xONEx online tool bugs thread
Mar 24, 2012, 9:29 pm
#151
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,581
DFW-ANC-DFW mid summer flight error
Despite aa ..com show flights for RT DFW-ANC-DFW in June (seasonality), got this error while choosing flight on ow explorer tool. Error message said:
"We couldn't find any flights that match, try expanding your criteria.", and "Search Again".
"We couldn't find any flights that match, try expanding your criteria.", and "Search Again".
Apr 5, 2012, 6:46 am
#152
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
When using the booking too (rather then the network route tool), it will only show a flight if seats are available (for that flight in L or A). Try another date or class.
I just tried pricing out a trip with the tool. First flight ICN-LAX via HKG, so CX ticketing. Failed and given an error message. Didn't even give the window with the quote.
Changed to via NRT, so AA ticketing, opened price quote no problem.
Maybe a problem related to CX's computer system changeover?
Apr 21, 2012, 9:22 am
#153
Join Date: Mar 2005
Programs: Mucci, BA-GGL, LH-Sen
Posts: 2,241
Guys am I missing something with AA flights operated by American Eagle? According to the T&Cs these are allowed. And the flights I'm looking at (SJU-SKB and ANU-SJU) are wide open. Yet the online tool doesn't seem to recognise them. I'm trying to price up a DONE3 but switched it to LONE3 (as these sectors don't have business class) but the tool is still trying to route me through MIA.
Is this a bug/ known issue, is it simply not allowed, or might I be doing something wrong. Mileage monkey seems to think I have a valid itinerary.
Is this a bug/ known issue, is it simply not allowed, or might I be doing something wrong. Mileage monkey seems to think I have a valid itinerary.
Apr 28, 2012, 8:04 am
#154
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,077
Any updates on success or failure of booking ex-AMM using the online tool. The last post was over 7 months ago. I am hoping things have changed. Thanks for any updates.
May 2, 2012, 2:45 pm
#155
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,581
Couldn't get it to book. Kept coming up with:"The following error(s) occured
System Error. Please try again later. If the problem persists please contact your Travel Support Desk. (4000 - 0)"
"We are having difficulty processing your request at this time. We recommend that you wait a few minutes and try again. We apologize for this inconvenience."
System Error. Please try again later. If the problem persists please contact your Travel Support Desk. (4000 - 0)"
"We are having difficulty processing your request at this time. We recommend that you wait a few minutes and try again. We apologize for this inconvenience."
Jul 11, 2012, 3:58 pm
#156
Join Date: Nov 2009
Programs: AA EXP, SPG Gold, HH Gold, Hyatt Diamond
Posts: 53
ex-AMM booking failures
I still can't book. Last time I was able to do this with a "barebones" itinerary - can't make that happen this time. Will have to do it using a Canadian origination - but for some bloody reason - the RTW desk doesn't see availability AMM-JFK on Aug 26 - even though both EF and KVS show D4?!!?!
UGH!!
UGH!!
Jul 12, 2012, 1:30 am
#157
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
I still can't book. Last time I was able to do this with a "barebones" itinerary - can't make that happen this time. Will have to do it using a Canadian origination - but for some bloody reason - the RTW desk doesn't see availability AMM-JFK on Aug 26 - even though both EF and KVS show D4?!!?!
UGH!!
UGH!!
Aug 24, 2012, 9:01 am
#158
Moderator, OneWorld
Join Date: Feb 2002
Location: SEA
Programs: RAA RIP; AA ExEXP
Posts: 11,803
Several times today I've tried to get the online booking tool to work at all - updated my Flash player, tried both Firefox and IE, and it freezes at the intro map page. No links work either - help, FAQ, etc.
Can anybody else get it to work? I want to know if it's me or them. Thanks.
Can anybody else get it to work? I want to know if it's me or them. Thanks.
