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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   oneworld (https://www.flyertalk.com/forum/oneworld-411/)
-   -   xONEx online tool bugs thread (https://www.flyertalk.com/forum/oneworld/913287-xonex-online-tool-bugs-thread.html)

Saudi Jan 11, 2015 1:06 am
Originally Posted by creampuff (Post 23655428)
The online tool bug which incorrectly prices tickets starting in the Middle East and ending in another location in the Middle East:

I priced up a DONE5 route starting in Cairo and ending in Tel Aviv (first and last flights on BA) and it appears to have priced it correctly. The CAI....... CAI price was the same as the CAI..... TLV price.

However the other Middle East ending points I have tried, such as Amman still incorrectly price.
I've seen the same thing. With the old booking tool I've done a ex-DXB RTW, returning to BAH. Tried the same routing, plus routings with CAI-DXB, CAI-BAH, DXB-DXB, BAH-BAH and they all price out wrong (significantly wrong, sometimes triple the correct price). But switching to ex-CAI and return TLV and magically it worked. Not sure what the deal is.

jsdickinson Feb 18, 2015 10:17 am
Anyone having issues where the map is ever present and not allowing to use the pages as normal?

RTW4 Feb 18, 2015 11:07 am
Yes I am having the same problem

jsdickinson Feb 19, 2015 3:54 am
Originally Posted by RTW4 (Post 24373137)
Yes I am having the same problem
Managed to fix it by blocking the map element through my ad blocker

RTW4 Feb 19, 2015 5:55 am
works.. thank you!...

RTW4 Feb 19, 2015 5:57 am
BUT cant get ticket issued as when you are supposed to add the country to the credit card information, there is no pop up window to get the info from .....

Kiwi Flyer Feb 21, 2015 12:37 pm
Originally Posted by RTW4 (Post 24377758)
BUT cant get ticket issued as when you are supposed to add the country to the credit card information, there is no pop up window to get the info from .....
You can type in the 2-character country code manually.

RTW4 Feb 21, 2015 2:50 pm
I thank you...

wingzing Apr 1, 2015 5:37 pm
U.S. Airways flights
 
Anyone have any information on when US Airways flights will be added to the online tool?

Does anyone know how to contact oneworld? It seems that they go to great lengths to be unreachable- no e-mail address as far as I can tell.

millionmiler Apr 1, 2015 5:58 pm
Originally Posted by wingzing (Post 24602941)
Does anyone know how to contact oneworld? It seems that they go to great lengths to be unreachable- no e-mail address as far as I can tell.
OW is deliberately unreachable.

Himeno Apr 1, 2015 8:04 pm
xONEx online tool bugs thread
 
there is a contact mail form buried in the website. Would have to hunt down the link after work

hmmm... I can't seem to find that form now. There was a link to it on one of the FAQs pages (not the contact page as people would expect).
The last time I contacted them, their reply came from enquiry at oneworld.com

wingzing Apr 2, 2015 12:55 pm
e-mail contact
 
You have successfully located a weak spot in their defenses. An e-mail to [email protected] yields:

Thank you for submitting your question to the oneworld Alliance.

We will investigate your query and we will respond back to you within 3-5 business days.

If you need immediate assistance, please feel free to contact a oneworld member airline directly.

Sincerely,

oneworld Alliance

I will share the response when I hear back from them.

Gardyloo Apr 2, 2015 3:54 pm
Originally Posted by wingzing (Post 24606826)
You have successfully located a weak spot in their defenses. An e-mail to [email protected] yields:

Thank you for submitting your question to the oneworld Alliance.

We will investigate your query and we will respond back to you within 3-5 business days.

If you need immediate assistance, please feel free to contact a oneworld member airline directly.

Sincerely,

oneworld Alliance

I will share the response when I hear back from them.
Please do. I've received several identical emails from OW in the past and have yet to receive the promised followup. I even phoned them once when they were headquartered in Vancouver and got a promise of a return email/phone call. Nada.

wingzing Apr 11, 2015 9:36 am
Contacting oneworld
 
Originally Posted by Gardyloo (Post 24607746)
Please do. I've received several identical emails from OW in the past and have yet to receive the promised followup. I even phoned them once when they were headquartered in Vancouver and got a promise of a return email/phone call. Nada.
Same experience here. Now ten days and no follow-up. Pathetic customer service.

skunker Apr 12, 2015 12:42 pm
Originally Posted by wingzing (Post 24650460)
Same experience here. Now ten days and no follow-up. Pathetic customer service.
Should take about 2-3 weeks. I have emailed oneworld before about QR issues and they did reply, just took a long time


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