 24 hours!!

If I remove the second entry of New York it allows me to go through and choose flights.

The reason i need this is I am trying to force it to see the JFK-LCY flight which it doesn't seem to want to do with the connecting options.

Has anyone seen this and have any workaround? Or should I just report the bug (I have done a search on this thread and can't seem to see a similar issue)

I'm having the same issue except my second visit is Asia. Trying to route SYD-HKG-JNB and I get the warning but am not allowed to then select flights I want (QF127 followed by CX749) to make sure I meet the rule.

I guess it will be a phone call to the AA RTW desk when it comes time to set it up for ticketing. :(

Viktor Valkov Nov 9, 2013 5:19 am

I've seen the 24h rule blocking the choose flights option and the workaround I found was to make a simple itinerary where the same cities are in the middle and don't break the rule, choose the flight dates then go back and change cities to the actual ones you want without touching those 2 flights. Now you get no warning and can choose the rest of the flights.

burgernfries Nov 9, 2013 2:50 pm

Might not be a bug per se (maybe just a server error right now?), but I'm trying to book Guayaquil-Buenos Aires-Lima as part of my LONE4. Even though the OW-site and the RTW planner indicate that there's direct flights between Guayaquil & Buenos Aires (sample date June 9), the flights won't show up on the RTW-planner when checking the flights.

pandaperth Nov 9, 2013 4:41 pm


Originally Posted by burgernfries (Post 21756610)
Might not be a bug per se (maybe just a server error right now?), but I'm trying to book Guayaquil-Buenos Aires-Lima as part of my LONE4. Even though the OW-site and the RTW planner indicate that there's direct flights between Guayaquil & Buenos Aires (sample date June 9), the flights won't show up on the RTW-planner when checking the flights.

In ExpertFlyer, all that week is showing only the Y and B booking classes available (i.e the expense fares only; L is always showing Zero availability)

Edited to add:
The week of 15 May is showing plenty of availability across all booking classes
and then the week of 22 May shows only Y and B
So maybe six months out LA does not have the cheaper booking classes loaded yet

burgernfries Nov 10, 2013 4:37 am

Appreciated!

Viktor Valkov Nov 11, 2013 2:20 pm


Originally Posted by burgernfries (Post 21756610)
Might not be a bug per se (maybe just a server error right now?), but I'm trying to book Guayaquil-Buenos Aires-Lima as part of my LONE4. Even though the OW-site and the RTW planner indicate that there's direct flights between Guayaquil & Buenos Aires (sample date June 9), the flights won't show up on the RTW-planner when checking the flights.

GYE-EZE flights are available but very scarce. I tried January and found only 3-4 dates available.

pandaperth Nov 13, 2013 6:11 am


Originally Posted by pandaperth (Post 21749458)
Seems to be behaving itself now

and now it's misbehaving again

Saved itineraries open OK, but then show as incomplete and you cannot move to the Select Flights page

New itineraries can be created and flights selected, but after selecting all the flights the "Price My Itinerary" button remains greyed out and cannot be clicked

Tried it in both IE and Chrome

Sigh

burgernfries Nov 13, 2013 6:17 am

Same here. Pretty annoying cause I just found out I have to change a lot about my trip, and I'm excited to start trying out everything again.

skunker Nov 13, 2013 10:17 am

Looks like they fixed the glitch.

pandaperth Nov 14, 2013 4:04 am


Originally Posted by skunker (Post 21778173)
Looks like they fixed the glitch.

Yeh...
until the next time:rolleyes:

skunker Dec 2, 2013 1:03 pm

I have been trying to purchase a DONE4 with the online tool, but kept getting a "fare no longer available" error. I just got off the phone with AA RTW desk and was told that a memo came down on November 1 that all tickets are to be priced in USD, not the local currency, to avoid currency exhange flucations.

So, if you are having trouble booking a xONEx with the tool that could be the problem.

skunker Dec 2, 2013 1:50 pm

As I posted in the rule change thread, QR should now book in A for 2-class flights in the Middle East. http://www.flyertalk.com/forum/21889172-post114.html However, the tool is still booking them in L.

I guess you could book in L via the tool and then call to get them changed for free.

danger Dec 2, 2013 2:08 pm


Originally Posted by skunker (Post 21889027)
I have been trying to purchase a DONE4 with the online tool, but kept getting a "fare no longer available" error. I just got off the phone with AA RTW desk and was told that a memo came down on November 1 that all tickets are to be priced in USD, not the local currency, to avoid currency exhange flucations.

So, if you are having trouble booking a xONEx with the tool that could be the problem.

I've been getting that error constantly.

So a change was implemented on 1 November and a month later the oneworld tool hasn't been updated? There's a bombshell.

ajnaro Dec 2, 2013 6:11 pm


Originally Posted by skunker (Post 21889027)

...I just got off the phone with AA RTW desk and was told that a memo came down on November 1 that all tickets are to be priced in USD, not the local currency, to avoid currency exhange flucations.

I bought a ticket from the AA office in CPT on 28 Nov and the charge was in ZAR.


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