Oct 2, 2012, 1:34 pm
#160
Join Date: Oct 2004
Location: NYC
Programs: AS MVP Gold, BA Silver, AA Gold, Marriott Titanium, Hyatt Globalist
Posts: 1,619
OW Plan and book online tool down?
I've not succeeded recently in getting any of my various work-in-progress itineraries to price --- neither yesterday or today. Is anyone else having this problem??? I've tried the normal remedies (rebooting, deleting temp internet files et al, trying alternative browsers) but the problem seems to be calling up the ticketing function, not my computer set-up. Advice would be greatly appreciated!
Oct 3, 2012, 2:00 am
#161
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,467
I've not succeeded recently in getting any of my various work-in-progress itineraries to price --- neither yesterday or today. Is anyone else having this problem??? I've tried the normal remedies (rebooting, deleting temp internet files et al, trying alternative browsers) but the problem seems to be calling up the ticketing function, not my computer set-up. Advice would be greatly appreciated!
). They used to price, but then as is already known fail at the purchase step; but now they won't even price.To investigate the problem I tried ex-AMM itineraries, starting with either RJ or the AA codeshare AMM-JFK - and they both fail
But itineraries starting in JFK with AA, and in SYD with QF both price up OK
Puzzling...
jbalmuth - where do your work in progress itineraries start from, and with which airlines for their first segments?
Oct 3, 2012, 10:33 am
#162
Join Date: Oct 2004
Location: NYC
Programs: AS MVP Gold, BA Silver, AA Gold, Marriott Titanium, Hyatt Globalist
Posts: 1,619
My itineraries were also ex-KRT, but then like you I moved the starting point to AMM and had the same result. I then tried ex-NBO expecting to pull up BA's ticketing (rather than RJ/AA's ticketing ex-KRT and ex-AMM), but this also failed (i.e. no pricing). Puzzling, but also very disappointing.
Oct 4, 2012, 2:19 am
#163
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,467
Just done a bit of playing with the tool:
ex-LHR with first segment on BA - priced up OK
ex-NBO with first segment on BA - also priced up OK
So jbalmuth, just a thought - are you sure your ex-NBO itinerary was valid? (especially in regard to the allowed extra transit of Europe if you had that in your itinerary)
ex-LHR with first segment on BA - priced up OK
ex-NBO with first segment on BA - also priced up OK
So jbalmuth, just a thought - are you sure your ex-NBO itinerary was valid? (especially in regard to the allowed extra transit of Europe if you had that in your itinerary)
Oct 4, 2012, 10:47 am
#164
Join Date: Oct 2004
Location: NYC
Programs: AS MVP Gold, BA Silver, AA Gold, Marriott Titanium, Hyatt Globalist
Posts: 1,619
Just done a bit of playing with the tool:
ex-LHR with first segment on BA - priced up OK
ex-NBO with first segment on BA - also priced up OK
So jbalmuth, just a thought - are you sure your ex-NBO itinerary was valid? (especially in regard to the allowed extra transit of Europe if you had that in your itinerary)
ex-LHR with first segment on BA - priced up OK
ex-NBO with first segment on BA - also priced up OK
So jbalmuth, just a thought - are you sure your ex-NBO itinerary was valid? (especially in regard to the allowed extra transit of Europe if you had that in your itinerary)
Have you, or anyone else, succeeded in getting any of your ex-KRT or ex-AMM itineraries to price etc. during the past 4 days? If not, are there any theories as to what's going on?
Oct 4, 2012, 7:31 pm
#165
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,467
Have you, or anyone else, succeeded in getting any of your ex-KRT or ex-AMM itineraries to price etc. during the past 4 days? If not, are there any theories as to what's going on?
- using google chrome I got an error message about the lowest price no longer available
- but with IE8 I got a weird security error message about one web page trying to alter another web page
The url of the page has changed recently - now it's rtw.oneworld...; IIRC it used to be something like innosked....
So maybe they're 'testing in production'?